TS1814 I have changed my password and i cant access my iphone, can i restore a backup? Everytime i connect to the PC it keeps telling me that it is awaiting a response from my iphone!
How can i unlock my phone as it will not recognise my password. Everytime i try and connect to I tunes it tells me that it is waiting for my iphone to respond!
Hey Kaz Roe,
Thanks for the question. Are you referring to the passcode lock on your iPhone? If so, the following resource should assist you:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M.
Similar Messages
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TS2446 i have changed my password and i cant still get on to buy things ??
what am i doing wrong??
So I reset my Apple ID password. Which then stopped my MobileMe account from working. Hang on - these were 2 different accounts a while ago, with different passwords!!!
So I have logged back in to MobileMe with my AppleID, and that's working again. After a short wait I can now create Home Sharing again.
Folks, I think we have just had our Apple IDs merged with our MobileMe accounts!! With no consultation or warning.
My guess is that this is the most seamless way for Apple to do it, as the vast majority of people use only one email address and one password for everything. Only those of us who had the same email adress but different a different passwords for MobileMe and Apple ID will have noticed. Annoying for us few, but a clever strategy on Apple's part, becasue we have been driven to fix the issue ourselves by chaning the password, and in doing so we have realised that our mobileme account is now the same thing as our Apple ID. -
I have an iPad 2, connecting via Wifi to an Actiontec Q1000 modem. The iMac (3.06 GHz Intel Core 2 Duo, 4 GB 1067 MHz RAM, running OS 10.8.2) is also hard wired to the same modem. Internet access is via CenturyLink. Main email is from Shaw cable in Calgary (Phoenix is a vacation property), not through CenturyLink.
Can receive email on the iMac, but every time I try to send, I get a pop up saying "Cannot send message using the server .......". Further prompts me to verify the address in the email, and SMTP settings in Mail preferences, or to select a different outgoing mail server. I've tried using a number of servers, always the same result.
Using same settings in both devices.Mail is not my forte, but what I noticed was that you have Centurylink and presumably have your Mail set up with their settings? But then you mention Shaw/vacation property/etc - you can send out email only through the server that you have set up as an account using the ISP you are using. If you switch places, do you have separate accounts set up with both Centurylink and Shaw so you can switch and use whichever one you're at? A Phoenix ISP won't work with a Mail POP account unless you're in your home - Phoenix - area.
Do you have a data plan with your iPad? That would explain why that works - it'll function sort of like a cellphone - works anywhere where there are signals. -
I have changed my password and still can't get home sharing to work. Get the message "Home sharing could not be activated because the account or password was incorrect." It's what I have used to sign in here! Any help much appreciated.
So I reset my Apple ID password. Which then stopped my MobileMe account from working. Hang on - these were 2 different accounts a while ago, with different passwords!!!
So I have logged back in to MobileMe with my AppleID, and that's working again. After a short wait I can now create Home Sharing again.
Folks, I think we have just had our Apple IDs merged with our MobileMe accounts!! With no consultation or warning.
My guess is that this is the most seamless way for Apple to do it, as the vast majority of people use only one email address and one password for everything. Only those of us who had the same email adress but different a different passwords for MobileMe and Apple ID will have noticed. Annoying for us few, but a clever strategy on Apple's part, becasue we have been driven to fix the issue ourselves by chaning the password, and in doing so we have realised that our mobileme account is now the same thing as our Apple ID. -
I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong? I have done this on both of my iPads and it hasn't let me go back on to iMessage on either of them.
iCloud System Status
Current
iCloud: iMessage - Users Affected: Some
11/18/2012 13:34 PSTUsers are unable to use iMessage. Normal service will be restored ASAP.
iCloud: FaceTime - Users Affected: Some
11/18/2012 13:33 PSTUsers may be unable to place FaceTime calls. Normal service will be restored ASAP.
http://www.apple.com/support/icloud/systemstatus/ -
Hey guys, i get the message "Your Apple ID was deaktivated" I have changed my password and the pay method too but nothing happens
After resetting your password have you tried logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then logging back in to see if that 'refreshes' the account on it and if it then works ?
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
my phone was droped in water. i have changed my battery and it still doesnt turn on! it only starts up when i plug in the charger ? what is wrong
Sounds like the battery is dead. Take it to Apple and ask them to check it out for you.
Allan -
The app store keeps telling me that I have an update. This update is for 10.8.4. I have already installed this update. Thoughts?
Read this whole message before doing anything.
Back up all data. Quit the App Store application if it’s running. Test after each of the following steps until the problem is resolved.
Step 1
Triple-click the line below on this page to select it:
/Library/Updates
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with a folder selected. Move the contents of the selected folder to the Trash. You may be prompted for your administrator password.
Step 2
Do as in Step 1 with this line:
/Library/Preferences/com.apple.SoftwareUpdate.plist
If there's no change, quit the App Store and restore the file you moved from your backup, overwriting the one that may have been created in its place. Otherwise, recreate your settings in the Software Update preference pane.
Step 3
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):
Caches/com.apple.SoftwareUpdate
Preferences/com.apple.SoftwareUpdate.plist
Preferences/ByHost/com.apple.SoftwareUpdate.*.plist
Saved Application State/com.apple.SoftwareUpdate.savedState
Here, "*" stand for a long string of letters, numbers, and dashes.
Step 4
If you still have problems, quit the App Store again.
Triple-click anywhere in the line below on this page to select it:
open $TMPDIR../C
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). A folder should open. Inside that folder, there may be a subfolder with the name "com.apple.SoftwareUpdate". If so, delete it. You can then quit Terminal. -
My new phone is showing five bars and is connected to wifi but it keeps telling me that I cannot connect to iTunes Store???
Just because there are bars showing doesn't mean you are connected to the Internet. When you try going to the iTunes store, does the error message say anything about not connected to the Internet. If so, that's the problem. However, if you can successfully get to a web site in safari, then you do have a connection. In this case, are you sure you are using the right ID and password for the store?
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I downloaded two songs right after each other and the second one keeps telling me that my computer is not authorized to play it (I'm the only user). When I put in the information it told me that my computer is already authorized to play the song and a second computer is too. WHY?
That suggests the track is damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
Good Day
Can anyone help me get icloud customer service help email address? I need to contact them to help me reset my password.
I cant use my iPhone since upgrading to Ios7
Thank you in advance
Moagi.(RSA)
<E-mail Edited by Host>It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it. No-one is goingto email you.
Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. -
I have a Macbook (2011), an iPad 3, and an iPhone 5. My son also has an iPhone 4, which logs in under my AppleID. I spent my entire day off yesterday trying to reconcile the issues with our devices. I had not used my Macbook for a couple of weeks, as I had had to replace my charger for the fifth time in three and a half years-different story for a different time (My last Macbook's supposedly inferior charger lasted the duration of my ownership of it and then some, by the way.). Anyway, my Macbook repeatedly asked me to log in, alternately, to my iCloud and then my FaceTime. No sooner would I enter my password for iCloud than it would ask for my Facetime password; I entered the password for Facetime, and the iCloud password would be requested, so on. The text boxes would not go away. Other programs' windows would not open in front of them. I searched here and other forums, having moved a FaceTime password request to the far right of my screen & minimizing my Safari window, so as to fully see my search results. I turned my Mail off and on, no luck. I logged out of iCloud completely, to no avail. Finally, I changed my AppleID password. This seemed to work...for my Macbook. It no longer asks me for my passwords. Now, however, I cannot even update apps on my iPad, despite the fact that I have logged out of and back into my iCloud on my iPad. This is NOT why have staunchly defended my choice to use strictly Apple products for the last decade. I feel like a Windows user. I was going to upgrade to the iPhone 6 Plus when my current contract is up in a couple of months, but if this is the future of Apple....
Anyway, if anyone has answers or a solution, I would greatly appreciate the guidance. So disappointed in Apple right now.Go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with your new credentials. If all you did was modify your existing ID rather than creating and entirely new ID, you can choose Delete from My iPhone when prompted. Your data will still be in iCloud and will download to your phone when you sign back in.
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I am trying to use FaceTime, a lady, and it does not work. It worked, last nite.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netwhttp://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-wonhttp://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading-http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asphttp://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxEhttp://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
~~~~~~~~~~~~~~~~~~
Using FaceTime http://support.apple.com/kb/ht4319http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htmhttp://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.htmlhttp://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457https://discussions.apple.com/message/19087457#19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.htmlhttp://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.htmlhttp://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/http://www.apple.com/support/systemstatus/
Cheers, Tom -
I'm having trouble logging into facetime. We do not have a new account. I've changed the password and still cannot get in. The message that pops up is "the server encountered an error processing registration. Please try again later." I want to talk to my granddaughter but can't. Can someone help me. Thanks
I had to same problem. I found forums about adding the DNS 8.8.8.8 and 8.8.4.4 in System Preferences - Networks I did that and it still didnt work. Just found another forum saying to go into System Preferences - Time and Date and check the Set time and Date automatically. And it worked for me. Hope it works for you too.
-
I have changed my password and still it won't accept it
I have been hours trying to update my flash player I've changed the password yet it still won't accept it.
Hello,
for these cases Adobe has prepared this: Adobe ID, sign in, and account help >>> How to change your password, email, or account information.
Hans-Günter
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