TS1702 What happens if i download an app that does,nt work and vendor does not reply to email

Hi purchased airgunsbook £5.49 downloaded app opened app it does,nt work tried support for app which says support was,nt available contact vendor emailed them details no reply so now what do i do surely i must be entitled to a refund they can,t just rip people off

Hello there comic69,
In this situation I would definately contact the iTunes Store support directly.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Cheers,
Sterling

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