TS1967 My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of th

My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of the artists, all of the dates and all ratings data.
I had a large part of it backed up on DVD's but it does not want to recognise them either?
Any tips?

Hey briannagrace96,
Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
Try the iPod troubleshooting assistant:
If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
Restart the iPod Service
Restart the Apple Mobile Device Service
Empty your Temp directory and restart
Verify that the Apple Mobile Device USB Driver is installed
Change your iPod's drive letter
Remove and reinstall iTunes
Disable conflicting System Services and Startup Items
Update, Reconfigure, Disable, or Remove Security Software
Deleting damaged or incorrect registry keys
Take care,
David

Similar Messages

Adobe Illustrator CS2 was installed on my computer where I work. When that computer failed and the company replaced it, I tried to re-install the software on my new machine. It loaded, but I can't get an authorization number to activate it. Is there any

Can I activate Adobe Illustrator CS2 on my new computer?

Short answer: download a non-activation version of CS2 from Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Longer answer: Adobe shut down the activation server for CS2 (and earlier versions) a couple of years ago. For CS2 owners, they've made available a non-activation version of CS2 at the above link.
Download the non-activation version and use the new non-activation serial number provided there. Your existing CS2 serial number will no longer work.

TS2972 My computer crashed and the hard drive is no longer. I have purchased a new laptop but now have no access to my old itunes library. My laptop has created a new itunes account with NOTHING in it?? My Itouch has everything loaded but it wont sync

My computer crashed and the hard drive is no longer. I have purchased a new laptop but now have no access to my old itunes library. My laptop has created a new itunes account with NOTHING in it?? My Itouch has everything loaded but it wont sync with this itunes account....HELP

- Transfer iTunes purchases:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
newer copy
- Connect the iPod to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup
Note that the iPod backup that iTunes makes does not included synced media like apps and music.

I deleted some of songs by iPhone.but now it until shows all that songs.they seems partially visible not like other song totally black.actual songs are 701 shown in setting.in the music it shows 901. How can I permanently delete them???

I cannt synk them to iTunes because lots of songs are not in iTunes now. This will delete my lots of songs.
I deleted some of songs by iPhone.but now it until shows all that songs.they seems partially visible not like other song totally black.actual songs are 701 shown in setting.in the music it shows 901. How can I permanently delete them???

I called Apple and spoke with a customer service representative regarding this issue. I was given the two things to try, and if they don't work, I was told I can call back in:
1. Go to iCloud.com and look at the advanced options. Since Photos can be deleted here, the representative thought there may be an option to remove songs here as well.
2. Go into the library that has the songs that were deleted and click Update iTunes match.
I tried #1--this didn't resolve the issue, as there is no option to remove songs this way. I can't try #2 right now since I'm at work, but if anybody else with this issue can try that step it can help us get the ball rolling on it. After I try that, I'll call Apple back to discuss this further.

I have an iphone 5s and it is synced to itunes and works fine. previously I have downloaded audiobooks to my wifes 6th gen nano using this account - now I tunes does not recognize the device and also it seems that it is not being read by the computer?

I have an iphone 5s and it is synced to itunes and works fine. previously I have downloaded audiobooks to my wifes 6th gen nano using this account - now I tunes does not recognize the device and also it seems that it is not being read by the computer?

Hey Stan1958,
Thanks for the question. I understand you are experiencing issues with your iPod nano and iTunes. Based on your symptoms, you may find the following resources helpful in resolving this issue:
Windows
iPod appears in Windows but not in iTunes
iPod not recognized in 'My Computer' and in iTunes for Windows
iTunes reports that "iTunes cannot recognize this iPod at this time"
Thanks,
Matt M.

When I want to randomly play (shuffle) all my songs, it seems that the same songs are being played. I've got over 13,000 songs loaded - it seems to me that I shouldn't be getting any repeats.

When I want to randomly play (shuffle) all my songs, it seems that the same songs are being played. I've got over 13,000 songs loaded - it seems to me that I shouldn't be getting any repeats. I unrated all the songs, thinking this might affect how often a song gets picked to play. Any suggestions? Thanks!

When I want to randomly play (shuffle) all my songs, it seems that the same songs are being played. I've got over 13,000 songs loaded - it seems to me that I shouldn't be getting any repeats. I unrated all the songs, thinking this might affect how often a song gets picked to play. Any suggestions? Thanks!

I just got an iphone 4 yesterday. I got everything all set up and working great. When I woke up last this morning, my ipod has no sound and the albums covers are all mixed up. I've checked all my settings and volume control. My text sound won't work eithe

I just got an iphone 4 yesterday. I got everything all set up and working great. When I woke up last this morning, my ipod has no sound and the albums covers are all mixed up. I've checked all my settings and volume control. My text sound won't work either. However, my ringtone works just fine.

Have you taken the steps recommended in the User Guide: restart, reset, restore?

When I am open file with adobe Pro and reader the resolution in my computer failing, change the resolution from 1920x1200 to 800x600. my video card is nvidia quadro 2000. w7 & 32 bits

when I am open file with adobe Pro and reader the resolution in my computer failing, change the resolution from 1920x1200 to 800x600. my video card is nvidia quadro 2000. w7 & 32 bits

Hi fabiangs,
I'm not sure that I follow. Are you saying that when you open a PDF file in Acrobat or Reader, that the display resolution changes automatically on your system?
What version of Acrobat/Reader are you using? Do you see this same issue in other files/applications?
I look forward to hearing back from you.
Best,
Sara

HT1338 I use Outlook for my email, and about 90% of the time when I wont to attach a pdf or jpg file it failes and the email masage crashs. The only was I can get my Outlook to work is if I swich to Firefox.

I use Outlook for my email, and about 90% of the time when I want to attach a pdf or jpg file it failes and andout 50% of the time when I'm trying to send a standered text email I also failes and the email masage crashs. The only way I can get my Outlook to work is if I switch to Firefox. I would rater not have to swich all my bookmarks over to Firefox.
Has any one eals had this problem?

That's an Outlook issue. You'll probably get better responses posting on the Office for Mac forums.

I have bought itunes songs on an ipad with my daughter apple id. i would like to back them up on the same computer I sync my iphone with using my apple id but they will not transfer. Both iphone and ipad have only been synced on the computer mentione

I have bought itunes songs on an ipad with my daughter apple id. i would like to back them up on the same computer I sync my iphone with using my apple id but they will not transfer. Both iphone and ipad have only been synced on the computer mentioned since they were purchased. Is there any way to get the ipad music transferred to the computer?

And they were definitely purchased from the iTunes store, they show on the account's purchase history (Store > View Account on a computer's iTunes, or you can view the last 90 days purchases via http://reportaproblem.apple.com) ?
You could potentially log into the account on that computer's iTunes (Store > Sign Out to log out of your account, that will then change to a Store > Sign In option) and redownload them by clicking on the id towards the top right of the iTunes screen and Purchased on the popup :
But that will potentially tie that computer to that account for 90 days : Manage your associated devices in iTunes - Apple Support
Or do you have a different computer that you could redownload them on and then copy them over to that computer via a flash drive or memory card, and then add them to its iTunes via File > Add To Library ?

I cannot get Elemtnts 13.1 to download completely. I have three different case numbers from Adobe and nothing helps. I always get the "download failed" and the error code u44m1i210.

I cannot get Elements 13.1 to download completely. I have 3 different case numbers from Adobe and nothing helps. I always get the "download failed" and the error code u44m1i210. I would either like to get the product downloaded or eliminate the constant attempt which just ties up my computer.

You could try the direct download links here
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
And here is some info on that error code
Error U44M1I210 | Install updates

I downloaded digital hd copies of movies onto my parents' computer and they have a new computer now, and the movies aren't there, even though they have the same apple ID. What do I do to get them to download?

I downloaded digital hd copies of movies onto my parents' computer and they have a new computer now, and the movies aren't there, even though they have the same apple ID. What do I do to get them to download?
New computer: Dell, Windows 8.1
Processor: Intel Core i7-4770 CPU @ 3.40GHz
64-bit Operating System, x64-based processor
16 GB RAM
itunes up-to-date
Old computer: Dell, Microsoft Windows XP
Processor: Intel Pentium D CPU @ 2.80GHz
1 GB RAM
itunes not up-to-date (updating it isn't really an option)
I have these movies downloaded on the old computer from digital hd redeemed codes: Fantastic Mr. Fox, Super 98, Thor, Inception, The Hunger Games, and Star Trek Into Darkness. I bought Pirates of the Caribbean: The Curse of the Black Pearl on itunes with money, and that one isn't showing up either. When I search it on itunes to see if I can just re-download it, that isn't an option. I would have to buy it again. Home Sharing isn't what I want because the old computer will not be here forever and it is not connected to wifi.
It's kind of a lot of movies, and I want them on the new computer.

im so happy I have a iTunes Card Code absolutely free! I got it at http://linkbitty.com/freeitunes2014

I have an old ipod and want to know how to get everything off it and into my iTunes library. My old computer died and the original library was lost, so don't have any of the content saved anywhere else.

I have an old ipod (it's the very thin oblong one in purple, the one before the one that does video) and want to know how to get everything off it and into my iTunes library. My old computer died and the original library was lost, so don't have any of the content saved anywhere else. I now have an iPhone 5S and listen to music on that, so want to be able to listen to things from the old ipod too.
Can anyone help please?
Thanks very much
Jane

Apple normally does not get involved in handling lost objects like this. Since a real name is not installed it will be much more difficult.
You can try contacting Apple support at the US number, assume you are US going to BWI from the listing: http://support.apple.com/kb/HE57 and explain the situation and see if they offer any suggestions.

Hello Guys. I had problems in the Computer before and changed my HD. I saved in my all files documents in (Time Capsule). How can I put all my files, pictures documents on my new HD? Please Help. Thank You

Hello Guys.
I had problems in the Computer before and changed my HD. I saved in my all files documents in (Time Capsule). How can I put all my files, pictures documents on my new HD?
Please Help.
Thank You
Julio Skov

Hey
Thank you very much for replay.
Would you explain to me how can I do?
I don't really understand these processes.
Thak you very much
Julio

I need to uninstall downloaded version of Elements 12 on a computer, then install Elements 12 on the same computer directly from a disk. Elements 11 was previously used on same computer, and the albums and library had been moved to the first installation

I need to uninstall downloaded version of Elements 12 on a computer, then install Elements 12 on the same computer directly from a disk. Elements 11 was previously used on same computer, and the albums and library had been moved to the first installation of 12, which I am removing. How do I correctly unstall the old Elements 12, and install the new elements 12 from disk, and retain all albums and libraries from the old Elements 12?

You're welcome. It was not an answer, it was a question, and it could lead to being helpful if you explain why you think you need to uninstall.
As far as uninstalling goes, you will uninstall it like you do for any program, which depends on what kind of operating system you have. If you wish to retain albums and whatnot, maybe the following link can provide some guidance.
Photoshop Elements Help / Use Backup, Restore to move catalog | Organizer | Elements 6 or later
http://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html#ma in_Special_notes_if_you_restore_a_catalog_from_a_previous_version_of_Photoshop_Elements

TS1967 My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of th

Similar Messages

Maybe you are looking for