TS1717 Hi i just rent a hd movie e i just could see the first ten minutes because occure a error this is the second time and you have charged the both movies i couldn t not see

hi i have rent couple of movies and two of them occur a error in the first 10 minutes and i could not see who s gonna pay my rental this is really unfare i pay for the movies and the download have stopped

lisab101,
We appreciate you reaching out to us. We greatly appreciate the feedback that you have provided us. Please know that we will lift this up to management and the issues will be addressed.
Thank you,
RobinD_VZW
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Wales793Jul 27, 2014 12:31 PM Re: "An Error occurred while downloading content."
Re: "An Error occurred while downloading content."in response to augiefritzmom
I have been trying to fix this for 4 weeks , several visits to the apple store ... all irrelevant suggestions , was even told to buy an Apple TV ten 3 as it was an issue with HD steaming only supported on the new unit ...
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1) go to Gen\network\DNS
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Charter DNS Servers
http://www.charter.com
Primary DNS: 24.196.64.53
Secondary DNS:
View all United States of America DNS Servers
4) Go to manaul and set the DNS to the service prover
5) should be good to go ...
Why we have to go to the level to solve this stuff I have no idea ..... hope it helps ....
John

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http://support.apple.com/kb/ht1933
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TS1717 Hi i just rent a hd movie e i just could see the first ten minutes because occure a error this is the second time and you have charged the both movies i couldn t not see

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