TS1814 Updating iPhone to Version 7.1 and received this message on my desktop: There was a problem downloading the software for the iPhone. An unknown error occurred (-23). Any suggestions?

see topic

Hello amykatrinamom,
This error message is typically indicative of a hardware issue, as described further in the following article.
Check for hardware issues
Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Allen

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