TS1718 Since I upgraded to ITunes 11 now My Movies that are on an external drive has no sound. Is anyone having that problem? Before it was the movie cover now that seems to be working again but now it is the sound

This is especially true with my Blu-Ray movies

I have this same problem too - thanks for the heads up that all my NOTES will get wiped. Going to have to workaround by dumping all my notes from Outlook to ONENOTE on the cloud. Then not really using NOTES on my iPhone and iPad. Apple is slowly becoming more and more successful in getting me to NOT use MS products, like Outlook. Actually, my cloud strategy will be to keep my longer notes on ONENOTE and relegating NOTES on iPhone/iPad to just quick hits that I jot here and there. I guess iPhone/iPad notes will then get synced over iCloud but will not end up in Outlook. What a pain in the arse! I need a seriously freaking flow chart to keep track of all of my cloud activity. It's making my head spin.

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My airport is turned itself off and lose contact with my wifi router, trying to turn it on again will not work, I have to restart my Mac for it to work again, but after 5 minutes, the problem is to go back again.

my airport is turned itself off and lose contact with my wifi router, trying to turn it on again will not work, I have to restart my Mac for it to work again, but after 5 minutes, the problem is to go back again.

Hi ..
Follow the instructions for resetting the SMC > Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

Itunes is copying/converting 500gb of music from .wma to .m4a files that are on an external drive onto my laptop which doesnt have enough room. how do i reroute these newly converted files somewhere with enough space for them?

itunes is copying/converting 500gb of music from .wma to .m4a files that are on an external drive onto my laptop which doesnt have enough room. how do i reroute these newly converted files somewhere with enough space for them?
new to itunes, used windows media player before that and always ripped music directly to an external hardrive and accessed it through the player. now that i downloaded itunes it is taking from the external hardrive and copying a second file for each song onto my lap top hard drive which does not have the capacity for all my music. as itunes converts music files i want them saved back onto my external drive or another location i have space for rather than the lap top. how do i change the setting to move the itunes media folder to another location. assuming that hitting copy and past and dropping it in a random location will cause a few errors.

When I have done this, all I did was network the two machines and copy the contents of the iTunes folder to the other machine, and that's it.
My understanding (which may not be 100% correct) is that the one file that is absolutely necessary is iTunes Library, and that the XML file is actually a copy auto-generated from the iTunes Library, appearing in a different format only for non-iTunes apps that take advantage of the iTunes Library data.
As far as I know, if you simply have the Library (database) file and all your original music files, iTunes on that computer should operate as it did on your old computer. I believe that the Album Artwork, Genius Data, and XML files can be regenerated from the Library file. Not sure about the Extras file.

I have put my iPhoto library and iTunes library to an external drive to free up space on my Mac. How do I back up these libraries that are on my external drive?

I believe that Time Machine will only back up my Mac hard drive and will not know that my libraries are on an external drive.
I essentially have my Mac, 1 external for time machine back ups, and 1 external dedicated to my iPhoto and iTunes libraries.
I want to be able to have a back-up of my iPhoto and iTunes libraries that are on my external drive. I don't believe Time Machine will know to back up those files. Am I right? What is the solution?

It is that simple?
So you can have Time Machine backup several drives as long as it is not in the exclusions list?

Am having all kinds of trouble enabling Home Sharing on Apple TV. Had been working previously, but now I am unable to share files between TV, Ipods and iMac. I have tried restarting all hardware, systems and connections. I recently upgraded modem?

Am having all kinds of trouble enabling Home Sharing on Apple TV 3. Had been working previously, but now I am unable to share files between TV, Ipods and iMac. I have tried restarting all hardware, systems and connections. I recently upgraded modem, would this have an effect on connectivity?

U may need to check the settings on ur PC or Mac.

I moved my entire iPhoto Library to an external hard drive, which seems to have worked. But now my Mac Pro shows a backup of the same size in the storage info and has not freed up any space. help!

I moved my entire Iphoto Library from my Macbook Pro to an external hard drive. (Prior to this, I also copied the entire library to a different ehd, plus I have 2 other ehdrives with backups). I was trying to get more space on my hd. It has a capacity of 500GB, but was down to 70GB usable, with about 300GB used up by photos. I moved the library by going to Finder, using Command+Drag+Drop onto the new Seagate ext hard drive icon. The move seems to have worked, as the library shows up on the ehd, plus will open from there. My problem is that now my Macbook Pro shows that I STILL have only 70GB available out of the 500, and that 300GB is used up by "Backups", which it did not indicate before.
I cannot find this 300GB "Backup" in the Finder, only in the Storage info when I check "About This Mac".
I have restarted my computer, but the information remains the same. How do I reclaim the use of the 300GB? Why is it showing up as "Backups" when it used to indicate "Photos"? Are my photos safe on the external drive?
Thanks for any and all help!

I cannot find this 300GB "Backup" in the Finder, only in the Storage info when I check "About This Mac".
You are probably using Time Machine to backup your MacBook Pro, right? Then the additional 300 GB could be local Time Machine snapshots. Time Machine will write the hourly backups to the free space on your hard disk, if the backup drive is temporarily not connected. You do not see these local backups in the Finder, and MacOS will delete them, when you make a regular backup to Time Machine, or when you need the space for other data.
See Pondini's page for more explanation: What are Local Snapshots? http://pondini.org/TM/FAQ.html
I have restarted my computer, but the information remains the same. How do I reclaim the use of the 300GB? Why is it showing up as "Backups" when it used to indicate "Photos"? Are my photos safe on the external drive?
You have tested the library on the external drive, and so your photos are save there.
The local TimeMachine snapshot probably now contains a backup of the moved library. Try, if connecting your Time Machine drive will reduce the size of your local Time Machine snapshots.

HT1212 After working perfectly for two years my iTouch has suddenly stopped connecting to my Hub. I have tried everything I can think of to get it working again but to no avail. My desktop computer still works through the same hub

After working perfectly for two years my iTouch has suddenly stopped connecting to my Hub although my desktop computer still connects. I have tried everything I can think of, including suggestions off Google/You Tube but nothing makes any difference. Any ideas. Surely it is not fit for the scrap heap after two years, but is clearly no use as it is.

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My daughter dropped and shattered the screen on her ipod, seems to be working fine but it is one large spider web of glass. How do we get this repaired?

My daughter dropped her ipod touch, shattered the screen, it is still in place, but spiderweb, ipod works fine still. How/Where do we get the screen repaired, cost, time frame?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Since I upgraded to iTunes 11.01 the "Smart" playlists feature no longer works. I can CREATE the list but, the songs that I have played don't accumulate in the list. I haven't changed the steps that worked for me previous to the upgrade. I have no idea

Since I upgraded to iTunes 11.01 the "Smart" playlists feature no longer works.
I can CREATE the list but, the songs that I have played don't accumulate in the list.
I haven't changed the steps that worked for me previous to the upgrade.
I have no idea how to fix this and can't find mention of anyone else having a similar problem.
Any suggestions?

Click on a station and drag to the left. The playlists sidebar will open up. Drop on the playlist you want to add to.
tt2

Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home. After software updates, Apple support suggested I reboot my router which works. But now I have to do it every other day. ????

Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home. After software updates, Apple support suggested I reboot my router which works. But now I have to do it every other day. ???? AT&T my DSL carrier suggests I get a new router. Apparently the one I have is really old and doesn't support my Macbook Pro. Does this sound right?

If your using WEP encryption yes, Apple has discontinued that becaues it's worthless. WEP (and WPA) is cracked so encryption makes no sense.
Get a new Wireless N router, set it up with WPA2 (AES) Personal and two different 20+ randon letter/numbersymbol character passwords
One for Admin access only of the router, keep this on paper off all comptuers in a safe someplace.
One for entering into devices, computers etc for Internet Access Only.
You need the long and random password to defeat brute force attacks by GPU software that the hackers have now.
Also if you give out the password to another, they can't hack the network with the guest access password.
Computers remember the internet password, so anyone with access to your machines or network will have the password.
Since you have another Admin only password, they can't hack in. got it?
You don't need "Invisible" or "MAC Address filtering" that's a waste of time as hackers can sniff a network and causes issues getting on the network.
Good luck.

Panic. All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from today. What happened to my old emails?

Sorry for the long header, but this is my first question.
Today, for no apparent reason, my iCloud inbox/sent items/junk/trash everything has disappeared from all my devices. I checked iCloud, and there's nothing up there either. I did not delete all my email, either intentionally or by accident.
Meanwhile, iCloud is now working again, but all the old mails are gone, I'm hoping not forever.
How do I recover all this missing material, which is essential both to my business and personally?
thanks

I'm in the same position - this morning all my emails on iCloud have vanished.
Luckily I use an IMAP account in Entourage to keep copies on my machine, and I have a backup where all the emails are still visible. But if I connect ot iCloud using entourage they all vanish from entourage as well, so until this is resolved I cannot connect using entourage.
I have another iCloud account I hardly use, and that's working fine. Similarly my wife's account is also working fine - all her emails are visible in iCloud and in entourage.
Anybody had a successul way of dealing with this ?

All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from 28 August 2013. What happened to my old emails? How do I get them back? thanks

All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from 28 August 2013. What happened to my old emails? How do I get them back? thanks

Have you checked whether the emails are visible at http://icloud.com ? If they are, it's a problem between your Mac and the website; sign out in System Preferences>iCloud and sign back in again.
If they aren't, then it's a server problem and you need to contact Support. If you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee; if so you should argue that this is a problem they've caused (it's not the first time, by the way) and you shouldn't be charged.

Could you help me with an app situation? We purchased several codes for Splashtop to install on our iPad 2's. It was working great but now that we upgraded the OS they have disappeared. The codes that we purchased are giving us an error that they have alr

Could you help me with an app situation? We purchased several codes for Splashtop to install on our iPad 2's. It was working great but now that we upgraded the OS they have disappeared. The codes that we purchased are giving us an error that they have already been used. So far it has only been 2 iPads.
Any solutions?

The compiler is highlighting the areas you got wrong, although the error messages are somewhat confusing.
Error 1: NSLog is a function and needs to be called as such, see e.g. the circleArea call on the line above. Functions are called using the function-name with its arguments in paratheses e.g. foo(12, 13).
Error 2: looks like a typo, defining a function is done as function-name(... <arguments> ...) { ... <body> ...}. In your code there is a ";" between the arguments and the body that should not be there, you probably copy pasted it from the forward declaration at the top of the source codde file.

Since I upgraded to Itunes 9 Genius not working for Nirvana

Ever since I upgraded to itunes 9 I haven't been able to use genius for any nirvana music and no nirvana music is being integrated into genius playlists/mixes. Before I upgraded all of my nirvana albums worked fine anyone know what could be causing this? I don't think it would be my song info but I double checked them all and that was fine. I also tried removing and readding them to my library which didn't help. I also tried turning off genius and deleting the itunes library genius.itdb in my itunes folder which didn't help either.
If anyone knows what could be causing this let me know thanks.

wrong forum sry

When try to connect my iPod touch 4th gen to my house Wifi it won't connect, it used to work fine but now it dosen't work, but it does say that the internet is available, but when I tap on it it just loads. all other devices work fine.

When try to connect my iPod touch 4th gen to my house Wifi it won't connect, it used to work fine but now it dosen't work, but it does say that the internet is available, but when I tap on it it just loads. all other devices work fine.

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

TS1718 Since I upgraded to ITunes 11 now My Movies that are on an external drive has no sound. Is anyone having that problem? Before it was the movie cover now that seems to be working again but now it is the sound

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