TS1717 I have downloaded a program but unable to view, message -50, I'm asked to verify my connection

I have downloaded a program but unable to view, message -50, I'm asked to verify my connection. The program started and then there was just audio, and then stopped completely

I have contacted the library staff and they said that I could go back and download again, this time into ITunes.  However when I try, it says that since I've already downloaded it once, it will go into the same file this time (again onto my hard drive).  

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    Message was edited by: denconbe

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