TS1814 i wanted to update the soft ware on my ipad and now the screen shows iTunes logo and the cable help
i have plugged the ipad into the laptop, but nothing happens and ipad doesn't response anymore
who knows what to do?
You are in Recovery Mode.
Follow step 1 to 5 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times
Similar Messages
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I was notified of an iTunes update for my iPhone; I tried to download, but am just showing the screen with the iTunes logo and a picture of a cable end. Phone has been inoperable all day.
Hey there Gina,
It sounds like you were updating your phone, and now it is unresponsive with an iTunes and usb cable on the screen. This appears to be recovery mode, and you should be able to restore the device using the following article to get that install completed:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If not, then reset the device with the following article, and then attempt the restore with the above article:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
Please your help.
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
HT201210 MY IPAD TURNED OFF AND NOW IT HAS A ITUNES LOGO ON THE SCREEN IT WONT TURN ON!
I went to update it to iOS 7.O.2 because it fixes problems so i went for it! Now my Ipad has a Itunes logo on it. I dont want to lose none of my pictures i have way to many memories on it! I am scared! When i connected it to itunes on my computor i hit restore i agreed to everything and afteer 20 minutes or so it says error! I dont know what to do? Please help me!
You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
It is asking me to restore my phone, won't that wipe out everything I have on my phone?
Yes it will but you can get rid of the screen not to worry. Go ahead and hold down the power button and the home button for 15 seconds(roughly). This will reboot your phone and when it boots up again it should be gone if your firmware isnt corrupted in someway. Hope this helps
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My Windows XP software recently had an automatic update and now when I open iTunes, I receive the message "This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes."
I have not used iTunes for several weeks so the issue may not be related to the last Windows XP automatic upgrade. I have never had problems with iTunes in the past. Is this a real message or perhaps a virus?
Before I reinstall iTunes, any thoughts?It's a real message.
Let's try a repair install of iTunes.
Restart the PC first.
If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
Can you launch your iTunes now? -
accidentally cancelled my 5.1.1 update and now my screen shows the apple logo and then it turns black and then the logo over and over again i cant turn it on fully
Check out this Apple article -> iOS: Unable to update or restore
Can you put the iPhone into recovery mode? Do you see an error number when trying to restore the iPhone? -
I disconnected my iPad unconsciously while it was updating ios 7.0.4 and it just stuck on that screen showing apple logo and a loading bar that just won't move on what to do now ????
It's not uncommon for it to not work the first time and sometimes, you have to try it a few times. Turn off your antivirus software and your firewall while you are trying to restore the iPad. Enable them again after you restore.
If that still won't work, post back with detailed information as to what exactly does happen as you go through the process. -
After my friend locked me out of my iPhone with too many wrong password attempts I restored my iPhone via recovery mode and now it is showing that picture of a cable leading towards itunes, and itunes says the sim is not supported but it is the original sim. How do I fix this?
Something went wrong with the update, this can and does happen with every version of iOS.
There is nothing wrong with the update.
Simply restore the device via iTunes on the computer.
If iTunes is stating it will take hours to update, that indicates an extremely slow Internet connection and is likely the reason the OTA update failed. -
IPod Touch shows itunes logo and USB connector on the screen??
Hi,
I was trying to update the version of the software on my iPod Touch to V3. But it threw an error and after that it is not getting recognized by itunes. It only shows itunes logo and USB connector image on the ipod screen. How do i get the ipod workng again? plz help.try the suggestions in this KB.
JGG -
I tried to update iphone 4 to the 5.1 version. After installing on computer, connected to update phone. Phone will not come back on, showing itunes logo and usb cable. Please help
Hi ..
Help here > iOS: Unable to update or restore -
tried synching iphone for the first time on new PC and got error followed by itunes logo and USB cable picture. No idea what went wrong and now phone is in this screen locked. please help!
I tried connecting to iTunes and neither the PC nor iTunes recognizes the device. I went through all the troubleshooting on the Apple website for this issue and nothing worked. I've reinstalled iTunes, the driver, everything and still can't get either the PC or iTunes to recognize the phone. I don't know what else to do :-( any help or suggestions are highly appreciated!
I would hate to have lost all my info, especially contacts and calendar items since I have no idea what was backed up prior to the phone getting locked on this screen. I've been told that my only option is to go to the phone carrier and they will reset it for me, but that means it will wipe out all the info.
I hope someone has a fix other than that one. -
, The screen shows quicktime logo and despite pressing done it is not reverting back
My Itunes app is stuck on my phone after accessing a podacast. i am unable to get out of it. The screen shows quicktime logo and despite pressing on the done button nothing happens. I can close the Itunes app, but the minute I access it get the same podcast menu.
Place the device in DFU mode then restore it.
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I hit the magnifier tool on my iPad and now it only shows a portion of the screen and I cannot get out of it. What do I do?
Which magnifier tool are you referring to? If you double-tap with 3 fingers it should disable zoom. Then you can go into Setttings>Accessibility>Zoom and turn it off.
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I went into recovery mode - and keep receiving error 4005 - tried different usb, computers, did all updates possible nothing helps, my iphone screen shows apple logo and constant waiting circle
Same here. I tried to update my iPhone 5S and iPad 4 to 7.1 but iTunes wiped out them. This thing already happened for iOS 7.0.6 update. What happened to Apple? I am really curious whether Apple is aware of this problem.
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