TS1717 I am from the US and am living in Australia. Ever since I moved here my itunes account has been giving me trouble. At this point, I can't use it at all. I have an ipad, 3 itouches and and Iphone (the iphone is Australian that need to be synced but
Can't get in into itunes store from my laptop. None of my devices will sync. Ipad, itouches or iphone. HELP!
Since you provide no information at all about your issue, it is nearly impossible to help.
Perhaps if you were to share exactly what your problem is, then someone could help.
Similar Messages
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My iTunes account has been hacked via Canada according to an email from apple some one in china tried a few weeks ago but failed.
I changed my password a couple time now but it seems that someone has hacked it and downloaded a free game called "game of war fire age" as I said its a free game but the in app purchases can be up to £69.99 per purchase of gold?
This is a worrying thought that my account has been compromised and I am unsure of what to do about it.
I would like to open a new account but would I be able to transfer all my purchases over to a new account any advice is welcome many thanks for your time.i recieved the same email with the same game and it also stated the purchase was from canada i have revieved a few other as well and am concerned i have changed my password a few times now but i still revcieve emails and am very worried. i recieved the email near the date this question had been put up
however i do not know how they are downloading apps as my credit card details need verification when i download anything , any help would be much appreciated. -
My friend itune account has been hacked by someone.And he change every things like password,security questions and recovery mail.So my friend don't have password or security questions answers.And he want to delete his itune account because he can't signout his icloud account on his iphone.Please tell me how to turn off find my iphone without password.
somebody help us!!
sorry for my some mistake in descussion because i am bad in english.Welcome to the Apple community moonlight94.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
i have recieved an email saying it is an email from apple saying
his is an automatic message sent by our security system to let you know that you have 48 hours to confirm your account information.
Your itunes account has been frozen because we are unable to validate your account information.
Once you have updated your account records, we will try again to validate your information and your account suspension will be lifted. This will help protect your account in the future. This process does not take more than 3 minutes. To proceed to confirm your account details please click on the link below and follow the instructions.
Click Here To Validate Your Account.
We apologise for any inconvenience caused.
my account is not frozen and i do not know if this is a genuine email. anyone else experienced this
thanksIt's a phishing attempt to get your account id and password, the 'validate' link on that page isn't an Apple website (there are similar phishing attempts regularly posted on here) - you could forward the email to Apple : [email protected]
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My itunes account has been block due to i forgot the answer of my security question
My itunes account has been block due to i forgot the answer of my security question
If changing your password does not solve then contact itunes support
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I recently started using my desktop iMac 27" and have been having problems since installing Mavericks, not saying that Mavericks is the problem per se. I think I have too many accounts with too many names, with too many Apple IDs and too many passwords, email passwords and Apple ID passwords, and keychain passwords, etc. Can't keep them straight even though I write everything down. The screen has been making me log in and log out with Account name and passwords after everything I've been doing, also confused about Users and Groups and how to sync everything. I finally just "shut down" everything and the screen was black. When I turned the computer on again, the circular gear in the middle just kept turning but nothing happened after that. Then I held the on button in the back until the screen went black again.
What should I do? Is there a way to combine all my accounts into one account with one Apple ID? I should say that I also have trying to use iCloud and it has different IDs and passwords. Also when I try to log in with one account name, I can't enter anything I write,and when I type on the keyboard, nothing appears on the screen, although I can receive emails, I can't send them.
In another account, what I type does appear on the screen, but I think it's an earlier account and doesn't translate aver to the other account. ALTHOUGH i set up iCloud accounts, they don't appear any more.
Very confused. Any Ideas about how I can get the computer to start up again and show a new screen?
Thanks to anyone who has workable suggestions.If you really believe that your system has been compromised, here's what you do:
Disconnect your Mac from your cable modem;
Back up any documents on your system that are important to you;
Boot your Mac from the system installation disks that came with it (insert the disk, restart your Mac, and hold down the "c" key until you get the "spinning gear" icon);
Choose a language and click the arrow button to continue;
From the Utilities menu, choose Disk Utility;
In Disk Utility, select your computer's hard drive;
Click the "Erase" tab;
Click the "Security Options" button and select to have it overwrite all the data on the hard drive;
Click the "Erase" button and allow it to process;
Once the "erase process has completed (it will take a while), reinstall Mac OS X.
Or, if this is too much for you to accomplish on your own, take your system to an Apple Store and have them help you perform these steps. If your system was indeed compromised, this will remove any such hack. You can then set up a new user account for the computer, reinstall your applications (reinstall only from original disks or downloads from the company making the software) and documents, and reconnect to the Internet.
Note that when you reconnect to the cable modem, you may still get an IP address starting with 198. This is normal with some cable modems and probably not a cause for concern. It will not be an indication that your system is still compromised; that will not be possible if you perform all the above steps.
Regards. -
Why can't I get help from support???
Apple has my account with over $100 in the account and now it's gone and no one will talk to me???
What do I do???
and..this is an itunes problem,
I have 2 iphones, 4 ipods...but it's ITUNES!!! It's been hacked and apple acts like it's so incapable of being hacked!!!
I NEED HELP....where's my money in my account???
this is the best apple can do, i'm sorry but this aint no support service!!!
goodbyeI can login to my account, after that I see message
Your account has been closed
It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
<input class="UiButton default" style="line-height:19px;color:#ffffff;font-family:'Segoe UI Web Semibold', 'Segoe UI Web Regular', 'Segoe UI', 'Segoe UI Symbol', HelveticaNeue-Medium, 'Helvetica Neue', Arial, sans-serif;height:2.142em;padding:4px 12px
5px;margin:0px 0.5em 0px 0px;cursor:pointer;min-width:6em;background-color:#0072c6;border:0px;" type="button" value="More info" />
So How Can go to my mail box? I already changed my password 3 time in this week.
What can I do or What I have to do?
When I go to Security info I'll got this massage but my email er*****@live.com
have been closed also (Can't login to that mail).
We're not ready for you yet
Your 30 day waiting period ends on 1/15/2014. Please continue to wait and we'll send you an email when you can sign back in.
If you've regained access to your old security info listed before, click "I found my security info" to get back in to your account and cancel any changes.
Your old security info
er*****@live.com -
When registering for a new iTunes account you have to fill in an existing email account.
The problem is that my account has been suspended by Microsoft and I have no way to recover it,
which mean if I want to do something with my account, I cannot.
What should I do?Have you looked here:
iOS: Hotmail, Live, or MSN email accounts -
My iTunes account has been disabled. I need to know why, and how to get it deactivated.
My its account has been disabled. I need to know why and how can I get it re-activated? I have a lot of money in that account!
See if this helps -> http://support.apple.com/kb/TS2446
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Im wondering is this a scam email?... it contains a list of apps that i have allgedly purchased ... (some of which i do have on my devices but they were free ones... not the prices listed in the email).. can anyone advise as i have had no joy with Apple providing any sort of confirmation or denial
Most likely a "phishing" email. Don't click the link.
See http://support.apple.com/kb/HT2075 on how to identify legitimate emails from the iTunes Store. -
My itunes account has been hacked and now i cant update anything
my itunes account was hacked from china and now i cant change any of my account details please help
Go here, do this. See if this fixes things.
https://www.google.com/accounts/DisplayUnlockCaptcha -
Reset the PRAM, safe boot, removed everything but the key
board. Gray spinning wheel.
It started with me trying to change permissions. I'm the
owner, yet it would give me problem when moving files from desktop to hard drive.
Now it says library extensions are missing. I never
touched the library.Hi Ralph - likely you're right. The section below, taken from their site, looked like it may offer some hope:
Unlock what is rightfully yours
BatChmod can also give you back access to locked files, folders or disks. If something is locked, it can unlock it. If you no longer have permissions to files or folders, change the permissions back.
Sometimes, a whole hard disk can become inaccessible or locked and often, BatChmod can unlock those too!
If you moved a folder or files from another machine or another user on your machine, BatChmod can help set you up as their rightful owner.
As you say, a re-install is probably the best way to go, but I thought that given that nothing's working correctly now it might be worth a go. If it fails desiree274 can still proceed with a re-install. -
Also I cannot find it at App Store? Only mercury??
phidiasp wrote:
Search it on the Spotlight - is it showing up or not? please let us know
reboot and check again - if it is still not showing up you can check in:
Settings -> General -> Restrictions -> Safari
if Safari is allowed.
Tipp: In Spotlight - ont the right of the icon and app name there is the Folder Name displyed - so you can find it quicker
I really hope the OP has solved their problem in the past two years... -
I cannot download Itunes purchases due to error message "your itunes account has been disabled."
Contact itunes support.
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Hi,
I am about to pull my hair out. My itunes account has been disabled............or at least that's what it says everytime I want to update my apps....I can't do it. Then it sends me to a useless web address www.apples.com/itunes/storesupport/forassistance it never helps me. I've changed my password, etc. But I can't get my apps updated or the "Apple" in the sky to fix it...I don't know where to go for customer service....Any suggestions?
Thanks
KathyI updated the software on my iphone4 tonight and ran into this same endless loop - "itunes terms & conditions have been changed" - go to itunes, aceept - back to the "T&C have been changed message" with no ability to do anything in the app store until I accepted the new terms.
While not a very direct solution, I was able to finally accept the terms in a way that seem to register with apple by making a purchase through iTunes on my computer. This forced me through updating my payment information and updating my iTunes software to the latest edition (which I had not yet taken the time to do). After doing both of these, iTunes took me through the terms & conditions on two separate pages, but ultimately allowed me to purchase my song. Once I completed these steps, it fixed the problem on my phone, so now I can update my apps and download new ones without running into that loop.
Hope this helps!!!
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