TS1814 I have changed my password and i cant access my iphone, can i restore a backup?  Everytime i connect to the PC it keeps telling me that it is awaiting a response from my iphone!

How can i unlock my phone as it will not recognise my password.   Everytime i try and connect to I tunes it tells me that it is waiting for my iphone to respond!

Hey Kaz Roe,
Thanks for the question. Are you referring to the passcode lock on your iPhone? If so, the following resource should assist you:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M.

Similar Messages

  • TS2446 i have changed my password and i cant still get on to buy things ??

    what am i doing wrong??

    So I reset my Apple ID password. Which then stopped my MobileMe account from working. Hang on - these were 2 different accounts a while ago, with different passwords!!!
    So I have logged back in to MobileMe with my AppleID, and that's working again. After a short wait I can now create Home Sharing again.
    Folks, I think we have just had our Apple IDs merged with our MobileMe accounts!! With no consultation or warning.
    My guess is that this is the most seamless way for Apple to do it, as the vast majority of people use only one email address and one password for everything. Only those of us who had the same email adress but different a different passwords for MobileMe and Apple ID will have noticed. Annoying for us few, but a clever strategy on Apple's part, becasue we have been driven to fix the issue ourselves by chaning the password, and in doing so we have realised that our mobileme account is now the same thing as our Apple ID.

  • Why can I send email from my iPad, but my iMac which is connected to the same modem keeps telling me that it can't send the message using the same server?

    I have an iPad 2, connecting via Wifi to an Actiontec Q1000 modem.  The iMac (3.06 GHz Intel Core 2 Duo, 4 GB 1067 MHz RAM, running OS 10.8.2) is also hard wired to the same modem.  Internet access is via CenturyLink.  Main email is from Shaw cable in Calgary (Phoenix is a vacation property), not through CenturyLink.
    Can receive email on the iMac, but every time I try to send, I get a pop up saying "Cannot send message using the server .......".  Further prompts me to verify the address in the email, and SMTP settings in Mail preferences, or to select a different outgoing mail server.  I've tried using a number of servers, always the same result.
    Using same settings in both devices.

    Mail is not my forte, but what I noticed was that you have Centurylink and presumably have your Mail set up with their settings? But then you mention Shaw/vacation property/etc - you can send out email only through the server that you have set up as an account using the ISP you are using. If you switch places, do you have separate accounts set up with both Centurylink and Shaw so you can switch and use whichever one you're at? A Phoenix ISP won't work with a Mail POP account unless you're in your home - Phoenix - area.
    Do you have a data plan with your iPad? That would explain why that works - it'll function sort of like a cellphone - works anywhere where there are signals.

  • I have changed my password and still can't get homesharing to work. Get the message "Homesharing could not be activated because the account or password was incorrect. It's what I have used to sign in here!

    I  have changed my password and still can't get home sharing to work. Get the message "Home sharing could not be activated because the account or password was incorrect." It's what I have used to sign in here! Any help much appreciated.

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    Folks, I think we have just had our Apple IDs merged with our MobileMe accounts!! With no consultation or warning.
    My guess is that this is the most seamless way for Apple to do it, as the vast majority of people use only one email address and one password for everything. Only those of us who had the same email adress but different a different passwords for MobileMe and Apple ID will have noticed. Annoying for us few, but a clever strategy on Apple's part, becasue we have been driven to fix the issue ourselves by chaning the password, and in doing so we have realised that our mobileme account is now the same thing as our Apple ID.

  • I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong?

    I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong? I have done this on both of my iPads and it hasn't let me go back on to iMessage on either of them.

    iCloud System Status
    Current
    iCloud: iMessage - Users Affected: Some
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    iCloud: FaceTime - Users Affected: Some
    11/18/2012 13:33 PSTUsers may be unable to place FaceTime calls. Normal service will be restored ASAP.
    http://www.apple.com/support/icloud/systemstatus/

  • Hey guys, i get the message "Your Apple ID was deaktivated" I have changed my password and the pay method too but nothing happens

    Hey guys, i get the message "Your Apple ID was deaktivated" I have changed my password and the pay method too but nothing happens

    After resetting your password have you tried logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then logging back in to see if that 'refreshes' the account on it and if it then works ?
    If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT201210 my phone was droped in water. i have changed my battery and it still doesnt turn on! it only starts up when i plug in the charger ? what is wrong

    my phone was droped in water. i have changed my battery and it still doesnt turn on! it only starts up when i plug in the charger ? what is wrong

    Sounds like the battery is dead. Take it to Apple and ask them to check it out for you.
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  • The app store keeps telling me that I have an update.  This update is for 10.8.4.  I have already installed this update.  Thoughts?

    The app store keeps telling me that I have an update.  This update is for 10.8.4.  I have already installed this update.  Thoughts?

    Read this whole message before doing anything.
    Back up all data. Quit the App Store application if it’s running. Test after each of the following steps until the problem is resolved.
    Step 1
    Triple-click the line below on this page to select it:
    /Library/Updates
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu. A Finder window should open with a folder selected. Move the contents of the selected folder to the Trash. You may be prompted for your administrator password.
    Step 2
    Do as in Step 1 with this line:
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    If there's no change, quit the App Store and restore the file you moved from your backup, overwriting the one that may have been created in its place. Otherwise, recreate your settings in the Software Update preference pane.
    Step 3
    Hold down the option key and select
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    Preferences/com.apple.SoftwareUpdate.plist
    Preferences/ByHost/com.apple.SoftwareUpdate.*.plist
    Saved Application State/com.apple.SoftwareUpdate.savedState
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    Step 4
    If you still have problems, quit the App Store again.
    Triple-click anywhere in the line below on this page to select it:
    open $TMPDIR../C
    Copy the selected text to the Clipboard (command-C).
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V). A folder should open. Inside that folder, there may be a subfolder with the name "com.apple.SoftwareUpdate". If so, delete it. You can then quit Terminal.

  • My phone is showing five bars and is connected to wifi but it keeps telling me that I cannot connect to the iTunes store???

    My new phone is showing five bars and is connected to wifi but it keeps telling me that I cannot connect to iTunes Store???

    Just because there are bars showing doesn't mean you are connected to the Internet. When you try going to the iTunes store, does the error message say anything about not connected to the Internet. If so, that's the problem. However, if you can successfully get to a web site in safari, then you do have a connection. In this case, are you sure you are using the right ID and password for the store?

  • TS1389 I down loaded two songs one right after another and the second one keeps telling me that my computer is not authorized to play it

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    That suggests the track is damaged.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
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    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
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  • HT4910 Good Day. Please help me get an icloud customer service email address. I have forgotten my password and Apple ID. My iphone needs that password i order to function. It all started after updating my software to Ios7.

    Good Day
    Can anyone help me get icloud customer service help email address? I need to contact them to help me reset my password.
    I cant use my iPhone since upgrading to Ios7
    Thank you in advance
    Moagi.(RSA)
    <E-mail Edited by Host>

    It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it. No-one is goingto email you.
    Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

  • In attempts to reconcile with the recent updates to Apple products/iTunes accounts, I have changed my password and settings on all of my Apple devices.  Still, all of them repeatedly ask me to sign in, and sign in again, to my AppleID.

    I have a Macbook (2011), an iPad 3, and an iPhone 5.  My son also has an iPhone 4, which logs in under my AppleID.  I spent my entire day off yesterday trying to reconcile the issues with our devices.  I had not used my Macbook for a couple of weeks, as I had had to replace my charger for the fifth time in three and a half years-different story for a different time (My last Macbook's supposedly inferior charger lasted the duration of my ownership of it and then some, by the way.).  Anyway, my Macbook repeatedly asked me to log in, alternately, to my iCloud and then my FaceTime. No sooner would I enter my password for iCloud than it would ask for my Facetime password; I entered the password for Facetime, and the iCloud password would be requested, so on.  The text boxes would not go away.  Other programs' windows would not open in front of them.  I searched here and other forums, having moved a FaceTime password request to the far right of my screen & minimizing my Safari window, so as to fully see my search results.  I turned my Mail off and on, no luck.  I logged out of iCloud completely, to no avail.  Finally, I changed my AppleID password.  This seemed to work...for my Macbook.  It no longer asks me for my passwords.  Now, however, I cannot even update apps on my iPad, despite the fact that I have logged out of and back into my iCloud on my iPad.  This is NOT why have staunchly defended my choice to use strictly Apple products for the last decade.  I feel like a Windows user.  I was going to upgrade to the iPhone 6 Plus when my current contract is up in a couple of months, but if this is the future of Apple....
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    Go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with your new credentials.  If all you did was modify your existing ID rather than creating and entirely new ID, you can choose Delete from My iPhone when prompted.  Your data will still be in iCloud and will download to your phone when you sign back in.

  • I have been tring to get on FaceTime, all day.  I have changed my password, and I still can not get in.  I was on it last night, and today, it says to check modem.  The internet is working and I still can not get in.

    I am  trying to use FaceTime, a lady, and it does not work.  It worked, last nite.

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    ~~~~~~~~~~~~~~~~~~~~~~~~~
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    ~~~~~~~~~~~~~~~~~~~~~~~
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    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
    ~~~~~~~~~~~~~~~~~~
    Using FaceTime http://support.apple.com/kb/ht4319http://support.apple.com/kb/ht4319
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    Troubleshooting Messages
    http://support.apple.com/kb/TS2755http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
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    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
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    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
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    How to Block Someone on FaceTime
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    My Facetime Doesn't Ring
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    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.htmlhttp://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.htmlhttp://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • When logging on to my account a receive this message "the server encountered an error processing registration. Please try again later".  This is not a new account. I have changed my password and nothing works.  What am I doing wrong.

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