TS1702 When I go to buy in app content on the Simpsons tapped out it says insufitiont funds but I have enough money in my account to purchase it why is it doing this?
When I go on to the Simpsons tapped out game I try to purchase so in app content and every time I try it says insufficient funds but I have enough money in my I tunes account to purchase it. Why is this happening?
How much is the item that you are trying to buy and how much do you have on your account ? If you are in the US then you need to add on your state's sales tax to the listed price - does that take it over your balance ?
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Every time I try to update the 4s or 4 it is saying not enough storage. I am really hating this phone now because I am not going to buy storage. We have 5 iPhones on our account and now because of iCloud it does this.
your iCloud storage isnt part of your phone, that is a back up for your phone, you have to delete things on your phone, so I recommend backing up your photos to your computer or iCloud since im sure thats whats taking up all your storage, then delete the photos on your phone and then update your phone using iTunes on your computer.
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When I go to buy an app that isn't free it asks for my security question but I don't know what my security question is so I go to change it and it said it will send the info to this email that I don't even have. What do I do?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
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These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
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You can set it up so that Apple calls you, either immediately or at a time
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I am having a problem with the Simpson tapped out it will not connect to the server it only occurred on my iPad not any others in my home
Hey Jerryd820,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides suggestions if you are having issues with a specific application:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
6. Reinstall the affected application
Remove the application from your device and reinstall it.
1. Touch and hold any application icon on the Home Screen until the icons start to wiggle.
2. Tap the "x" in the corner of the application you want to delete.
3. Tap Delete to remove the application and all of its data from your device.
4. Press the Home button.
5. Go to the App Store.
6. Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
7. If the issue is still unresolved
If you continue to experience the issue, contact the developer of the application for further assistance.
Thanks,
Matt M. -
I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?
Personally, I would never use a debit card online, for security reasons. If your card gets hacked its your money that is stolen. At least with a credit card it is the card providers money that is stolen.
Anyway, I would delete the app and re-install. If you paid for the app in the first place you will be able to re-install free of charge. Also, the app should allow the in-app purchase to happen again as it should recognise that you have already purchased it previously.
Finally, it might be that the 3G doesnt have as much ram as more recent models of iphone and you may have applications running in the background that are preventing the app to function with the in-app purchase unless you shut down any apps eating all you memory that are running in the background. Shut-down these apps (and the simpson tap out app) by exiting to your home screen and double-tapping the home button to show what apps are running in the background. press and hold any of the open apps until it starts shaking. close all the apps down. exit then re-launch the app.
good luck. -
Want to buy some donuts on the Simpsons tapped out game and it is telling me to contact support. I have updated my info and credit card. Help
Contact the app's support, at a guess. Have you?
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HT3951 I have enough money in my account' trying to buy a song but it wont accept my password
Q. I cannot buy a song from itunes store' I have enough money in my account' it won't except my Password' which is correct.
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on here, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
In app purchase for the Simpsons tapped out didn't go through and now app won't open
I bought donuts on the Simpsons tapped out app n it went to iTunes and I did in app purchase, and now my app won't open and it seems like my phone is trying to download it keeps asking me for my apple password when app shuts down, I tries to delete app and reload it, it doesn't help I also retuned phone to default setting still nothing, i can go on my other devices and load app but it doesn't show my purchase, did this happen to anyone else and did u find an answer to fixing this problem????? Please Help!!!!!
I had this same exact thing happen. The problem seemed to occur when I tried to do an in-app purchase and my iTunes Apple ID needed payment verification. Tapped Out triggered the iOS to open the verification part of the App Store. After verification iOS asked if I wanted to proceed with the purchase. I hit "ok". The App Store was trying to handle the in app purchase like it was a regular app purchase. When I went back into Tapped Out, I was met with an error message stating that the purchase has been made, and it was waiting for download. I also couldn't initiate any more in app purchases. When I quit and relaunched Tapped Out, it flashed the loading screen and then quickly crashed. Followed by a prompt for my Apple ID password.
The disconnect here is somewhere in the coding from Tapped Out to the iOS. Tapped Out is asking for authorization on a in app purchase and the iOS is trying to initiate a regular app purchase.
I have tried erasing and reinstalling Tapped Out. I have tried signing out of my iTunes account and launching Tapped Out. I have tried "Resetting All Settings" from the general setting panel in iOS, which usually fixes everything... Nothing is working though.
I was able to download Tapped Out on a different iOS device (all running 7.0.4 btw) and was able to run it, sign in with my Tapped Out login and Apple ID. I was even able to initiate the in app purchase fully. So this tells me that the bug here is buried deep in the preference of iOS 7 on my original device, not the Tapped Out account or my iTunes Apple ID.
The sure fire answer to solve this is to do a clean erase and restore of the device. I really don't want to do that though because it will get rid of my current camera roll and my text history. Plus I'll have to resync all my music and that takes a while. I'm hoping the bug just times out and the app refreshes itself... But I'm doubtful of that. I think we are the unintentional collateral damage from some sloppy coding on EA's part. A clean erase and install might be the only answer. Hopefully it will rectify itself though... -
Just a few minutes ago i tried to purchase from The Simpsons tapped out game, but there were a warning that my purchese was declined and i was asked to re-filled the payment info in order to compete my purchase. I did that but that wont work and the warning keep showing up. Whats wrong? help please.. Is there any correlation with the software update? I did check the update , there is an update for iOS 6.0.1 .
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
TS1702 I have the Simpsons Tapped Out game
I have the Simpsons tapped Out game and was quite involved and established... all of a sudden it has reverted to the START again!! I am NOT impressed.. ( I know its not your fault) but what can I do to recover the game as I had it ?
Contact the app's support, at a guess. Have you?
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I had purchased the simpsons tapped out app and as grossly play along to level 22, to my disappointment the app back to level 1,,,, so upset ,,, please try to retrieve my account so that I can continue with the app, thanks
well, something is really messed up with those accounts so I would create a new admin account, log into that and go from there.
To do that [enable the root user|http://support.apple.com/kb/TS1278], safe boot, log in as root and create a new admin account, also while you are at it disable the auto login.
You can also work from the root account but I would recommend against it. It's not really safe. -
i don;t understand why safari is not taking my updates one of them is free the other i purchased and yet i have tried to download free apps but it just goes to my account and says i don;t have enough money in account the thing is its a free app what has that to do with my account and i do have enough money so what is the problem i am over this
You can keep both, just enter the one you want to use on your phone by going to Settings>Store>Apple ID, tap the ID shown, sign out, sign back in with the other ID. Otherwise you'll have to keep using the ID tied to your credit card. You can contact iTunes store support here: http://www.apple.com/emea/support/itunes/contact.html to ask them what minimum balance is required to download free apps.
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The Simpsons Tapped Out, update through App Store asking for payment?
I am a daily player of TSTO, but I can't update cause when it takes me on to the App Store it's saying "sign in required" and then taking me to my account for billing information. Even though I found this strange I went ahead and put in my billing information. When I click done it's bring up the message "Your payment method was declined, please enter another payment method"?!? I have NO IDEA why it's even asking me for any sort of payment in the first place as it's a free game, and how could there possibly be a problem with my payment method as I use this exact same payment method everytime. Nothing has changed, card hasn't expired etc... I contacted EA Support team at first, and they said the exact same, it shouldn't be asking for any sort of payment! They advised me to contact apple but being from the UK this is pretty much impossible. There is NO way to contacted them about this sort of problem without having to pay an arm and a leg to phone them! I managed to email them through some sort of help thing that I now can't even find, but it's been 2 day's and still no reply...
If anyone can help thanks to you in advanceWell in my experience with having an iPhone for over 2 years, it is pretty hard to get help from them. I'll try that link though, thanks. Why is it asking me to update payment info? NOTHING about my payment info has changed and I know that I'm not the only person has this issue before. I used the same payment method the other day with no hassle
Anyway, even when I do put in the correct billing info again (updating I suppose)it's declining??? -
The simpsons tapped out cant buy donuts contact iTunes support store
I have been playing tapped out for a while now and it has let me buy donuts before but now every time i try and buy donuts it says to contact the itunes support store.
I have tried deleting it and reinstalling it but nothing is working. If anyones what to do please let me know !!Contact iTunes like the message said.
Apple - Support - iTunes - Contact Us -
When I go to buy an app and put my card details in it says contact iTunes support
I went to go buy a paid app on my iPhone 5, and when I put in my card details it says "Contact ITunes Support to complete this transaction" Please help!
Please help what?
Do exactly what it told you to do.
Contact itunes support
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