TS1717 Apple mobile device failed to start
During installation of iTunes, error message: Apple mobile device failed to start and something about not having "privileges"
Some ideas?
I finally re-tried the process in this link: http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/ and it worked. I had to do a few extra things though. I read every comment and noticed after I used this process I had the same problem as some others. My device was showing with an exclamation point in the device manager and said that the driver was unsigned or something. I then did a repair on all the itunes .msi files and tried to install the mobile device support. This time it worked. After trying everything else for over a month I couldn't believe I finally got it to work!
Not sure if everyone will have to do the extra steps that I did, but hopefully this helps someone.
Similar Messages
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I was trying to do the latest update on my desktop for my Itunes. I got MSVCR80.dll is missing. I saw a post about deleting all the apple itunes programs, restarting and reinstalling. I tried that. As it was installing a message came up about "Service'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start systems services. I did a retry, got the same message, then hit ignore. It went on. Then a message popped up saying "Itunes not installed correctly" Error 7 (Windows error 126)
Now my Itunes program will not open at all. What gives? This is very frustrating and I am not very computer literate to begin with.Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
Not sure what to do. I've tried a system restore on my computer after the update in hopes of undoing the problem, that didn't work. I've tried to install, the new version of itunes for over two days now and I get to the point where it says "starting services" and it almost get's done and then it gives me that message " Service apple mobile device (apple mobile device) failed to start. Verify that you have sufficient privledges to start system services." Then it gives me three options to click on "abort", "retry" or "ignore". I've tried to retry over and over and it does no good, I just get the same message. I've tried ignore and the one time it did finish installing itunes, it didn't work, I got error messages telling me that it failed to download properly and I needed to delete the program and download it again. I thought maybe it had something to do with my ipod not being pluged into the computer so I pluged that it and it's still giving me the same message. I just don't know what to do. I'm very frustrated and I would really appreciate it if someone could help me. I'm completely out of ideas.
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
ON my PC, I attempted to download the update to itunes. It gave me an error message that I wasn't able to do that (and I don't recall the exact words) but telling me to delete the old itunes and download the new update, so I did. But now when I try to update the new itunes, I keep getting this message: Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services! It won't allow me to go any further! How do I fix this? What is the problem?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Apple Mobile Device Failed To Start
Hi,
The other day I was trying to update iTunes to the latest version and there was an error which advised iTunes should be uninstalled and then reinstalled.
Following this I have uninstalled iTunes and attempted to reinstall in, however I am now faced with the following error "service apple mobile device failed to start. Verify that you have sufficient privileges to start system services"
I have searched and found the work around to uninstall all apple software in a certain order and the attempt to reinstall. This hasn't worked, I've tried to start the service itself by going to administrative tools - services but this doesn't work.
I am trying to instal this on windows 7.
Any help would be appreciated.
Thanks
ChrisGo to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Apple Mobile Device Failed to Start error during installation of iTunes
In an attempt to update my iTunes to the latest version, as prompted by a pop-up, the update failed. I then tried to open iTunes from my desktop but a pop-up displayed that the program wasn't working properly and that I should re-install iTunes. I removed the program and then attempted to re-install. Midway through the install, I receive an error message that "Services "Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.
I can either Abort, Retry, or Cancel...none of which completes the install.
Help.Chaps and chapesses,
I too was having the same problem when I tried to update and then unfortunately uninstall and re-install itunes. But, like Nige above me says, you need to uninstall all your Apple software and then re-install itunes.
Have a look at the response given to this forum post:
https://discussions.apple.com/thread/5819470?tstart=0
I did exactly as the turingtest2 said:
I removed all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Then I restarted my computer, and the install of itunes worked like a dream. None of this ignore, abort, cancel nonsense.
Hopefully all your respective versions of itunes will work soon. Cheers Nigel280 -
"Apple Mobile Device" failed to start. itunes does not recognize my iPhone4.
I decided it was time to resync the music on my iPhone since its been months. I begin the sync and after a minute or so, my iTunes suddenly does not recognize my iPhone and freezes. I honestly have no idea what happened but was undaunted.
OS is MS Windows 7 Home Premium 64 bit SP1
Now, after trying:
- updating to iTunes 10.6.3, which stops installing after a popup saying "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services. With the options Abort Retry or Ignore. Retry does nothing. Ignore allows iTunes to install but it doesn't recognize my phone still which is all I care to use iTunes for.
- uninstalling all iTunes, Apple, Quicktime, and Bonjour software, which was difficult to do since you have to follow a particular order or else they wont actually uninstall.
- performing a registry clean using CC Cleaner
- wiping my compter's apple related Temp files in app data..
- restarting with a clean boot... updating all drivers.. updating windows..
I am becoming quite daunted.
I have done essentially every single thing I could find that might resolve this error. I restarted and tried again (this is the third or maybe four time) and it still will not install.
I cannot get any third party software to recognize the phone either since I need that Apple Mobile Device. I could always sync my library with Spotify but that's cumbersome and makes me not like my beautiful iPhone.
Any help would be AMAZING. I've run out of ideas.The link above is bad... that account has been suspended.
Just an FYI, I'm running Windows 7 Professional 64-bit and had just downloaded Itunes 10.7 for this platform.
Please know that I have NEVER plugged any Apple device into this great computer.
I have the new Iphone 5 READY to plugin and in ANTICIPATION of installing that phone; I first wanted to start by installing Itunes without any hardware potentially messing up the works.
I have the exact same problem as reported here and in about 100 places here at Apple. Please note this system has never seen ANY of these apple applications including quicktime, Itunes, Bonjour, or anything else from Apple for that matter.
So basically, I'm stuck. I've read the articles at about 20 sites now and it looks like this is a SEVERE and widespread problem; however, I have yet to find a "real" solution.
Any advise would be greatly appreciated. I'm an IT/Telecom Expert and it took me 3 hours to get the Iphone 5 setup and working properly (mainly because of the screen not working sideways for 95% of the configuration options and being forced to fat finger settings) including everything working with Icloud hosted contacts, facebook, a few networks and getting my gmail out of the way (of Icloud and facebook) and finally getting everything rocking, only to hit the wall when it came to Itunes. Kind of a drag if you ask me. (I'm thinking the Samsung Galaxy III that I returned to get this thing might have been less grief; but I guess we'll see).
Anyone with a real fix, please reply! I could use the help BEFORE I try to plug this phone into my computer!
Thanks! -
I was prompted to update itunes this evening. I did and in the process, it came up with the following error message: Service "apple mobile device" (apple mobile device) failed to start. Verify you have sufficient priviledges to start system services. I unistalled itunes completly and reinstalled but am still getting the same error message. If I click "ignore" the program will finish downloading but will not launch due to "not being installed correctly". Please help, I use this program alot with my first grade classroom and they're expecting their listening center in the morning.
Hey I finally got an older vesion of itunes to work!!! 10.7 x64 for windows 7
After uninstalling all apple products even quicktime
I had to delete everything from (program files, and program files x64, program data,)
And all downloads from apple, and I went in to search deleted other stuff from apple, and itunes
But definently not my itunes library and Playlist
Down loaded 10.7 x64 for windows 7, but checked (do not start when done)
Then I emptied my recycling bin and restarted my PC
I ran geek tech tool box same as reg cure pro, also PC Tools registry cleaner, and CC Cleaner
Then I emptied my recycling bin and restarted my PC
And wallah... It finally works, and I Love the older version anyways.
Easier to download and transfer music!!!!! -
Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank youHi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
Hello All,
I am having a problem when downloading ITunes on my Dell Inspiron 6400, an error message appears which says Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start systems services. I have uninstalled ITunes and downloaded software to clean the regitry. This did not work, I even went into my local Apple store in Manchester, they downloaded ITunes onto a CD but it still does not work.
I am going on holiday on Wednesday and would like to have my songs on my Iphone before then.
All help would be greatly appreciated.
Thanks
PaulTry the following user tip:
Troubleshooting issues with iTunes for Windows updates -
When trying to download the new version of ITunes, I kept encountering a dialog box that said there was a problem with the APS Daemon.exe. Having read a few threads about the problem, I uninstalled ITunes and tried downloading the new version. Now, I'm getting a message saying: Service Apple Mobile Device (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.
I'm the only ITunes user on my laptop. I have no idea how to verify this. I've tried a few suggestions from other discussion threads, but none of them work. Beyond frustrating.
Any solutions? Thanks.Work through the discussion in the user tip: https://discussions.apple.com/docs/DOC-6562 and see if that helps.
-
I recently purchased an Iphone 3gs, and already have an itunes account...Itunes wont recognize my iphone...I have uninstalled and installed itunes 2 times and keep getting this error message.
Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.
How do I correct?I had the same problem but managed to fix it with Amy ; the apple advisor. Here are the steps!
First of all, make sure you have the latest version of iTunes installed. You can download it from here. These instructions will NOT work for iTunes 8, 9 or 10 anymore. If you’re unsure, just uninstall iTunes then re-install with the latest files.
Next, you need to manually copy the Mobile Device Support directory from a working machine to your Windows 7 computer. Luckily, I have conveniently provided these files for you. You can download them here:
64-Bit iTunes 11.0.2: Please click here to download this directory for 64-bit Windows.
32-Bit iTunes 11.0.2: Please click here to download this directory for 32-bit Windows.
Once you download that file, you need to Unzip it to this directory. IMPORTANT: Make sure you unzip the CONTENTS of the zip file, don’t just copy over the zip file:
32-Bit: Unzip to C:\Program Files\Common Files\Apple
64-Bit: Unzip to C:\Program Files (x86)\Common Files\Apple
There are a large number of files in that directory, so it may take a little time, please be patient.
So, after unzipping, you should have a new folder “Mobile Device Support” in the Apple folder
64-BIT ONLY STEP: If you have 32-bit Windows, skip this step. It seems that Apple has put the “Drivers” in a separate location (don’t know why). You will need to download the drivers separately. Please click here to download the files for 64-bit Windows.
Once downloaded, you need to Unzip it to this directory. IMPORTANT: Make sure you unzip the CONTENTS of the zip file, don’t just copy over the zip file:
Unzip to: C:\Program FIles\Common Files\Apple
So, after unzipping, you should have a new folder “Mobile Device Support” in the Apple folder
Next, we have to merge the registry entries that will install the Apple Mobile Device service.
First, download the registry entries that I have provided for you here:
64-bit iTunes 11.0.2: Click here to download the registry entries for 64-bit Windows.
32-bit iTunes 11.0.2: Click here to download the registry entries for 32-bit Windows.
After you download the registry entries ZIP file, unzip it to your desktop and double-click each to install it. Say “Yes” to any prompts or confirmations about adding it to the registry. There are 2 entries, make sure you click BOTH and add BOTH to the registry.
Now, we need to install the correct driver for your iPhone / iTouch. Windows 7 incorrectly identifies the device as a digital camera. To fix this:
- Plug in your iPhone / iTouch (don’t have iTunes loaded at this time)
- Go to Device Manager (Click Start, right-click Computer, then click Properties. In the window that appears choose “Device Manager” on the left)
- Scroll down and find “Apple iPod” or “Apple iPhone” or “Apple iTouch”. It will likely be under the “Portable Devices” category.IMPORTANT NOTE: If your device is already listed under “Universal serial Bus Controllers” and not Portable Devices, you can skip these steps and go to Step 7.
- Right-click the Apple device and choose “Update Driver Software…”
- Choose “Browse my computer for driver software” in the window that appears
- It will ask you for a location; you want to Browse to this folder (location is the same in 32 and 64 bit Windows):
32-bit and 64-bit: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
- Click Next
- It should find the driver for your device; let it install that driver
Once you complete these steps, reboot your computer. Once you reboot everything should work exactly as expected! -
Several errors: missing MSVCR80.dll, "Service 'Apple Mobile Device' failed to start", Error 7
I have been trying all morning to re-install iTunes, but continually receive the following errors:
"Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
"iTunes was not installed correctly, Please reinstall iTunes. Error 7 (Windows error 126)"
"iTunesHelper.exe - System Error: The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem."
I have found a solution on iTunes support for the Error 7 message and followed the instructions, but the problem was not resolved. I have uninstalled and reinstalled iTunes several times (I am doing all of this through the administrator sign on on my Windows 7 PC), and still receive these errors. I have purchased a registry cleaning tool to try to fix the .dll error and it was not resolved. I can't even get iTunes to install properly on my computer and have lost all use of the program. I am at a loss as to what to do!! Can anyone help!!Hi greenapple74,
Thanks for using Apple Support Communities. This article has steps you can take for the errors you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari -
Error 1920-Service 'Apple Mobile Device' failed to start.
Hi,
When ever I try to install the Apple Mobile Device Support this message shows up "Error 1920-Service 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start system services". I have uninstalled itunes multiple times. I have tried only installing the Apple Moblie Devuce Support by doing the extract file from WinRaff. Nothing has worked. Could you please help me? I'm getting relly frusturated with this whole thing. All I want to do is download songs on to my i-pod.
Thank You,
Aleida H.I guess the short answer is don't try to pass MSI properties to the installer.
I don't think this is anything your fellow users can help with, but you might want to file a report at Bug Reporter.
tt2 -
HT1926 Service Apple Mobile Device failed to start
Hello, I tried to update my iTunes and was given an error message that something was missing. So I have uninstalled my iTunes and now when I try to reinstall it I am getting this message:
Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient priveleges to start system services.
It then gives me the option to Abort, Retry, or Ignore. Nothing happens when I Retry. When I Ignore it says: iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126).
I have run out of ideas on what else to try. Please help!Hey kamealeilani!
You may want to try completely uninstalling iTunes and then re-downloading the program:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden
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