TS1702 What do I do if I get charged twice for the same in-app purchase?

I upgraded a level in a game and ended up getting charged twice for it. Who do I contact to resolve that? (Or am I just out the extra money?)

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Contact with App Store support > http://www.apple.com/support/itunes/contact

Similar Messages

  • HT201303 Did we get charge twice for the same movie? pre order one twice by mistake

    Did we get charge twice for the same movie?  pre order one twice by mistake, what can I do to avoid double charge?

    Hello bruistopher,
    I can’t wait to get my hands on a iPhone 6 for myself. If I purchased and received a product, then noticed another authorization in my bank account, I am sure I would be just as concerned. I apologize if this has inconvenienced you in any way, and I would be happy to look into this for you more.
    When ordering a product off BestBuy.com, typically you should see an initial authorization when you place the order for us to ensure there are sufficient funds. Then once the product ships, the authorization would become an actual charge to your method of payment. I looked into your order and confirmed the estimated arrival date of 12/05/2014, just as your email stated. It appears something may have been missed in updating the status of your order.
    I have already reached out to my support team to look into this further. I will likely provide you with any updates via private message. I appreciate you bringing this to my attention.
    Thanks for your loyalty!
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT204088 what do I do if I am charged twice for the same song?

    What do I do if I am charged twice for the same song?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing.  It has happened on two different occasions.  Does it have anything to do with having 2 different ipods linked to the same account?

    Can someone please tell me why when  i order an app on my sons ipod, do I get charged twice for it?   When I tried do report a problem with the charge, it said that I can not get a refund on that item.   This is the second time this has happened to me.   Does it have anything to do with having more then one ipod linked to the same account?   Thanks for any help you can give me!!!

    It has nothing to do with have more than one device using that account.
    After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
    Apple - Support - iTunes - Contact Us
    Make sure that they are really the same app first.

  • What to do if Itunes has charged me twice for the same "in-app" purchase?

    It is clearl seen in the Itunes invoice.
    How can I get my money back?
    BTW, I used a german Itunes account for it.
    Thanks in advance for any help you could offer to me.

    ok anything no problem just trying to help someone for the 1st time.
    this was for others on here also that needed help.

  • TS1424 I'm being charged twice for the same order. Playtika coin purchases are a problem on Ipod.  How do I get a credit for the coins I did not get?

    Did anyone else have problems with in App purchases from an IPod?  I get charged twice for the same order...  How do I get a credit for the coins not received?

    Try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201303 I was charged twice for the same song how do I get reimbursed?

    I was charged twice for the same song how do I get reimbursed?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • HT204266 I was charged twice for the same app how do I get a refund/credit?

    I was charged twice for the same app how do I get a refund/credit?

    You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT201359 I was charged twice for the same app. How can I get refunded?

    I was charged twice for the same app that my son accidentally loaded.  How do I get refunded?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1702 charged twice for the same app

    I was charged twice for the same app. How can I get a refund?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • TS1424 Charge twice for the same application when re-installing.  How do I get a refund?

    How do I get a refund from iTunes when charged twice for the same application?

    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • Why am I getting billed twice for the same thing

    I ordered 9 songs off of Itunes on 12/29/12 and my visa was billed $10.50 an email was sent to me confirming this.
    today (1/2/13) I was sent another email billing my visa for $7.32 for 6 of the same songs I ordered on 12/29/12.
    Why am I getting billed twice for these songs.

    This a user to user forum. We don't know why you where billed twice. Please navigate to the Contact Us link at the bottom of this page and contact Apple. They will be better suited to answer your question.
    Regards

  • HT204088 What if I got charged twice for the same purchase

    What can I do if I get purchased twice in the iTunes Store

    If you have then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 What do I do if I am charged teice for the same album

    How do I get a credit for an album that i dowloaded was charged twice on my account

    Go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

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