TS1702 Why I can't buy the diamond in a game by using ITunes?

Now I'm playing a game that name call tower of saviors. And now my problem is I can't success to buy the diamond in the game!
Than i get a massage form the game.it said need to contact you. So how to decide this problem?

Go here:
https://getsupport.apple.com/GetproductgroupList.action
ask for assistance.
There is no one from Apple here.

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