TS1702 Updating iTunes account

For the last two days I have been trying to update my billing information and I keep receiving a "cannot be processed" message.

E. Liza wrote:
What should I do?
You need to Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact

Similar Messages

  • Update iTunes account  password/ID?

    Can't "update" anything since I can't get password correct. iPhone still has original Apple ID which I changed two years ago and when I request new password for it I don't receive anything from Apple. Are they using an old email address... how do I update iTunes data?

    Jacond wrote:
    I set up an itunes account some time ago using an email address that is no longer valid
    Just update your AppleID.
    ->  https://appleid.apple.com
    Jacond wrote:
    I have now set up an Apple ID using a different email and a new password but I am unable to update my itunes account with my new email.
    Because you created a new AppleID with that email address and you cannot use that email address to update your old AppleID.
    Change the new AppleID to another email address then update the old AppleID with the new email address.

  • Updating itunes account problem

    I created an itunes account and when I went to sign in in itunes, it asked me to review my account, with only the 'Cancel' and 'Review' option available.
    I typed in all my information and pressed 'Next'.
    But it says something along this: 'For more assistance,contact the iTunes Store at www.apple.com/itunes/support/ww'
    What should I do?

    E. Liza wrote:
    What should I do?
    You need to Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1702 I'm presently in the Caribbean, and I updated my iPhone 4S to iOS 6. the update changed my iTunes account from the US to a Barbadian account. How can I switch back to my US account?

    I'm presently in the Caribbean, and I updated my iPhone 4S to iOS 6. the update changed my iTunes account from the US to a Barbadian account. How can I switch back to my US account?

    Sorry I'm so late responding; I've been away.
    http://support.apple.com/kb/TS3694#error1611
    The error means that your antivirus or firewall is blocking the update process.

  • TS1368 I'm a PC user with an itunes account for several years. I updated my itunes and now it wont open and shows me 'missing file MSVCR80.dll,and error 7(Window error 126)' keep coming up even after re-installing itunes . What should i do?

    I'm a PC user with an itunes account for several years. I updated my itunes and now it wont open and shows me 'missing file MSVCR80.dll,and error 7(Window error 126)' keep coming up even after re-installing itunes . What should i do?

    Click here and follow the instructions.
    (98897)

  • How can i add an already existing iphone to a different itunes account without changing anything on the actual phone...just updating it?

    I have an iphone synced to my iTunes account.  But I need to add another used/existing iphone to my account to update it.  I do not want to sync my emails/contacts/apps, etc. from my computer/iTunes to this new iPhone.  This 2nd iPhone already has existing apps and is in use.
    Is there any way that I can do this without changing anything on the existing iPhone?  All I need to do is update it to the iOS 5.0.1. 
    Thanks!

    Thanks so much for the response!  You have been helpful and quick! 
    It wasn't my phone, hence the reason we didn't want to share/take each other's content (apps, contacts, music, photos, etc.).  But the owner's phone hadn't been able to update because of a computer crash/no access to a stable computer.  So, I just wasn't sure if we could do an update without sharing content. 
    But you most definitely answered my question!  So, thank you!

  • I set up a new iTunes account when i got an iPhone. how can i merge my old account with the new one? I am trying to update my old iPod on my new computer via my old iTunes account.

    I cant get my old ipod to update on my new macbook pro. i have two itunes accounts but the one i always used for my ipod is what is up on the computer and it keeps asking me to authorize and when i try it says i have already authorized my computer? can i merge my itunes accounts?

    You cannot merge accounts.  Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37
    One computer using multiple iTunes Store authorizations - http://support.apple.com/kb/HT1206

  • How do I update my ipod touch with my  new email address for my  itunes account?

    How do I update my ipod touch with my new email address for my itunes account?  I recently changed my email address and updated it on my itunes account but now my ipod keeps asking me for the password associated with my old email address.

    I did this and I still get a error message about either the
    password or the email account is incorrect!

  • Updated to iso7 and now credit card will not work with itunes account. What is going on?

    When I updated to iso7 my credit card information for my iTunes account is no longer valid. Tried to update my credit card information and it will not allow my current and valid credit card to be used and will not accept any of my other valid credit cards to be used.
    What is going on? Am I missing something or is apple hijacking my paid for accounts again?

    Hi paul.labiche,
    When having iTunes Store connectivity issues, the following articles provide the best solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    Matt M.

  • My ipod updated the ios system and now i can't sign in to my itunes account

    my ipod updated overnight and erased all content on it.
    every single app i had would not open.
    and now when i go to sign into my itunes account it keeps telling me i'm entering my password wrong.
    i just accessed my account last night.. please can someone explain?

    i had to make this account just so i can figure out anything with my ipod. it almost seems like my account never existed. it can't find my email address or anything..
    i don't even like this iOS 5.0.1 crap!

  • I have three iPhone 4 models purchased in late 2010 that all share the same iTunes account (apps, music, etc), but I can only update the software on one of the three iPhones. What is the best solution to manage these devices for software updates, apps?

    I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library.  The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me??  Please?

    I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library.  The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me??  Please?

  • I just bought an iPhone 5, and tried to sync it to my iTunes account but when connected it says:  "...cannot be used because it requires iTunes version 10.7 or later." However when I try to get iTunes to update it says: "This version of iTunes (10.6.3) is

    I just bought an iPhone 5, and tried to sync it to my iTunes account but when connected it says:  “...cannot be used because it requires iTunes version 10.7 or later.” However when I try to get iTunes to update it says: “This version of iTunes (10.6.3) is the current version.” Can anyone help?

    filterc-r wrote:
    Thanks for your reply. My Mac is running 10.5.8: it's 4 years old.  When I try to update the OS software, I'm told there are none available.
    Be careful - there's a difference between update and upgrade.  Your machine is saying there are no updates available, meaning no later versions of OS X 10.5 (Leopard).  However, you can very likely upgrade - at least to OS X 10.6 (Snow Leopard), and possibly then to OS X 10.8 (Mountain Lion).
    Updates are free, but upgrades cost a bit.  That's the dirference.

  • How do I remove a second iTunes account that pops up when update an app on my iOS device?

    I used a second iTunes account a while back to buy apps. Now whenever I update my phone, it would ask for both accounts. I removed all the apps I bought from my 2nd account already and it would still ask for the 2nd account's password whenever I update apps on my phone. Im afraid that if i put the password on the 2nd account also that it might download/update the app using that and that I will be double billed. how do I stop this from happening? I don't mind not using the second Account at all anymore as I don't really have a lot of apps connected to it.

    The apps were purchased with that iTunes account.
    If you select an app, then right click - get info, it will show which account it was purchased with.

  • I traded iPads with my daughter. How do I get my iTunes account on this one? When I try to update it wants her information?

    I traded iPads with my daughter. How do I get my iTunes account on this one? When I try to update it wants her iTunes information.

    You can tap on the account in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and log out of it and then log in with yours. But if any of the apps that are currently on the iPad were downloaded by her account then only her account will be able to download updates to those apps - content from the store is tied to the account that downloaded it, not to the account that is currently logged in.

  • I can't update apps because iphone 5 is asking for the password to a different itunes account

    In my settings under iTunes and App Store I am signed in with my iTunes account.
    However, when I go to update apps it asks me for the password to a different iTunes account - that of my partner who also uses my iMac.
    I've tried signing out and signing back in via Settings but it's still asking for my partner's password instead of mine.
    What should I do?

    the apps were orignially download with the old ID and are linked forever to that old ID.  You need ot delete the apps and if you want them you need to download with your currrent ID

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