TS1702 When I purchase any app-purchase told to me:(your purchase not completed ) what I do ?

When I purchase any app-purchase told to me:(your purchase not completed ) what I do ?

Hello Battanoli,
provided I understand you in the right way, these Adobe's recommendations are worth to consider:
Creative Cloud Help/Troubleshoot download and install issues
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html (How many computers ...)
and brandnew: Creative Cloud Help/App doesn’t open; progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
Hans-Günter

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    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
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  • I am sonu v s from india...i am a apple id user...now i have a problem regarding this apple ID...i forget my apple ID security Qn...so i can't access and purchase any apps by using my apple ID..4 tms i frwd my reqst using itune apps store bt no solutn

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