TS1702 We have been asked to purchase an update but can't cancel. It just keeps asking

We have been asked to purchase an update for a free app but it won't let us cancel? Just keeps popping back up!

Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

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I have been trying to downloadi-tunes update 11.0.1it will not download keeps asking me to insert a disc

I have been tryiong to download i-tunes update 11.0.1but it keeps telling me to insert cd-rom which i don't have any ideas

the feature you are trying to use is on a cd-rom or other removable disk that is not available insert disc.
many thanks, that's perfect.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I purchased extra Icloud storage on my IPhone for £14 but have been charged an additional £1.58p where can I find out what this charge was for?

I purchased extra Icloud storage on my IPhone for £14 but have been charged an additional £1.58p where can I find out what this charge was for?

Sign in, activation, or connection errors | CS5.5 and later
For your payment issues you will have to contact ales support.
Mylenium

I have an ipad2 and we purchased an HP office jet 6600. I can not connect to print. In searching the net, I have been advised to get the firmware update but can not find it. Can you advise?

I have an ipad2 and we purchased an HP office jet 6600. I can not connect to print. In searching the net, I have been advised to get the firmware update but can not find it. Can you advise?

Is the HP on the airprint list?
iOS AirPrint Printers http://support.apple.com/kb/HT4356
How to Print from Your iPad: Summary of Printer and Printing Options
http://ipadacademy.com/2012/03/how-to-print-from-your-ipad-summary-of-printer-an d-printing-options
Print from iPad / iPhone without AirPrint
http://ipadhelp.com/ipad-help/print-from-ipad-iphone-without-airprint/
How to Enable AirPrint on a Mac and Use Any Printer
http://ipadhelp.com/ipad-help/how-to-use-airprint-with-any-printer/
 Cheers, Tom

Since downloading iOS 7, I have been having trouble purchasing music from iTunes Store. When ever I try to make a purchase I always get the message "Your account is not valid in the US store"

Since downloading iOS 7, I have been having trouble purchasing music from iTunes Store. When ever I try to make a purchase I always get the message "Your account is not valid in the US store" As I am new at this I don't know what I can do to remove this problem.

What country are you in ? If you aren't in the US and the address on your account isn't in the US then try going to the bottom of the Featured tab in the App Store app on your iPad and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section and select your country.

I have purchased an album but cannot listen to it everytime it asks me about the password any assistance

I have purchased an album but cannot listen to it everytime it asks me about the password any assistance

Assuming these tracks come from the iTunes store and you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, don't hide from iTunes in the Cloud/iCloud if prompted, close and then reopen iTunes, go to the iTunes Store home page, click thePurchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085: iTunes in the Cloud and iTunes Match Availability
HT2519: Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

HT1725 I have been trying to purchase points for a slot machine game using my itunes card. It has subtracted all the $$$$ off the card but I never got the points. Not sure what I am doing wrong. Have restarted the ipad and still nothing.

I have been trying to purchase points for a slot machine game using my iTunes gift card. It subtracted the right about of $$$ but never gave me my points....not sure what I am doing wrong.
Any help will be appreciated!

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

I have tried transferring my purchased songs from my phone to my MacBook, it's asking to authorise the phone but does not give an option to do so, what do I do to get my purchased songs on my itunes

I have tried transferring my purchased songs from my phone to my MacBook, it's asking to authorise the phone but does not give an option to do so, what do I do to get my purchased songs on my itunes

Have you plugged in your iPhone to the computer? In iTunes > File > Devices you should be able to "Transfer Purchases."
In iTunes > Store have you authorised the computer?

I have just purchased Premier Pro - I have been waiting to down load it but it says it is still processing my order? how long does this take?

I have just purchased Premier Pro - I have been waiting to down load it but it says it is still processing my order? how long does this take?

Hi There,
We have checked the details for your account, your subscription is activated.
Kindly download the product using the below mentioned link.
Creative Cloud Help | Install, update, or uninstall apps
2. If you face any trouble kindly check.
Troubleshoot Creative Cloud download and install issues
Error downloading and installing Creative Cloud application
Thanks,
Atul Saini

HT1933 I have been charged £5.44 from itunes but have not purchased anything. I have checked my itunes account and it shows that a purchase was made on the 15th January but doesnt say what it was.

Hi
I have been charged £5.44 ffrom itunes but haven't purchased anything. I have checked my itunes account and it says there was a purchase on the 15th January 13. It doesnt say what it was or how much it was for. The listings show all the apps ive downloaded whether they are free or charged but not this one from the 15th.
Please can anyone help me find out what has happenned and how i can find out what it was for
Thank you

The purchase history on your acocunt should say what the item was : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases (the most recent purchase is above the list).
If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you didn't make the purchase then you should also change your account's password e.g. via the Store > View Account menu option on your computer's (click the Edit button to the right of your id on your account's page), by tapping on your id in Settings > iTunes & App Store on your phone, or via http://appleid.apple.com

TS1702 If I clicked to purchase an app but inmediately hit cancel when it asked me if I wanted to buy the app, how come my apple ID credits was reduced from $5.41 to $2.21?

If I clicked to purchase an app but inmediately hit cancel when it asked me if I wanted to buy the app, how come my apple ID credits was reduced from $5.41 to $2.21?

Is anything on your Purchase history? Open iTunes, go to iTunes Store > Account > View All (In the Purchase History section) Does it appear there?

I have an iPhone 4, purchased in Kuwait but right now I am in India. This is a gift from a very special person in my life. Unfortunately, the back glass is smashed. If someone can please help me know how I can get it replaced & cost ? Thanks in advance

I have an iPhone 4, purchased in Kuwait but right now I am in India. This is a gift from a very special person in my life. Unfortunately, the back glass is smashed. If someone can please help me know how I can get it replaced & cost ? Thanks in advance

he knows his ID , if he did all whats in the link he can get his password back ?
how can i make him call applecare ? is there a way to speak to them from jordan ??
i have been trying to reach any1 in apple so they can communicate and help my friend (us) to make him remember it .
am not asking for the password or trying to get into the phone without using it , and i can take my money back though i need to help my friend as well since now he cant use it as well.
thanks kil

HT1689 I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H.

HT204053 Have been using a friends apple ID but now I have my own! How do I change it?

Have been using a friends apple ID but now have my own. How do I make mine the primary ID. On iPhone 3?

If you're talking about the ID for iCloud, you'll need to set up a new iCloud account with your new ID (since the other one belongs to your friend), then migrate your data to the new account. To do this, go to Settings>iCloud and turn all synced data (contacts, calendars, etc.) to Off. When prompted choose to keep the data on your iPhone. After everything is off, scroll to the bottom and tap Delete Account. Then set up a new iCloud account with your new ID, then turn syncing your data with iCloud back to On. When prompted, choose Merge. This will upload the data to your new account.
If you're talking about changing the ID for purchasing, go to Settings>Store, tap the ID at the bottom, sign out, sign back in with your new ID.

My iPhone 4S had the iOS 6 update and I have been trying to download all day but it won't work and now when I go to software update of says iOS 5.1.1 is up to date

My iPhone 4S had the iOS 6 update and I have been trying to download all day but it won't work and now when I go to software update of says iOS 5.1.1 is up to date. And I cant restore my iPhone becuase when I go onto iTunes it says that it can't find my iPhone. I have tryed to download the most resent iTunes because I went to apple website and just hit download iTunes so I guess it's the most resent version and I don't know what to do. Should I go to an apple store?

If your are using IOS 4, see below.
http://support.apple.com/kb/HT4972

TS1702 We have been asked to purchase an update but can't cancel. It just keeps asking

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