TS1718 Post update, when I try to play movies/tv shows through iTunes only audio comes through. How do I fix this?

Just rented a movie from the iTunes store, which I have never had a problem with prior to this, and played it but the screen was black. Audio was coming through the whole time. I tried skipping around to see if maybe some parts of the movie didn't get downloaded correctly but that wasn't case. I tried playing other tv shows I have on my computer that I bought from iTunes and those won't play correctly either. I can only assume it was something involving this previous update. Any guidance on the matter would be appreciated.

Hi there louie3434,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W. 

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