TS1888 I got Compressor from the Apple Store: how to reinstall?

I got Compressor from the Apple Store: how to reinstall?

Thanks Russ.
I've signed in and clicked on my account but I don't see any history of my orders (there should be several - FCPX, Lion, Aperture...)
Where should I click?
update: found it.
Hope it works this time - otherwise Compressor has been a complete waste of money.

Similar Messages

  • Just got back from the Apple Store...optical drive officially dead

    I just got back from the Apple Store, which confirmed what I feared all along. I received my MBP C2D over the holidays and was worried when it had trouble booting up several times. After trying to burn a few cds (some would quit, others worked fine), and a few discs that refused to read or eject I visited the boards to find out that issues with the Matshita UJ 587 were widespread. At this point my computer does not even recognize the ATA or Disc Burning hardware or the OSX disc inside. The only positive to come out of this is the customer service offered by Apple. I took the computer to the genius bar and the computer refused to boot up after the tech installed an OSX disc (hence the stuck cd inside). They are giving me a new computer since this one is brand new, but unfortunately I will have to order it from Apple Care since it is a custom job. For all of you out there with early MBP C2D optical drives that are acting up I feel your pain. Get your computer into an Apple store before the problem gets worse, these optical drives are awful.
    Macbook Pro Core 2 Duo 2.33 Ghz   Mac OS X (10.4.8)  

    Thank you. After 2 hours on the phone with Apple Care this morning they finally confirmed what the Mac Genius told me last night. The computer was shipped back this afternoon and I'll post again if there's any trouble with the new unit, I think I just got a lemon with this one...too bad. This is my first Mac so I'm really trying hard to stay positive.

  • I just got home from the Apple Store getting my iphone 4S fixed. I now have "Invalid Sim". Can someone please tell me what to do?

    I just got home from the Apple Store getting my iphone 4S fixed. I now have "Invalid Sim". Can someone please tell me what to do?

    What does it say when you look at Settings=>General=>Carrier?
    Did it work with that sim in the Apple Store?

  • WHAT I AM HEARING, LION OS CAN ONLY BE OBTAINED FROM THE APPLE STORE, HOW DO YOU OBTAIN A BOOT DISK?

    I understand  Lion OS is downloaded from the Apple store and a hard copy is not available. Then how do you create a boot disk?

    There have been several news items over the last couple of days highlighting the fact that you can create a boot disk from the downloaded files. Here's a link:
    http://eggfreckles.net/tech/burning-a-lion-boot-disc/
    Keep in mind, we should wait until Lion is released for more information.

  • Just got back from the Apple store RE: wifi problems. No fix in sight.

    I took my iPad into the Apple store this afternoon because of the wifi issues I've been having. The problem I'm having is that the connection frequently drops and I get a message that says "Incorrect Wifi Password". This has been happening a TON lately and is getting really annoying.
    The genius at the Apple store tested my iPad on their network and couldn't replicate the problem. Therefore, he concluded that the iPad is not defective. He talked a lot about router technology and basically said that every other router and network other than what's at the Apple store is old technology, that's why it doesn't work. This is an unacceptable answer. He offered no fix or remedy for the problem.
    I asked him if Apple is working on a remedy and he said they are NOT because there is NO PROBLEM.
    Judging by what I've read on here and experienced, there IS A PROBLEM APPLE!
    Since he was convinced that my device is functioning properly and also that Apple is not going to provide a fix or update to address the wifi issues, I asked about the return policy. He said I WOULD HAVE TO PAY A RESTOCKING FEE BECAUSE MY DEVICE IS NOT DEFECTIVE! <--- can you tell I'm yelling??!!
    I asked him to help me understand how a device is not defective that can't function as intended on any network other than an Apple network. He said if my iPad works in the store, it's not defective and I'd have to pay the 10% restocking fee.
    This is really really not what I expected from Apple, not at all. Since the Apple genius told me that Apple doesn't recognize that this is a problem, and that Apple is NOT working on a fix for it, I am going to return my device to Best Buy this afternoon.
    I'm really not happy about this because I really love this device, but it's just not usable if it keeps dropping connections.
    I'm having a sad Friday.

    Good heavens, I can understand why you're having a bad day - and in essence you are absolutely right, if your iPad doesn't work with your network and other devices do, then the iPad is the problem. After all, if you go to Starbucks, a hotel, airport, hotspots provided by cities or any vendors, you can't ask them to replace their routers if you can't connect. It's not your job to resolve infrastructure problems, but it is Apple's to ensure the device is compatible with the infrastructure which exists.
    However:
    This is really really not what I expected from Apple, not at all. Since the Apple genius told me that Apple doesn't recognize that this is a problem, and that Apple is NOT working on a fix for it, I am going to return my device to Best Buy this afternoon.
    I would urge you not to believe this genius speaks for Apple as an authority on the subject. Even if right at this moment, the more complaints, calls and returns they have for wifi faults, the more they will react to the problem, because they have no choice. What they generally won't do (based on past experience) is announce publicly that there is a problem, but it doesn't mean they are not collecting and reviewing data and researching potential solutions.
    So, before you return your iPad - and might face the debate on restocking fees - call Apple and discuss the problem, if necessary escalating the call to the next tier up until you get someone who can help you work through it, or arrange for a timely replacement, or a return without you having to face a penalty. Apple are typically very good in customer service, as the surveys show, but that isn't always the case in the early stages of a fault where the issues are not yet clear.
    Good luck!

  • I just got home from the Mac store where I was told I needed a new battery.  The charger cord is fluctuating betwee steady green and a light blinking green.  The problem is the icon read 31% charged.  I thought if the light was green it was a all charged.

    I just got home from the Apple store where I was told I need a new battery.  The new battery is in, The charger light is bright green the icon reads 28%, and has flashed not charging a few times.  I thought the green light meant the battery was charged?  In fact the percentage is decreaciingand now the light is a light green flicker.  Is something else wrong?

    The Apple store already told you what was wrong.

  • My 3rd iphone. 3GS I did not buy from an apple store, how do I register this serial number with my apple account? it is already sync to it and will preform every function except email to my home computer. It says apple ID disabled

    My 3rd iphone is a 3GS. I did not buy this one from the apple store, how do I register this serial number with my apple account? it is already sync'd and it and will preform every function except email to my home computer. It says apple ID disabled, also will not update my apps, same promt apple id disabled.
    anyone know where I can go to register this phone? Thanks

    https://register.apple.com

  • Hello i just came back from the apple store and they had to restore my phone and i just downloaded all my apps and music back but my photos that are on icloud i only got 80 out of 768 back. what do i do to get all of them back?

    hello i just came back from the apple store and they had to restore my phone and i just downloaded all my apps and music back but my photos that are on icloud i only got 80 out of 768 back. what do i do to get all of them back?

    If you tried to restore to your iCloud backup and your photos didn't fully restore, first go to Settings>iCloud>Storage & Backup and make sure it isn't still in the process of restoring.
    If the restore is complete and all your photos weren't restored, all you can do is try restoring the backup again.  You might try the solution posted by ezjules in this discussion: https://discussions.apple.com/message/19518589#19518589.  This involves opening the photos app after the phone restarts and you provide the passwords for your Apple IDs, then leaving it open for the remainder of the restore process.

  • I am locked out of my computer (macbook air) I just got it back from the apple store and they reset it. I put in a new password, and now it doesnt let me log in anymore. Command R doesnt work, all i hear is a sound, but nothing happens.

    I just got it back from the apple store and they reset it (becuase it kept shutting down and not turning back on).
    I put in a new password because i needed to start over from factory settings, but now it doesnt let me log in anymore. (I don't know if this is because it doesnt accpet my password, or I forgot my password in less than 5 minutes, or because when i typed in my new password, i typed it in wrong twice)
    Command R doesnt work, all i hear is a sound, but nothing happens.

    What I don't understand is why it is rejecting a password I am creating.
    Perhaps the password you are creating is too short, or has characters that are not allowed, or is not secure enough because it is a word in a dictionary.
    FileVault may have standards for what it considers an acceptable password. If the password is part of the 128-bit encryption scheme, it might have to be 16 characters, for example. (Don't know if that is true, but it's a possibility.) Check your documentation for password requirements.

  • For some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store.

    for some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store. my old iphone 4s audio jack was messed up but i just got a new one with my warranty , can anyone help me please.

    It doesn't matter what it is in your backup that's causing the problem because you can not selectively restore things from your backup. It's all or nothing.
    Set you phone up as a new device and start over.

  • HT204266 I was trying to buy an app from the apple store, it asked for confirmation , when I re-entered my credit card details, got the message that your payment method is not valid!!!! How can I fix this problem?

    I was trying to buy an app from the apple store, it asked for confirmation , when I re-entered my credit card details, got the message that your payment method is not valid!!!! How can I fix this problem?

    Is this a pre-paid card thing? Or different billing address than your iTS account?

  • I got a replacement phone from the Apple Store and it appears to be locked. I have contacted my carrier but they say I have an incorrect IMEI. What sould I do?

    I want to get my phone unlocked. It is a replacement handset that I got from the Apple Store but my carrier says that it is not listed with them.

    You'll need to go back to the Apple Store.  We're just users here and there's nothing we can do to help you.

  • HT201209 I got a gift card from the apple store and is not reading in the App Store what should I do?

    I got a gift card from the apple store and is not reading in the App Store what should I do?

    What does "not reading in the App Store " mean?

  • I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store.  It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available.  Please help.

    I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store.  It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available.  Please help.

    Welcome to the Apple Support Communities
    One thing is the memory, and another thing is the hard disk space. You are telling me that you have 200 GB of free space on the hard disk, but the App Store is telling you that you have to install 2 GB of memory or more on your Mac if you want to upgrade to OS X Mountain Lion.
    First of all, open  > About this Mac > More Info, and copy "Model Identifier" here, so we can know what Mac you have got and how much memory you can install.
    We recommend to buy the memory in OWC or Crucial (Crucial is cheaper and offers the same compatibility warranty as OWC) because you won't probably have any problem with the memory you buy there

  • Hi please help.virus iPad? I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, t

    Re: Mail virus and Trojan issues
    21-Jan-2013 14:58 (in response to Memoire)
    Hi please help.
    I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, through various applications. From google chrome app, the photon app and safari.
    I always delete cookies and cache on exit. I use photon and puffin to watch flash player videos on tv series site with links such as put locker. I heard that there is no virus for the iPad but Trojans do exist.
    Pleae help, at first this was just happening with photon app now in 3 different apps, and it is directing me always to the same **** site. I don't watch **** so it's. it from cookies or whatever and my iPad has been randomly turning off and also the videos are working really badly now. Also there is a message red alert staying untrusted site and hacker may be intercepting your device. What is going on? Please help
    Is their a new redirecting Trojan or virus for iPad 2. ? If yes how can I remove it and will it cause permanent damage to my device? How could I have got this virus and in 3 apps. I'm also,worried as I use my iPad to buy things online etc with my credit card. What shall I do?.. Do I restore my device? How do I do that as I cannot connect to iTunes as I do not have a computer, just my iPad. Any help appreciated thanks.

    AlaskanElizabeth wrote:
    Happily- perhaps the most legit tech site on the Internet- cnet:
    http://news.cnet.com/8301-1009_3-57506159-83/apples-ios-and-android-are-new-favo rite-malware-victims/
    They broke a story on sept 4, 2012 titled "apple's iOS, the new favorite malware victims"
    Despite the dramatic title of the article, the only mention of iOS in the body was this:
    Even though malware is increasing in iOS, it still remains relatively low compared with other operating systems.
    And, it provides no examples or other documentation. And, unlike you, I don't consider CNET "the most legit tech site on the internet". I find them to be generally biased in their reiviews and heavily influenced by advertisers.
    http://www.forbes.com/sites/timworstall/2012/06/26/yes-apples-machines-really-ca n-get-viruses
    The Forbes article descibes issues with the Mac OS, of which there always have been some, though certainly far fewer than there have been on the Windows platform. It goes on to speculate :
    All those iPads, iPods and iPhones? Is this going to be a juicy enough target for the virus and trojan writers to at least attempt to attack, even given the difficulty of doing so?
    Again, the Forbes article doesn't mention any current viruses, trojans or malware that exist which will affect an unjailbroken iOS device.
    http://www.huffingtonpost.com/2012/05/15/iphone-malware-kaspersky_n_1515074.html
    And, the HuffPo article quotes Grebennikov thusly:
    "Our experience tells us that in the near future, perhaps in a year or so, we will see the first malware targeting iOS," Nikolai Grebennikov, Kaspersky's chief technology officer, told Computing.
    Again, even Kaspersky doesn't say such things exist now, merely that they might.
    Speculation about what might happen in the future or articles focusing on the Mac OS or Android are not terribly relevant. So, if you do have any other citiations, preferably from a source that doesn't derive most of is revenue from the companies it reviews, that document a virus or trojan that affects an unjailbroken iOS device, I would be interested. I have not been able to find any. I thought, perhaps, as a professional, you might know of some.
    Thank you.

Maybe you are looking for