TS1702 what do you do if you get billed for an app you did not purchase?

I received a bill for an app I did not purchase.  How do I reconcile this issue with iTunes?

Contact itunes support
http://www.apple.com/support/itunes/contact/

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    How do I get a refund for an app that did not work/deliver well at all?

    You may not get a refund, but you can try contacting itunes support and asking.
    Click Support at the top of the page, then click the link under Contact Apple Support.

  • TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

    I have been billed for an item I did not want and did not intentionally purchase.
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    Creative Cloud chat support (all Creative Cloud customer service issues)
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  • How can I get a refund for an app that did not download/do not now want

    I decided to buy an app that cost £39.99. It did not download & still has not 24 hours later. Meanwhile iTunes have emailed a receipt for the payment. I have clicked on Report a Problem on the receipt but it does not lead anywhere. Suggestions please.

    Once you buy it you have bought it and Apple generally does not do refunds.  You can ask but it will have to be an exception.
    How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
    What can be done is try to redownload the app.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "... back up your iTunes library. " (http://support.apple.com/kb/ht2519). Additional tip at https://discussions.apple.com/message/24176756#24176756 Select the iTunes Store on the left side of iTunes if you have the sidebar displayed, or with the button at the top right. Click on Purchased on the right side under Quick Links (see https://discussions.apple.com/message/26364186#26364186) You can re-download your available previous purchases.

  • Getting billed for free apps

    WHy is this happening. The app says free but after I get it I get an email sayin I am being charged..

    Check the terms and conditions to the app. You may be being charged for in app purchases.
    Check out this article about restrictions.
    http://support.apple.com/kb/HT4213

  • I've been getting billed for free apps is this normal

    Just seen my billing information and I have been charged for some free apps that I downloaded is this normal :)

    Some apps have the app free but using it gets charged.  iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
    Can you provide details about the apps.  More details about what is being billed?
    Is this the first time you have used your account?

  • Can I get a refund for an app that did not work (does not open) ?

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    Did you buy the app from App Store?  Did you check if your machine is capable of running this app?
    You should first set up a dialogue with the developer to try to determine what may have caused the problem.  Most developers co-operate with their clients, not least because it is in their interests to do so.  
    Sales from Apple are final and refunds are not the rule.  However, if you raise the issue against the receipt, (there is a note on the bottom inviting you to raise any issues you may have) exceptions have been made if the circumstances justify it.
    But developer first.

  • How can i get refund for an App who does not work.

    I bought Skyfire, assuming their site check list compability.
    All the sites i aa. ted to see in flash passes on their test.
    Só i bought it.  But to my surprise, none pf them worked. None.
    Ir just www.vertvonline.org was working, i would not complain.
    Anyway, i want my money back. Their sold me one thing, and gave me another.
    How can i get a refund?

    You need to request a refund from the developer of the app.
    http://getsatisfaction.com/skyfire_for_iphone/
    As far as Apple is concerned, All Sales Are Final

  • HT1689 I was billed for gaming credits I did not receive.  What do I do?

    I was billed for gaming credits I did not receive.

    Try contacting iTunes support and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • What does it mean when I get a message that says you do not have enough privileges for this operation

    What does it mean when I get a message that says You do not have enough access privileges for this operation

    To be honest I'd be very tempted to ring Applecare and explain that prior to downloading iOS5 your iPod Touch worked perfectly however since downloading Apple's new iOS5 it's "bricked" therefore can they as a matter of decency try to help put things right warranty situation notwithstanding.  Afterall it does appear to be one of Apple's products that has broken your previously working iPod Touch.

  • What do you do when you get double-billed for in-app purchases?

    I am getting consistently double billed for in app purchases I have done for the Candy Crush Saga and Panda Jam.  Who do I contact to discuss this issue?  Doesn't iTunes have any responsibility for apps they are offering for sale on their store??

    Apple does not police the apps unless there are serious problems with them and many complaints.
    Contact iTunes support staff who have access to your account at: http://www.apple.com/emea/support/itunes/contact.html for help.

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