TS1813 How about assuming the customer knows very little about computers? For instance I don't know how tolocate the ipodsoftware updates folder so i'm lost right from the start.
I have no idea how to even answer the questions below such as operating system, selecting a community or categories. Is there anyone out there who can assume that there are people like me, age 68, who know little about computers and need very simple child like instructions. as to how to find various computet files all by myself, well that's a joke!
Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.
Similar Messages
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I need to do a clean restart from my external hard drive backup. I know very little about computers
i have a 2010 MBP I installed a program that put files in wrong place I want to do a clean install fro my external hard drive back up and dont know how. I know very little about computers
Hey champrider,
Thanks for the question. It sounds like you wish to revert to an earlier Time Machine backup. The following resource may assist you in doing so:
OS X Mavericks: Recover your entire system
http://support.apple.com/kb/PH14185
Thanks,
Matt M. -
i need help with the email on my mac. it says i cannot use the sever. any help would be awesome thank you
If you are trying to connect to your ISP e-mail account. The ISP will help you setup and connect to your e-mail account. So, you might want to give them a call.
Usually, when you are told that you can't use the server it means that there might be an error (either a wrong name/ address / password/ connection type/ etc.) so check your settings again...
Else you could try the following:
http://support.apple.com/kb/HT1277
http://www.switchingtomac.com/tutorials/how-to-check-your-hotmail-using-mailapp/ -
Dear All,
I'm rather new to all this so please excuse any bad forum etiquette. I have been noticing recently that I seem to be having less control over my Imac (purchased 2012). I'm assuming I have a virus and as much as it pains me to say it I think its been done by someone I know.
Please could someone have a look at these screen shots and give me your thoughts, It would be a great help as I dont really know where to start with all of this.
Many Thanks
BThat window is your backup scripts - there is no reason for you to open or amend them, and doing so might screw things up. It looks like the app is AppleScript Editor - quit that app from the dock (force quit if necessary by holding down the option key while you click the dock icon and click Quit)
That entry in Console looks like either you tried to FaceTime or call your friend, or they tried to call you. Yosemite (if that's what you have installed) conflates FaceTime with audio calls, so it could be either.
Matt -
After installing the new version of Firefox on an Windows xp computer I cannot use the internet. There is no address bar for entering a URL, there's not back up arrow, I can't get away from the Firefox add-on screne.
Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: command+Shift+F).
If the menu bar is hidden then press the F10 key or hold down the Alt key to make the menu bar appear.
Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: "View > Toolbars"
*Open the Customize window via "View > Toolbars > Customize"
*If missing items are in the toolbar palette then drag them back from the Customize window on the toolbar
*If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up
*http://kb.mozillazine.org/Toolbar_customization
*https://support.mozilla.org/kb/Back+and+forward+or+other+toolbar+items+are+missing -
I got the 1st iPad but it needs iOS on it I don't know how to go about getting it can someone help me
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.0.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update.
Cheers, Tom -
hallo, i have a problem with the intallation about after effects. I have a mac 10.6.8 and they told me I can't installete it because i don't have a system with 64 bit. how can i do? someone told me i can .. but i don't know how. thank you
You cannot. If someone else told you there is a way then they will need to show you. After Effects requires a 64-bit system and the latest release requires Mac OS X v10.8 or v10.9 minimum
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How do I get iTune to send me the answers to my security questions or how to reset them. I do have a rescue email address but don't know how to have the answers sent to it.
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
I forgot my password for iMac and don´t know how to iniciate it. I don´t have the CD to do it....
I forgot my password for iMac and don´t know how to iniciate it. I don´t have the CD to do it....Anyone could help me?
Resetting or changing a password:
For Snow Leopard or earlier: http://support.apple.com/kb/HT1274
For Lion or later: http://support.apple.com/kb/HT6022
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If it's running Mac OS X 10.6.8 or earlier, insert a Mac OS X install DVD, restart with the Option key held down, click on it, and use the Reset Password utility.
If it's running Mac OS X 10.7 or newer, restart with the Command and R keys held down, open the Terminal, and use the resetpassword command:
https://discussions.apple.com/docs/DOC-4101
If you are in the US call Apple Customer Support 1-800-767-2775, provide the Serial Number and specifications of the Mac, and for a reasonable fee, they will supply a replacement set of system discs (if available).
The discs will be for the original version of the OS that was pre-installed when the Mac was manufactured.
If you are in another country:
http://support.apple.com/kb/HE57
If you are running Lion or Mountain Lion you won’t have been given disks. Instead you use the recovery partition or internet recovery:
http://support.apple.com/kb/HT4718 -
how can i add a secure email address to my account if i don't know the answers to my security questions?
I don't know either! I NEED HELP CAUSE I PUT MONEY INTO IT and they ask for my SECURITY QUESTION ANSWERS! When I try to change my security questions, which i forgot, they askk me for the ANSWERS TO MY SECURITY QUESTIONS!!!!!!!!!! I CAN"T DO IT IF I DON"T KNOW IT!
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I was enlarging pictures on Facebook to full screen. When i went to move on. All my tool bars and my task bar have disappeared. I have tried all the suggestions on this site to no avail. I don't know how to do a system restore without my task bar, and don't want to lose my book marks. Please help, i can't grt to my important favorite sites.
Can you launch a new window (Ctrl+n for a normal window, Ctrl+Shift+p for a private window) that has the usual complement of toolbars? If a new window also is missing bars, try using the View menu > Toolbars list to restore them. If the classic menu bar is not displayed, usually tapping the Alt key or the F10 key will show it temporarily.
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How do I turn on my ipad, I just got it and I don't know how to get to the homescreen. Everytime I turn it on there is a black screen, the white charger, and the blue itunes circle. Also, are itunes free.?
You must activate the iPad within iTunes on your computer. Make sure you have the latest version of iTunes on your computer (read the minimum requirements for the iPad printed on the iPad box) and connect the iPad to your computer with the supplied cable to a 2.0 USB port - not a port on a hub- a port on your computer. iTunes should start and take you through the process.
iTunes on the iPad is a store where you purchase media - it is not the music player. The iPod app is the music player. Both apps are pre installed on the iPad. -
I keep getting the message an unknown error has occured 0x80090318. I don't know how to fix it. I even deleted itunes off my computer and reinstalled and still get the error message
This helped me.
Go to Start -- Accessories -- Command Prompt, make right click and choose run as administrator
Type this command : netsh winsock reset
then restart your computer, everything should be ok after this. Good Luck. -
can't start up my ipod 5thG and stay remining the logo of apple for too long don't know how to do????
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iPhone 4 was stolen, how do i lock it permanently using a serial number for instance so nobody can use it or access my personal information, knowing that the thief knows my personal passcode.. Please help, Thanx
You cannot lock it by the serial number. Report it to your carrier and the police. You said that the thief knows your pass code. Does that mean that the thief was a personal friend who would be close enough to you to know what your code was? If that is the case, ask your friend to return your phone.
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