TS1717 I downloaded a latin jazz album but on one tune it quit after about 40 seconds and jumped to the next tune.I tried to re download it but that particular tune was only available as an album purchase which I had already done.
I recently downloaded a CD but one tune quit after about 40 seconds.I tried to download again even if I paid again but this track was not available as a single download only as a complete album and I wasn,t prepared to buy the whole album again since I,d already paid for it.Any sugestions?MAC PHILLIPS
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2
Similar Messages
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This is bugging me quite a bit, I bought an album today and it lists the song as being 4 mins 17 seconds. However, as I mentioned, on both platforms it stops at around 35 seconds and flicks onto the next song in the case of iTunes or just stops playing audio for my iPod Touch 4th gen. It is a full song on Youtube and everywhere else I seem to look, so is this likely to be a software issue with iTunes/iOS or the song itself perhaps?
Many thanks to any who can help!That suggests the track is damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
So yeah, pretty much what the title says... Is there anyway to fix it? Like I said, ALL of the other songs play for full time. All but that one song.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
I downloaded a song that stops at 1:04 and jumps to the next song, as if it's over. This song was in the middle of several songs, but this is the only one that is incomplete. Can I download this song again for free, or do I have to purchase again?
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
downloaded two albums on the same day will play only 45 seconds of a song and goes to the next song on both albums need help
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
one of the songs on a recent purchased album didn't download righ and skipped to the next song, is there a way I can re download this song without paying?
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
downloaded this album and track 2 (brothers in arms) shows on device and in library as being 7.03 minutes long, however after .55 seconds it ends. i've looked to download again but that is not an option. please can anyone help?
i've also re synced without any success.Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
I bought album on iTunes, However, when i play the songs, one of them won't play! It just skips to the next song and when I click on that song to play it, It doesn't even start, it just skips?! Someone help please because the dog that won't play is one of my favourites!
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Delete the song, or the whole album, and redownload by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Delete a song from iPod touch: In Songs, swipe the song, then tap Delete. -
Hi, I need help with the title of this discussion. The fact that several of my songs stop at around 15 seconds and just skip to the next song when i just purchased them.
Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
I`ve had a problem where I`ve purchased a movie via apple tv, watched half of the movie, then tried to watch he end the next day (before the thing expires), and i get a "...need HDCP for feedback", although everything else on the apple tv works fine (i.e previews of other movies, picks up comuters, netflix etc.
Thank you for your help. Now my notebook (gt60-2oc) is perfect. I am the happiest person in the world .
I followed these steps: topic=250946.0
And the file I used is this :
drive.google.com/file/d/0B5MQU_zcEPWTbTJjSkdlS01xc0k/view?usp=sharing
Thanks again to all . -
The download was interrupted initially, but I continued it and all the other songs play fine. Is there a way I can be reimbursed for the purchase?
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have purchased songs and they only play the first 8 seconds and go to the next song. I can't download it again, Itunes won't let me. How do I get the songs?
Try clicking on the Windows menu item then select downloads.
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I downloaded an album from i tunes, but it will not play back correctly,
it starts a track and then stops randomly and jumps to the next track
and then does the same thing ad ainfinitum! What to do??Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link. -
i downloaded an album but one of the songs only plays for a few seconds then skips to the next song. how do i fix this?
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes
If you aren't in a country where you can re-download music or if it re-downloads with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have purchased and downloaded the Now Christmas album to my iTunes libary and all but 1 song have been purchased. The song appears in my library but when I go to play it iTunes skips past it and goes to the next song. It wouldn't normally bother me but its the only song my son wants to hear all the time (hopefully the heart strings will be pulled here and someone will reply before Christmas to help me!) I've loaded the last verison of iTunes.
Will the media file play with Quicktime Player? If it will then it's an iTunes issue. If it won't then you need to delete the file and download it a second time.
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