TS1717 downloading films to watch on apple tv & they keep freezing! Really annoying!

have paid to watch a film tonight on apple tv, done this before, no issues! The film tonight keeps freezing!

Hi Nickij396,
Welcome to Apple Support Communities.
That does sound like a frustrating experience.
The tips in this article may help with troubleshooting the video playback issues you're encountering:
Apple TV (2nd and 3rd generation): Troubleshooting playback performance
http://support.apple.com/kb/TS3623
Best regards,
Jeremy

Similar Messages

  • When watching rented movie the picture keeps freezing, in about 30 seconds it plays again

    when watching rented movie the picture keeps freezing, in about 30 seconds it plays again

    I just started have this same/simmilar issue to.  Was there a solution to the original question?  I have 2 ATVs.  One works without issue, the other... kicks me out repeatedly... to the point where the content will load for about 3 sec before kicking me all the way out.  Tried all the trouble shooting options including: checking latest software update, reset, hard restart, and checking router download speed (over 50 Mbps on speedtest.net).  Should mention this occurs most frequently when downloading Netflix content, but the same issue occurs downloading other content like PBS.

  • I am not able to download apps on my iPod touch. They keep saying that my ID has to be reviewed! PLease help me out!!

    I am not able to download apps on my iPod touch. They keep saying that my ID has to be reviewed! PLease help me out!! I've been trying since an hour and i have typed my password in about a million times! What can I do?

    On a computer or the iPod log into your ID and review/verify all the information and log out.

  • Why is my itunes downloaded (rented) movie not playing correctly? It keeps freezing

    I rented a movie through iTunes and am trying to watch it right now and it keeps freezing or playing the sound but not the picture...it's very frustrating and iTunes only gives you 24 hours once you play the movie to watch it before it is gone and I'd really like to watch it and not loose my money. Does iTunes have a better support system that allows me to talk to an actually Apple Tech??

    I am having the same problem - it has happened to me twice now on different movies. The video player completely freezes and is useless until the movie that was playing expires the following day. Apple gave my a credit in iTunes, but I would like to be able to watch a movie all the way thorugh, not get another free movie that I can only watch for 10 minutes...

  • Why does my iphone 4s keep freezing after downloading ios7?, why does my iphone 4s keep freezing after downloading ios7?

    my iphone4s keeps freezing immediately after downloading the ios7 update.
    has anyone else encountered this?
    will there be an update to fix this?
    what are people doing to solve this problem?
    thanks

    Sounds like hardware failure, called boot loop. Call Apple and or go on apple.com and make Genius Bar appointment to have your iphone reviewed by a Tech. Provided you iphone shows no physical or liquid damage they will take care of you, or if you have Apple Care Plus
    Genius Bar Rerservation :  http://www.apple.com/retail/geniusbar/

  • Once we updated to IOS6 our emails keep disapearing before your eyes, contacted email company they said it is Apples problem I have call Apple support they keep telling us it is our email company? Our email comapny said nothing has changed on there side

    we up dated to IOS6 our email keep disapearing on the phone. gmail is ok. talked to email company, nothing changed on there side. They have numberous calls about the same issue. I called Apple tec they said it was our email supplier. I now have heard the same problem from at least 7 other people since the up date on there devices. If Steve Jobs was still alive this would have never been an issue, God rest is soul.

    What kind of email account is it? Are you only checking it on your phone or also on a computer or elsewhere?

  • When downloading movies form netflix my apple tv streaming keeps stopping ?      ?

    While streaming movies from Netflix through Apple TV, the movies keep stopping. My WIFI signal is strong. Can anyone help? Thank You.

    Ok so I've been doing more testing. It's all videos on the iTunes store. Anytime I try to download a podcast or stream it or anything it's super slow. To download an episode of Diggnation it tells me over 2 hours to download but the time keeps climbing and I just stop the transfer.
    Some people said it's an Open DNS thing? Maybe it is but it's not computer specific and I couldn't find a way to change the DNS settings in my Airport, only on each computer. I tried deleting PLists and restoring my Apple TV and restoring my Airport and nothing is working.
    I don't know if it an issue with me, my ISP or Apple. Anyone else experiencing this problem?

  • I'm trying to download a 7 dollar game but it won't let me download it because it keeps telling me to come here to apple support an it's really annoying. Please help.

    Please help

    It's not telling you to come to the support communities.  It's telling you to contact iTunes store support.
    http://www.apple.com/lae/support/itunes/contact/.

  • I've always wanted to obtain and have perfect resolutioned cover art for my albums. I have been and downloaded albums from the iTunes store, and they come with really great cover art. How can I get cover art as precise and clean as the albums have on ther

    My problem mainly concerns cover art.
    There have been times when I downloaded albums from the iTunes store to find its cover art it is absolutely beautiful, and is absolutely 100% un stretched. Whereas when I have gotten images for a specific album from Google Images it's terribly pixelated and totally disgusting.
    Is there a way for me to obtain cover art for my albums that is has clarity equal to the cover art on the iTunes store albums.
    Or will it basically boil down to I can only get that cover art by downloading my albums off the store?

    robcharlus wrote:
    The old iTunes libraries do not restore any playlists or song counts.
    They should you if you do the roll back properly... Opening files from the Previous iTunes Libraries folder in Windows Explorer simply opens the current library. If you don't see the .itl file extension then don't give your copied and renamed file the extention or iTunes will create an empty library rather than using the renamed file.
    If you had a complete pre-problem backup of your library you could restore that. On the assumption that isn't possible I have a script called ExportImport that could in principle be adjusted to save the relevant data from a backup of the library database and then reimport that data into the current library. See this thread for details.
    tt2

  • Please help: Can't download itunes with windows 7 (64 bit).  Keeps freezing at 99%

    I have tried deleting and re-installing itunes and quicktime but it still won't work.  Please help.

    Can someone please respond to my request for support?  I tried the provided correct answer at https://discussions.apple.com/message/11561783#11561783  but it did not work. 
    I also got a MSFT tech support person to remotely look at my machine, for what its worth, he said the registry file is fine and to contact Apple support.
    Any help would be very much appreciated.

  • HT1657 I downloaded a movie on my laptop but it keeps freezing up at the same spot and won't play forward

    Does anyone know what can be done with a rented movie that freezes up at the same spot everytime? I tried to go forward and it wont let me and when I play it back it just freezes at the same spot again when it plays forward

    Hello sara199417,
    I would recommend reporting the issue to the folks in our iTunes Store.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Cheers,
    Allen

  • I have set up Mozilla on my PC and works perfectly I have recently downloaded it to my new Laptop but it keeps freezing I have McAfee is this the reason?

    Freezing

    <blockquote>
    I have McAfee is this the reason?
    </blockquote>
    Almost certainly.
    https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

  • If I buy a tv series and download can I watch it without a wifi connection?

    If I buy a tv series and download it an I not watch it without wifi connection?

    I have downloaded a tv series from a season pass. I will be travelling next week without wifi. When I try to watch it at home it keeps freezing. when I turn the wifi off on the ipad I only get the first 2 episodes, and tells me I have to connect to itunes store.  Can you tell me why? I am very new at using the ipad to watch stuff on.

  • Why when I try to add a new email to my apple account it keeps telling me the email account is registered to another account

    Why won't Apple update my Apple ID they keep telling Emmy email already verified with another account

    If your email address is already tied to another Apple ID, you cannot use that email address to set up another Apple ID, you can only use that email address once. That email address will always be tied to that old Apple ID,
    You can change the email address that you use for your Apple ID, but you cannot attach one email address to two Apple ID's.
    Apple ID: Changing your Apple ID - Apple Support

  • TS1702 my iphone wont download any apps they keep popping up with ios 4.3

    i cant download apps onto my iphone 3g cause they keep saying ios 4.3

    I figured out what was going on the app had miss represented how much space it would take it had said it was 1.2g's however it was really 1.9g's which was all I had left on the phone I downloaded it to my computer first from the apps store then was able to see this. At that point I was able to rearrange some memory to accomadate it's size thanx for the help.
    Mick

Maybe you are looking for

  • SY fields

    What is SY-TABIX AND SY-INDEX. LOOP AT ITABLE1. WRITE : / ITABLE1-MATNR,SY-INDEX,SY-TABIX. ENDLOOP.      The above codes displays 0 in sy-index place and 1,2,3...last record number in sy-tabix place How to find out total number of records in a databa

  • How to make a page break in numbers

    The only way I found to make a new page in Numbers was to make new rows down to where the page would break, but it's only letting me add a few new rows to the new page.  I'd like to know how to make a page break without just adding rows.

  • Exporting HD video for viewing on SD TV

    I have a Panasonic SD9 HD camcorder. I have a standard def widescreen & 4:3 PAL TV. When I edit & export the movie & burn to DVD, the Widescreen SD TV does not show the video in very good quality. I have recorded in full 1080 but the best results are

  • Russian roulette to check yahoo mail?

    Is it me or is it like playing russian roulette when you want to check your yahoo e mail now a days? Also what about these pop up advertisements in screen it's like I can't even click on a listing on e bay.com anymore. Plus it seems as if all of thes

  • Flash plugin removed ... not Opera support available ... all Adobe products removed from PC

    Finally I made a decision I removed all Adobe products from my PC. Also this page not work with Opera browser correctly I need to write ... for tube heh. I cannot change row ... Anyway Flash plugin not work with Opera ... it cannot install so that Op