TS1702 Unauthorized charge on my itunes account - how do I report this?

I put my password in for my niece to download a free app. She upgraded to a $10 "pack" in Where's My Candy, which was not authorized. How do I contact Apple about this? Phone support was denied, they said come online.

All purchases are considered final, but you can try contacting iTunes support and explain what happened see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again, you should be able to set Settings > General > Restrictions > In-App Purchases 'off', and you should also be able to set Require Password to 'Immediately' via the Restrictions screen.

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I have recently changed my mobile number, however when I use iMessage my old mobile number is still used. I realised that my old number is still registered to my iTunes account, how do I change this to my new number?

I have recently changed my mobile number, however when I use iMessage my old mobile number is still used. I realised that my old number is still registered to my iTunes account, how do I change this to my new number

See if this Link offers any enlightenment...
Changing Account Information
http://support.apple.com/kb/HT1918

My daughter in law keeps getting texts on her phone that are going to me she is on my iTunes account how can I fix this

My daughter in law keeps getting my texts on her phone she is on my iTunes account how can I fix this problem without turning off my iMessage?

her iPhone is probably also signed in with your Apple ID (iTunes account) for iMessage. Have her check Settings>Messages>Send & Receive on her iPhone. I'd also have her check Settings>FaceTime. If your ID is there have her sign out.
see http://support.apple.com/kb/HT5538

I want to dl music deom 2 different itunes accounts how do i do this or can I!I could with my old apple ipod?

I want to dl music from 2 different itunes accounts how do i do this or can I!I could with my old apple ipod but when I try do it wit this one the only option is to erase and sync or cancel?

That's not true. It's one computer at a time, has nothing to do with accounts. If the computer is authorized for both accounts & the music is in the same iTunes library, it will sync just fine to an iPhone.

I bought films for my kids on itunes in my itunes account and want to put them onto my wifes itunes account, how do I do this?

I purchased disney films for my kids to watch when we go away on holidays.We have two iPads in our house, mine and my wifes, both on two different itunes accounts, how do I add the films I just purchased onto my wifes itunes account so the kids can view them on her iPad too.
Please help... we're heading on holiday tomorrow morning.

you cant. all sales final and non-transferable. sorry
you can however download them to a computer and sync with itunes
Peace, Clyde

ICloud is registered to old iTunes account, how can I delete this account off my phone? It won't let me log out or delete icloud and I can't remember my password or security questions. Please help as its driving me nuts!

Hi there Apple Community!
I have a problem with my iCloud - it is registered to my old iTunes account (old work e-mail that doesn't work anymore) and I can't remember my password or security questions, argh.
Can someone help me delete my iCloud from my phone without restoring my phone as its driving me nuts!
Many thanks in advance.

Paulini88!!! wrote:
Hi there Apple Community!
I have a problem with my iCloud - it is registered to my old iTunes account (old work e-mail that doesn't work anymore)
Then update it to new email address. Creating a new AppleID is usually not a good thing as anything on your old account will not be transferred to your new account.
See this -> Change your Apple ID - Apple Support
and I can't remember my password or security questions, argh.
So reset them...
See this -> If you forgot your Apple ID password - Apple Support
Can someone help me delete my iCloud from my phone without restoring my phone as its driving me nuts
Restoring it will not delete it.
You need to turn it off (Settings > iCloud - Delete account then re-enable it with updated AppleID.
This is the ONLY way you can do it.

I just got a new computer and need to add it to my Itunes account how do I do this

I just bought a new computer and I need to add the computer to my Itunes account and cant see to figure it out.

The iphone is not a storage/backup device. The sync is one way - computer to iphone. The only exception is itunes purchases: FIle>Devices>Transfer Purchases
Copy everything form the old computer or your backup copy of your old computer.

I recieved a scam email from apple. then sent me the same email using my own email account. how do I report this to apple. can't find any contact details.

hi over the past month have received maybe 5 scam emails from apple.
I opened one the other day cause I thought well maybe it is from apple.
went through the steps and it was amazed at how well they did at copying apple website. you could even go to the apple shop page from their page!
what set me off that it was fake was that I tried to open the other apple pages along the top and it wouldn't let me. so I opened my own apple page and logged in. and realised that they don't ask for your bank details in your Apple ID account.
anyways so now what has happened is I got an email today " from myself" with this same scam email. it is as if they have hacked my email account and sending me these emails. I want to report this to apple but am unable to find any contact details apart from call back options. does any one have any advice on this.

I've had that same exact issue, I received the first e-mail claiming to be from Apple last night (though over the past week I've received two other scam e-mails from different addresses claiming that my bank transactions have been aborted). It said it was from my own address, and I checked it closely to make sure it wasn't a spoof account but found it was indeed my own e-mail address. Five minutes ago I changed my password, and I have just now received a second e-mail exactly the same, still coming from my own account. My best guess at an explanation is that it may have been sent before I changed my password and there was just a delay in the message sending, resulting in it coming through after changing my password.
I've now forwarded the e-mail on as an attachment to the [email protected] address, however this still doesn't help me with regards to stopping these e-mails. It concerns me that even though I changed my password they still possibly have access to my account. I tried checking my account activity but as opening the mail app on my iPhone is considered as a log in and I check it almost twice an hour, it's impossible to tell which could possible be an intruder logging in.

TS1424 fraudulent charges on my iTunes account. how do I dispute?

my account t says I made 2 in app purchases for a game called theme park. I never made these purchases. what do I do? EA will not return my emails and I don't know how to get a hold of apple. please help.

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 I bought an in-app purchase but didn't receive what I was trying to buy But it took the money from my iTunes account how do I get this fixed

How do I get my money back on a in-app purchase
I didn't receive anything and it deducted from my iTunes account

Does the app have an IAP download option in that allows you to download them and/or does the developer's website have any info on it about what to do ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I can't update any of my apps because its having trouble with my iTunes account how do I fix this I have a valid credit card?

Someone please help me I got my IPad off of craigslist but brand new in the box.

Once you purchase or download an app it will always be associated with the Apple ID used to download it. When that app requires and update you must use the Apple ID and password used to download it in the first place. The only way around this is to delete the apps the require the old Apple ID and download or purchase them again with the new Apple ID.

My messages are synced with another line on my account. how do i stop this?

just updated my phone and now messages from other people to me are going to my wifes phone too. we both share an itunes account. how do i correct this?

Stop sharing an account for iCloud and messages.

How can I charge my chinese iTunes account with a 25 euro gift card I bought in Germany?

How can I charge my chinese iTunes account with a 25 euro gift card I bought in Germany? Thanks.

iTunes gift cards can only be used in the store in the country in which they are bought - so if you bought a German iTunes gift card then you will need a German iTunes account. If you haven't got a German iTunes account then do you know anybody with one who could give/sell it to ?

How can I complain about erroneous charges to my ITunes account?

I have had multiple erroneous charges to my ITunes account which ITunes deny is their fault and say I have to ask bank for the refund, also they take approx 5 days to answer any email. I need an email address of someone higher up in customer service who might actually care.

... however you can deauthorize older computers you no longer need to have authorized to your account to make way for a new one. If you have access to specific machines you can deauthorize individually inside iTunes, otherwise you can deauthorize all, then (re)authorize the machines you want.
See HT1420: iTunes Store: About authorization and deauthorization.
tt2

HT3702 i have an unauthorized purchase on my itunes account

How do I remove or delet an unauthorized purchase on my itunes account?

It's not a temporary store holding charge as per the page that you posted from and you've checked the purchase hisrory on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of the purchases.
If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 Unauthorized charge on my itunes account - how do I report this?

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