TS1741 the remote app keeps forgetting the itunes library

The remote app works once only when connected. Prior to the most recent Remote update, it would always find my library. I now have to go to File, Home Sharing, then turn it off an on again. A bit of a pain. Does anyone have any suggestions on how to fix this apparent fault?

Thanks!! This finally solved my problems (I have a wireless router that came with my Verizon FIOS) as my firewall, antivirus settings, and other settings were not the problem or were in accordance with other threads on this matter. I am now finally able to concurrently access my 4 Airport Express Devices (setup wirelessly and hooked up to home theater system, portable speakers, & stereo system in different rooms) via Itunes from my two networked (ethernet cable) PCs (One running Vista and the other running Windows 7) and my Daughter's Mac (wireless), plus use my IPOD Touches as remotes for two of the PCs (Of course, they are accessing the same wireless network).
In addition to one of the IPOD touches being used as a remote for a PC playing Itunes, I can concurrently use it to play the Music App (for music actually resident on the IPOD) using Airply and directing to the 4th Airport Express.
Each Itunes program on each computer or IPOD Touch is playing it's own Library and different songs. Of course, although I'm doing this concurrently, all deivces are directed to a different Airport Express device. This is all being done using one wireless router with all wired devices on the same segment. Although I have noticed that I have to start one PC first before the other before this all works (don't know why), the MAC never gives a problem.
Note related to this issue, it would be great if I could run multiple instances of iTunes on the same computer using different Music Libraries and directing it to different Airport Express devices in addition to the above.

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HT1947 Can I use the "Remote" app to turn the Apple TV on and off?

Can I use the "Remote" app to turn the Apple TV on and off?

Welcome to the Apple Community.
The Apple TV doesn't switch on and of, it goes to sleep and wakes up, but yes you can perform these actions using the remote app.

I can use the Remote app to access my Itunes but cannot make it work with appletv

I can currently use remote app on my Ipad2 to access my windows desktop itunes library. I cannot use the remote to access appleTV. I am setting something up wrong? Home sharing is turned on, apple tv can access the internet no problem. The remote app just connects to my itunes library and that's it
thanks for any help.

The remote app requires home sharing to be enabled on Apple TV and both to be on the same network. If those aren't in place you will need to purchase a new remote.

Remote app keeps forgeting Apple TV

Good afternoon! Apple's Remote app 4.2.1 on my iPhone 6 running iOS 8.1.3 keeps forgetting my AppleTV 2 running Apple TV Software 7.0.3. When I open the app, AppleTV isn't an option (other iTunes libraries on my network do appear though). I can get my Apple TV to re-appear temporarily by using the remote that came with the AppleTV to navigate to Settings > Computers > Turn Off Home Sharing and then turning home sharing back on Shortly thereafter, however, the Remote app can no longer see the Apple TV.
Any suggestions for how I can get Remote to permanently remember the Apple TV? Thanks!

Is this what you are looking for: http://itunes.apple.com/app/remote/id284417350?mt=8?

TS1741 Iphone remote app not connecting to itunes

Ive checked the firewall, deleted and reinstalled itunes, deleted and reinstalled the remote app on my phone, and ive reset my router. Why isnt it working? the app stays on the screen which says "Turn on Home sharing in itunes..."

I have exactly the same problem, and I've gone through all of the suggested "fixes". No firewall, on the same network, newest version of Remote app (4.2), with the latest versions of ios (7.2), and all the latest version of Apple TV and iTunes. Home Sharing is on (and my iMac and my MBPro both can control the Apple TV. The Remote app, however, STILL gives me the "can't connect" to the library "check your network settings" message, or "can't find the library, turn home sharing on" message. The Apple Tv and the two computer libraries show up on my iPhone in the Remote App, but that's all.
I'm running a 2008-model iMac, a 2009 Macbook Pro, with a 3rd Generation Apple Tv with an iPhone 5s. My wifi router is a Time Capsule model wire-connected to a Time Warner Cable internet modem (I reset both).
Anyone have any suggestions on what to do next?

HT1555 I reset Apple TV using the remote app without having the physical remote control. Now I am unable to use the menu items to reset it up without the physical remote and the Remote apps on my other Apple devices will no longer control it. What can I

I lost my physical remote for Apple TV and the Remote apps on all my other devices no longer control it. What can I do?

You need to find your old remote or buy a new one.
AC

Remote app on iphone with Itunes library / Erratic connection problems.

I have been using Remote app on my Iphone to manage Itunes for months with 100% pleasure and 0 trouble.
For a few days, it has some erratic behaviour like having difficulties to connect to my Itunes library.
In such case if I touch the Change Library button on Iphone remote screen, it connects quite instantly...
I have a simple wifi network generated by my adsl box and a single computer.
The remote setting option "stay connected" on Iphone is On.
Generally when I get connected if I quit remote on Iphone and restart it within a minut it will find the library in a jiffy most of times ... but sometimes not.
I disabled firewall : no change.
I scratched all remotes in Itunes and paired the Iphone again : no change.
Does anyone with some idea ?
Thanks in advance.
Jean.

Almost the same issue here. And this only started yesterday.
Initially iTunes would not pair at all, but I went into add/remove programs (Win 7 PC) and ran a repair on Bonjour, Apple Mobile Devices, and iTunes. I did not remove or reinstall any of these applications.
After this my iPhone remote app would be found by iTunes, the passcode accepted, plus the library showed up. I thought I'd cracked it...
But after a few minutes - usually when the screensaver kicks in on my PC - my iPhone loses connection to my library and WILL NOT reconnect unless I restart iTunes.
I have to say that over the years the remote App is without doubt THE most buggy, inconsistent and erratic piece of software I have ever used. If there was a decent alternative I'd have ditched it a long time ago.
Looking forward to a solution from one of the experts here (not expecting Apple themselves to even respond!).

Why does my remote app not find my iTunes Library?

I am trying to use my Remote App on my iPhone 5 to connect to my Windows 7 laptop, the iTunes is upgraded to the latest (iTunes 11). My HomeSharing is on in both spot (iTunes and Remote App). My Apple TV shows up in Remote App but my iTunes Library does not, even if I try manually to add iTunes Library, iTunes does not pick up my phone under "Devices". Please help

The following article(s) may help you.
Troubleshooting Home Sharing
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Troubleshooting Security Software

How do I use the remote app on a dual band network?

There are 2 routers in my home. One is dual band (SSID: NETGEAR49-5G). This one is being used as a 5GHz access point while the other (SSID: NETGEAR49) is being used as a 2.4GHz extender. However I can't use the Remote app to control my iTunes library, regardless of which router I connect to. I can't even use a passcode to add my library because I just keep getting an error saying I entered the wrong code. Strangely everything's fine if I turn off the 2.4GHz router, but I don't want to have to keep doing that. Is there any way I can configure the two routers so I can use the Remote app and other network-based services??

Hi,
I can tell you how it works on my iPhone.
I click the Messages icon to open it.
I click the box with pencil icon top right for New Message
I start to type the name of the person I want to contact in the "To" spot.
(Alternatively use the Blue + icon and select direct from Contacts list)
I select the full name of Contact from any list if there are multiples.
Once the person and their Contact option is selected I click on the text field at the bottom of screen
Using the "keyboard" I type the Message and then the Send button.
9:45 PM Saturday; June 9, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.7.4),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Can no longer use the Remote app on iPhone 5 or iPad 1

Hi,
I've long used the Remote app to control my iTunes library which I stream through two Airport Expresses. It's been a great solution for some time.
However, since the latest updates, I can no longer do this. The iTunes library does not show up in the app, only a message telling me to turn on Home Sharing in iTunes.
I have turned Sharing off and on on the iPhone, iPad and iTunes but have had no luck getting it to work.
Any suggestions welcome!
Thanks
Phil

Thanks Linc,
well that *****... I guess I am going to have to reach out to the developers. It does not look like they are doing this anytime soon cause the website is pretty old in itself.
Thanks for the info on this,
Paul

How do I connect the remote app on my iDevice to my computer?

I've seen this question asked plenty of times and have followed all of the suggested fixes and still cannot figure this out.
I am running Windows 8, with iTunes version 11.0.5
My iDevice is an iPhone 4 running iOS 6.1.3
My Remote app is version 3.0.1
On the Remote app, all I see (other than the settings icon) is
"Turn on Home Sharing in iTunes on your computer or Apple TV using the account (my account name)
I have turned on Home Sharing for both iTunes, as well as my iPhone.
I have went to "Settings>Music>Turn on Home Sharing" This is on.
I have opened iTunes and went to "File>Home Sharing>Turn Home Sharing on."
I have opened the remote app. "Settings" Home Sharing is on.
Each of these are using the same Apple ID.
I have tried deleting the app and redownloading it.
I have tried restarting my computer.
I have tried exiting/signing out of iTunes.
I have tried turning my phone off, and back on again.
I have checked my firewall settings, and iTunes is allowed.
Both my PC, and my iPhone are connected to the same network. The iPhone wirelessly, and my desktop is hardwired.
I have seen many other people say "Where is the remote button?" With the reply "There is no remote button."
I have not found this button either. When I go onto the Remote app on my iPhone and go to settings, there is an option to "Add an iTunes Library."
When I press this, I get a four digit code and the message, "To add an iTunes library, open iTunes on your computer and select "Don's iPhone" from the Devices list."
When going to iTunes "File>Devices" I get the following.
Sync. Transfer Purchases. Back Up. Restore From Backup.
I have read in other related posts that your iDevice is supposed to show up on the top right of the screen, next to the iTunes Store button.
This does not happen for me, unless I plug in my iDevice via USB.
I have also read that the "Remote" button is supposed to be located here, but I cannot find one.
In the iTunes "Help>iTunes Help>Search Remote>Use the Remote app to control your iTunes library>Pair Remote with an iTunes library" It states:
Tap Remote on your device’s Home screen.
Tap Add an iTunes Library.A 4-digit code appears.
Open iTunes on your computer and click the Remote button .
Type the 4-digit code in the iTunes window.iTunes pairs the library on your computer with the Remote app on your device."
Of course, I cannot find this Remote button as mentioned before. I have run out of option on what I know to do, and what suggestions I have found to try.
Any help would be greatly appreciated. Thank you.

Thank you for the reply.
ctrl B makes the top bar (File. Edit. View. Controls. Store. Help.) appear and disappear.
ctrl S makes a side bar appear on the left side of iTunes. It shows the library which has Music. Movies. TV Shows. Apps. Playlists. Ect.
When I did the steps you suggested, my iPhone did not show up in that list.
I checked my firewall settings again, and they seem to be okay. My firewall is the only thing that I am not 100% sure of. If I go to Control Pannel>System and Security>Windows Firewall>Allow an app through Windows Firewall. It shows that iTunes is allowed. I'm not sure if something else might need to be allowed as well though. I have a few Remote options that are not allowed such as, Remote Event Log Management, Remote Scheduled Tasks Management, Remote Shutdown, Remote Volume Management, and Routing and Remote Access. I'm not sure if any of these need to be allowed or not, or if they are even affiliated with iTunes.

How to - correct episode order within the Remote App

Recently I found that when i was using the Remote App to control my iTunes Library, all my TV Show episodes where in alphabetical order instead of episode number order.
after searching on how to solve this and speaking with Apple Support (who couldn't figure out why this was happening) i couldn't find the answer and noticed that many people were having this same issue and were in the same boat as me.
i managed to solve the issue and wanted to share. sorry if i have posted this in the wrong area, first time giving advise on here.
ill run through this using The Walking Dead - Season 1 as an example, but this can obviously be done with any TV Show.
Even with the correct episode numbers, iTunes displays the episode in the correct order -
but in alphabetical order within your library on the remote app -
in iTunes - highlight all episodes and get info
     2. under the Options Tab, change the Media Kind to Music Video and click OK at the bottom
     3. Then head over to where you Music Videos are stored
     4. select each of the episodes, get info
     5. under the Details Tab, you will now have more options to select
     6. scroll to the bottom of the Details Tab, and within the Album Artist section, type in "The Walking Dead"
     7. in the Disc Number section, you want to add which season of how many seasons there are. example - I have 4 seasons of The Walking Dead within my library, and as this is season 1, i will enter 1 of 4
     8. next, in the Track section, you want to add which episode of how may episodes in that season. example - this is episode 1 of 6 in the season
     9. next go into the Options Tab, and change the Media Kind back to TV Show
     10. click OK at the bottom
     11. once you have done this for each episode, head back into your TV Shows
     12. when you now get info for each of the episodes, the Album Artist, Disc Number and Track sections should be at the bottom of the Details Tab (if they were not there before)
     13. if this has been done correctly - all episodes should be correctly listed within the remote app by episode order
Hopefully this has helped somebody out there!

Gotcha - came up with a workaround... since the photos were living in the Photo Library packaged itself, and not simply in another regular folder, I right clicked on the library and said show packaged content, then search for what folders the files lived in, then copied the files out of the packaged library into a folder. Then I was able to give the Photos Library access to the new folder with the files.
With all my files now references, I enabled iCloud Photo Library and am uploading now.
Hopefully my new local Photo Library will be smart enough to optimize local images and shrink to give me more space.
Thanks.

Where is the Remote App option (to pair devices) in iTunes on Windows 8?

I know it used to be in the sidebar, and view options. Now with the sidebar removed, and it being gone from my options list, I'm at a loss of where to look. I just need to find the options page where you input the code to pair my App with my Computer.

When you click Add an iTunes Library in the Remote app on your device iTunes should detect the device like this:
Click the entry with the remote app icon and type in the paring code on the screen that appears.
tt2

HT1947 What happened to the keyboard search function on the remote app?

What happened to the keyboard search function on the remote app? Was the only thing that really made it useful.

I am having the same issue. I can see a dimmed keyboard icon on the top right of screen, but cannot access the keyboard to enter information for Apple TV 2. Is anyone else having the same issue and are there any solutions to fix the problem?

Home Sharing will not work with my Windows 8 64bit with new itunes. All of my Apple TVs will not see my library and my iphones will not function with the "Remote" App. They all did before. Only thing that has changed is new PC/itunes. Any Ideas?

Installed a new Windows PC on my home network. PC is Windows 8/64bit. with latest version of itunes 11.1.4.62 for 64bit. My itunes works, but I can not get Home Sharing to function now. None of my Apple TV's can see my computer library and prompt me to turn it on. All of my iphones, pods, pad, can not use the "Remote" app. When you prompt your phone in Remote App to "add library" and you get the code....iTunes doesnt give you the remote screen where you can enter the code. I have reloaded iTunes, reset my router, updated all devices. You can turn on "Home Sharing" on iTunes, but then it closes and doesnt seem to link my devices like it use to. Also, when the new version of iTunes is up on my PC, you can see the other devices to AirPlay to like you could before. However, I can send items from my iphone to stream to an Apple TV, I just cant link them all like I could before and control the music playing to multiple Apple TV. Growing fustrated. Any ideas, would be helpful.

Cunning1_
You are a legend!! I have spent countless hours uninstalling, reinstalling itunes, playing with firewall settings, reading articles on this problem!! I only have to un-sync my iphone 5 and then the airplay icon magically appeared!!! Maybe I have too many devices syncing via wi-fi, or maybe it is the Iphone syncing??
Whatever - one step and now I can enjoy my music through my house again!
Thank you, Thank you, Thank you

TS1741 the remote app keeps forgetting the itunes library

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