TS1717 itunes work but itunes store wont open

itunes store gives a trouble sign

Hello jungle1jim,
I found a few articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store or are getting a different error than just a white screen, I recommend the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

  • Itunes works, but the store will say "accessing" for a minute before just stopping and never connecting to the store. How do i fix this?

    Basically happened (that I noticed) after I updated to latest itunes

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • My itunes store wont open up. Blank page comes up but can access my library?

    My itunes store wont open. Comes up with blank page. Can access my library but not store?

    I'm having the same problem.  I did a google search and it looks like it's an issue with others, too.

  • When i open itunes on my desktop the itunes store wont open

    When i open itunes on my desktop the itunes store wont open, Ihave tried uninstalling and reinstalling but no good. I cant even sign in. System is win7 64bit if any of that helps. Thanks in advance for any help.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Itunes store wont open after update to 10.5

    itunes store wont open and not able to back up my phone when i updated my computer with 10.5 (windows 7) help

    So the Mic shows in System Preferences > Sound > Input tab but the volume adjustment makes no difference.
    I have checked to see if MUTE, which would normally effect output had any effect and it does not. My blue bar still moves.
    If System Profiler sees the Mic I would try deleting com.apple.audioDevices.Settings.plist from Hard Drive/Library/Preferences
    These are the Preferences in the Library you can see when you open the Hard drive not the one in your home folder.
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  • I just downloaded the new update for itunes and the itunes store wont open up it is taking a long time it still hasnt loaded since 5pm

    i just downloaded the new update for itunes and the itunes store wont open up it is taking a long time it still hasnt loaded since 5pm, i also cant sighn in either it just keeps on saying accessing itunes....

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • My ipod is displying apple logo and wont start up, hard reset leaves it the same, disc mode works but iTunes doesnt "see" it even if the computer does.

    "My ipod is displaying apple logo and wont start up, hard reset leaves it the same, disc mode works but iTunes doesn't "see" it even if the computer does."
    It worked two days ago fine, for two years, until I installed this newest iTunes update, then for one day it kept on freezing and going to apple logo screen mode, then today it only goes to that screen and wont start up at all.
    I've tried the hold down two buttons hard reset, that doesn't help. I've tried disc mode... but iTunes doesn't "see" it even if the computer does.
    This is a pristine ipod, never exposed to adverse conditions, never dropped, never wet, and it worked perfectly two days ago.
    Can I factory reset it somehow? (considering itunes can't "see" it)
    [Ipod classic 160gb less than two years old.]

    Looks like I might have found the solution on a youtube comment:
    R.O:
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    I had to do it twice, because my mac froze the first time, but its recognized it now and is downloading the software as we speak...
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  • I cannot get iTunes to open or play on my macbook pro. When I click on the icon it doesnt do anything..I get the icon on the top of the screen but the library wont open or show me anything

    I cant get iTunes to open on my macbook pro, when I click on the icon it  shows the iTunes name on the top of the page but the library wont open , and when I click the tabs it doesnt do anything. What can I do? Its driving me insane!!
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    On the iTunes menu bar, click the Window tab. Is itunes selected?

  • Itunes store wont open and let me download music

    my itunes store wont open it says im not connected to the internet which is false for im on it now typing this
    hELP

    If a solution is found I hope someone posts it soon.  I have followed everything iTunes has asked for: new account, new pass, new info, and finally upgrade to iTunes 10.  After attempting to Download 10. I was told that my iBook did not meet the system specs.  I had looked earlier and found no sys specs, so I presumed it would download.  I was wrong.  After going through all of that I still cannot access the store.  I had none of this problem a mere 2 weeks ago.  So somebody please post a reasonable solution.
    thanks,
    Pb

  • My itunes store wont open to let me buy songs

    my itunes store wont open

    If a solution is found I hope someone posts it soon.  I have followed everything iTunes has asked for: new account, new pass, new info, and finally upgrade to iTunes 10.  After attempting to Download 10. I was told that my iBook did not meet the system specs.  I had looked earlier and found no sys specs, so I presumed it would download.  I was wrong.  After going through all of that I still cannot access the store.  I had none of this problem a mere 2 weeks ago.  So somebody please post a reasonable solution.
    thanks,
    Pb

  • On my Iphone, i'm not able to purchase with itunes from the game clash of clans! I did it the first time, it worked, but now it wont work and says : contact support.

    i'm not able to purchase with itunes from the game clash of clans! I did it the first time, it worked, but now it wont work and says : contact support.

    What they mean is iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • I plugged in my iphone to restore it but while restoring itunes shutdown itself . if my iphone is not connected to the mac itune works but when i connect my iphone to my mac itunes does not open at all.

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    Hi Arjun sache,
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  • My iphone 3gs is charging on the wall charger but wont charge on the pc, have cleaned it, yet it can sync and update with itunes easily, but it still wont charge, have tried several cables as well same effect.

    my iphone 3gs is charging on the wall charger but wont charge on the pc, have cleaned it, yet it can sync and update with itunes easily, but it still wont charge, have tried several cables as well same effect.

    1) authorize iTunes on your wife's user account for her iTunes store account(s)
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    Try to force quit the app
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