TS1702 What do I do if I've been billed twice for the same app?

I recently purchased an app and was billed twice for the same product - why?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

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HT204088 I have been billed twice for the purchase of the same audiobook. what is my remedy?

I have been billed twice for the purchase of the same audiobook. What is my remedy?

Contact iTunes Stores support: http://www.apple.com/support/itunes/contact/

HT204053 My wife and I are using the same apple ID. since last week, i am required to pay twice for the same app on our 2 devices (even though we are using the same ID). what can I do to fix this?

My wife and I are using the same apple ID. Up until last week we used to buy an app and pay for it only once, but use it on both devices.
since last week, the app store asks me to pay again for an app i already paid for on one device. On both devices automatic downloads (in settings) is and was always turned off.
what can I do to fix this?

Actually no. After installing an app on one device, I used to see an "install" button on the second device (since it's already been paid for). Now i get the full price button on the second device. I didn't want to proceed with the purchase because i didn't want to be billed twice.

TS1702 charged twice for the same app

I was charged twice for the same app. How can I get a refund?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

What to do if i purchased a album on my ipad and tried to sync it to my home computer and I've been charged twice for the same purchase??

I purchased a album on my ipad shouldn't it sync to my computer once i log in. I've been charged 2 times for the same purchase.

You can either connect the iPad to your computer's iTunes and do File > Transfer Purchases. Or, depending on which country that you are in, you might be able to re-download it on your computer's iTunes and for future purchases be able to use automatic downloads.

TS1702 I was billed three times for the same App. what do I do?

I was billed three times for the same App what do I do

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 what do I do if I am charged twice for the same song?

What do I do if I am charged twice for the same song?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi all I am from India,I purchased whatsapp application on14th July for Rs.55 but they charged me Rs.60 for that and also yesterday again they charged Rs.55 for the same app..what should I do??Please help me out guys..

Hi all I am from India,I purchased whatsapp application on14th July for Rs.55 but they charged me Rs.60 for that and also yesterday again they charged Rs.55 for the same app..what should I do??Please help me out guys..

Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge (the Rs 60) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
For the second charge for 55, you used the same account to re-download the app ? If you did then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

What do i do if i was charge for the same app twice?

what do i do if i was charge for the same app twice? and how do i get my momey back?

Developers do not handle refunds. The purchase activity is between the user/customer and Apple.
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

HT1689 Can't get iTunes .ipad says "too many http redirects " what's that anyone help please? been charged twice for double down chips.

What does "Too Many HTTP redirects" please? I am trying too report a purchasing problem, but keep getting that message. I'm trying to connect too ITunes.

Susiebwb wrote:
Can any one please assist me.... I paid twice for an app by mistake.... ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT204088 What if I got charged twice for the same purchase

What can I do if I get purchased twice in the iTunes Store

If you have then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 What do I do if I get charged twice for the same in-app purchase?

I upgraded a level in a game and ended up getting charged twice for it. Who do I contact to resolve that? (Or am I just out the extra money?)

Welcome to the Apple Support Communities
Contact with App Store support > http://www.apple.com/support/itunes/contact

TS3297 the itunes store charged me twice for the same purchase! $9.99 too! I certainly don't want two copies of the same movie- what do I do?

see above and please help! What a waste of a $20 giftcard!

You need to contact iTunes Store support they are only available via email support and request a refund for a duplicate purchase. Use the following link:
https://expresslane.apple.com/Issues.action
Select the relevant categories and you should be able to create an email case and be contacted back within about 24 hours or so.

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I have been charged twice for an in app purchase whilst playing the sims. Can I be refunded? If so how? Charged £3.99 twice.

Get a refund
http://www.labnol.org/software/itunes-app-store-refunds/13838/

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There is a link "Report a Problem" on the email order receipt sent to you from Apple..
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TS1702 What do I do if I've been billed twice for the same app?

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