TS1814 Having trouble reinstalling iTunes. help?
I was told to reinstall iTunes because during an upgrade, it said I was missing something.dll. Now I am trying to install iTunes and it says "service Apple mobile devise failed to start. Verify that you have sufficient priviliges to start system services."
I am not sure where to go to fix this. It gives me three options, abort, retry, or ignore.
Any suggestions.
Thanks
Click here and follow the instructions.
(98786)
Similar Messages
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Having trouble reinstalling iTunes on my Windows PC.
Hey JayDizzal,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
Subject: Having troubles reinstalling iTunes?
Subject: Having troubles reinstalling iTunes.
My windows 7 crashed the other evening and I am having troubles reinstalling iTunes. I have tried to delete Bonjour, Quick Time. ITunes, etc, but to no avail. When I try to install 10.5.3 for Windows I get 3 information boxes before the installation wiz shuts down. They are as follows:
“The older version of Bonjour cannot be removed”.
“The older version Apple Software Update cannot be removed”.
“The older version of Quick Time cannot be removed”.
“The installation of Quick Time did not complete successfully. ITunes requires Quick Time”.
And finally, “ITunes installer interrupted”. “Finished”.
Any hints on how to install 10.5.3?
Thanks,
Brian BecknerDownload the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up").
In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Trying to reinstall iTunes, get Apple Mobile Device failure to start-Verify sufficient privledges error. What do I need to do.
Hey CarleneS,
First, I would try the steps in here:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
If you end up having to remove and reinstall iTunes, make sure you follow all of the steps in this link:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
This section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Regards,
Delgadoh -
Having trouble reinstalling iTunes to Vista...
So I was having problems with certain components of iTunes working at first, so I completely removed iTunes (meaning deleted the folders and files, and deleted all of the other iTunes applications.) The problem is now when I attempt to reinstall it, it gets pretty far but then this little box pops up that says something along the lines of "Something went wrong with the download package. Please contact your service provider for more information." And then it will undo some of the things it said it was doing.
Then it will show me the final screen telling me that iTunes had finished installing. Here's the problem, everytime I try to open it now Windows Installer opens and it attempts to configure iTunes and then the window just stops and disappears. What's really frustrating is I tried to go into the iTunes folder and open up iTunes.exe and my computer told me I had to have administrator permission to access that folder. Despite the fact that I AM THE ADMINISTRATOR, it still told me I couldn't access it.
So I tried one last time to uninstall everything, but this time when I tried to delete the QuickTime folder it told me access was, yet again, denied and that I had to have administrator permission. And everytime I click the "continue" button it just does nothing and tells me I cannot access my QuickTime and iTunes folders. So I just went ahead and downloaded the program again, and I just had all the same problems. Windows Configure would open up and disappear as usual.
Excuse all of this explanation, but this is really frustrating for me.Hey JayDizzal,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
I have a hp laptop and im having trouble reinstalling itunes
I just got this laptop from my mother n law and i have tried so many different ways to reinstall itunes to this laptop. the original itunes was outdated and wouldnt update, so does anyone have any suggestions as to how i can reinstall it to my laptop???
Hi Victoria,
Welcome to Apple Support Communities.
Take a look at the article linked below, it will walk you through completely removing the older version of iTunes from the laptop and then reinstalling iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
-Jason -
Having difficulty reinstalling itunes Error 7 (Windows error 1114)?
Having trouble reinstalling itunes: Error 7 (windows error 1114)
Hi JamieN57,
Welcome to the Support Communities!
The article below may be able to help you with this.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
I hope this information helps ....
- Judy -
I having trouble reinstalling itunes. I have windows 7 and explorer 9. Keep getting as for as itunes installed and it will not finish installing Quick time.also, keep getting error message "could not find location %appdata%/. What does this mean?
http://www.apple.com/support/itunes/contact/
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TS3212 Has anyone had trouble reinstalling iTunes??
Anyone having trouble reinstalling Itunes? I removed it and then tried to download the latest version, but it won't complete the installation process. I get an error message saying, "it couldn't remove the previous version of Bonjour." I've tried mutiple times to reinstall it to no avail. I've turned off my pop up blockers. Any suggestions??
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Started having trouble with iTunes so I uninstalled everything and tried to reinstall but it says ' iTunes cannot run because some of its required files are missing. Please reinstall iTunes.' Well, I've uninstalled and reinstalled 5 times. Now what?
I figured it out. A week ago I had downloaded a screensaver from a website I trusted and that's when my problems started. I uninstalled it but that didn't help. So, I reinstalled it then used an uninstall softtware app that cleanns more than the control panel does. Then I used a computer cleaner to be sure everything was wiped clean. And it worked. I downloded iTunes for the 7th time in 2 days and finally it worked! And I lost nothing from my account.
Maybe this info will help others. -
Hey, I'm having trouble launching Itunes, I wanted to updated but it didn't open so I wento to this page and downloaded the latest version, and now Itunes doesen't want to launch again. Help me please and also I want to know if my music will be erased?!?! Sorry for my ignorance but i'm not good at this kind of stuff. I will aprecciate a lot if you could help me please!!!! :c
Hi cheperrumps,
Welcome to the Support Communities!
Uninstalling or reinstalling the iTunes application won't affect your music (data) -- but it's always a good idea to have a backup!
The information below will show you how to do that and to troubleshoot your issue with iTunes:
iTunes: Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/ht1751
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Cheers,
- Judy -
Having troubles running iTunes! I downloaded iTunes just fine, but when I try to open it, it tells me iTunes is in a locked disk or I dont have permissions to write to this folder. Please help! I purchased an iPod for my son and wanted to put music on it.
Hello there KRerssig,
I was looking through our resources and found an article with information regarding that error message. The article is called iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes found here: http://support.apple.com/kb/HT1866.
Here is the text but the article contains images for a visual reference:
Verify the location of your Windows XP My Music folder. The default location for this folder is
C:\Documents and Settings\username\My Documents\My Music
If you do not have this folder at the default location and have not moved it to another location, consider creating one inside your My Documents folder.
Download and install Tweak UI from the Microsoft PowerToys website athttp://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx
Note: This utility is for Windows XP only. Please review the system requirements before installing.
Once you have installed Tweak UI, open it from the Start menu.
In the column on the left, click on the plus symbol next to My Computer and select Special Folders.
In the right pane under Special Folders, choose My Music from the Folder pop-up menu.
Click the Change Location button. You may see a warning message appear with precautions for changing this setting; after reviewing the message, click Yes.
In the resulting window, browse for the My Music folder as described in step 1, and click OK.
Reinstall or open iTunes.
If these steps do not resolve the issue, the settings for the current user may be corrupted, which could cause iTunes not to install or open. You may have to install and open iTunes in a different Windows user account.
All the best,
Sterling -
I am having trouble with Itunes registering the Mp4 video that has been converted. Help!!
I am having trouble with Itunes registering the MP4 video that has been converted. Help!
What do you mean by iTunes registering the mp4?
Which iTunes, on iPad, iTunes is a Store and it won't take your .mp4.
On pc, check if it supports the mp4 (there are a number of different mp4 format) you have converted.
Can you import it to computer iTunes? -
HT1923 having trouble installing iTunes. not able get Bonjour to install. Help me!
having trouble Bonjour installing. help me
When you work through the complete uninstall/reinstall, do you get any errors when doing the uninstalls or deletions? If so, what are the error messages you're getting then?
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I am having trouble installing itunes can someone please help
I am having trouble downloading itunes please help
See the further information area of Troubleshooting issues with iTunes for Windows updates.
tt2
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