TS2363 I have literally done every single troubleshooting step available, and itunes wont open. Thoughts?
Seriously, every single step, I've tried. Doesn't work.
try if the suggestions in this thread work for you: http://discussions.apple.com/thread.jspa?messageID=11434988�.
JGG
Similar Messages
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I have upgraded to itunes 7.6.1 as i kept on finding more and more songs only available on newer versions and i was still on 6, anyhow since i have done this i cannot get itunes to open at all and it is driving me insane, there is no pop up with error message or anything it just wont open - any suggestions - please!!!!!!!!!
Here is an article for tropubleshooting that
http://docs.info.apple.com/article.html?artnum=302856
Try opening iTunes in a different Windows user account first, to see if it is a user profile problem or system-wide. -
I have windows 7 and itunes wont open
my problem with itunes is The file "itunes library.itl" cannot be read because it was created by a newer verison of itunes...can someone help me resulve this issue
Lets see whether this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working? -
It's simple... I want the Illustrator pen tool to ALWAYS make corner annchor points and NEVER smooth. Right now I have to convert every single one of them, or I have to do a work around every time I draw a line and make one of the handles disappear. Is there some simple setting out there that will just "make it so?"@
The video I am watching this guy is just dragging every line to make curves. And every anchor point is a corner. He is not switching back and forth between the pen and the anchor points tool, and he is not using the convert points tool. He draws a curved line and starts another straight line only to curve it with a click and a drag. It is super efficient, and I could save a world of time if I could figure out what he is doing.
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i can't use indesign since upgrade, it keeps asking me to upgrade java which I have done and still wont open please help me i have a deadline
DL the SE 6 JRE from http://support.apple.com/kb/DL1572.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.1), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2 -
I have recently done the update to my iphone and then tried to backup my iphone to itunes and an error meesage has occured and now my phone isn't responding to anything and is stating that it needs to be restored back to manufacturers settings, Can anyone help?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
I cannot sync my iPad or iPhone to iTunes on my Windows 8 PC, even though I have been doing this successfully for years. I have been through all the troubleshooting steps I can find in iTunes, to no avail. Help please?
I seem to be having the same problem on my Windows 8 laptop... I am able to update my iPod Nano through iTunes but my iPhone is not recognized as a device in iTunes. Have been able to update my iPad until recently. Is this a bug fix that Apple can help with? I'd rather not uninstall all my Apple programs if I can avoid it...
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i have nothing on this macbook air just iPhoto and iTunes and the error startup dic full message keeps coming up and the storage is full of other i don't know what to do.how do i delete all of this?
First, empty the Trash if you haven't already done so. Then reboot. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of your data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
To locate large files, you can use Spotlight as described here. That method may not find large folders that contain a lot of small files.
You can also use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Proceed further only if the problem hasn't been solved.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
Install ODS in the Applications folder as usual.
Triple-click the line of text below to select it, then copy the selected text to the Clipboard (command-C):sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means.
When you're done with ODS, quit it and also quit Terminal. -
Itunes wont open i have tried literally EVERYTHING
i unpgraded to 6.04 and it wouldnt open, so i tried downloading 6.03 again, then i tried using the ipod cd and it wont open... Ive read all the posts i have downloaded ewido, and deleted the sc file, i have removed and reinstalled at least 10 times, nothing will work. HELPPP
oh yea quicktime will work but itunes wonthi simon!
I get the standard windows error message, asing me to forward the error report to them.
is that an "itunes has encountered an error ..." message?
if you're getting that when you try to launch itunes, then the first thing we should check on is a broken QuickTime. try to open your QT. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.0.4 reinstall.
download and save to your hard drive a copy of the standalone QT 7.0.4 installer. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
love, b -
My itunes wont open, i have tried everything!!
HELP.................I have tried everything and my stupid itunes wont open..........apple need to get their crap together it has been working fine for years and today NOTHING GRRRRRRRRRRRRRRRRRRR!!!!!
Refer to following article to remove SC file(s):
Win 7/Vista http://support.apple.com/kb/TS2363
WinXP http://support.apple.com/kb/TS1776
Then proceed to repair your Quicktime:
Win7/Vista - START / CONTROL PANEL / PROGRAMS N FEATURES / hightlight QUICKTIME and click REPAIR.
WinXP - START / CONTROL PANEL / ADD n REMOVE PROGRAMS N FEATURES / hightlight QUICKTIME and click CHANGE then REPAIR. -
Mac mini (Late 2012)
Model Name: Mac mini
Model Identifier: Macmini6,2
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MM61.0106.B03 OS X 10.10.1 SAFARI 8.0.2
SAFARI QUIT ON ME AND IT WONT OPEN AGAIN ! PLEASE HELP ! THIS THE REPORT :
Process: Safari [979]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [979]
User ID: 501
Date/Time: 2014-12-17 17:14:12.046 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 99C48021-4193-9E36-5941-5AD0D2E71DAC
Sleep/Wake UUID: B45DA696-4675-4118-AFB7-CEA09EF8E022
Time Awake Since Boot: 5400 seconds
Time Since Wake: 790 seconds
Crashed Thread: 21
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 000000010172b000-000000010172c000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
com.betafish.adblockforsafari-UAMUU4S2D9 (102.15 - 2.15) AdBlock
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff970e0ae0 CFStringGetCharacterAtIndex + 0
1 com.apple.CoreFoundation 0x00007fff97255d1a +[CFPrefsSearchListSource withSearchListForIdentifier:container:perform:] + 106
2 com.apple.CoreFoundation 0x00007fff97288397 _CFPreferencesCopyAppValueWithContainer + 183
3 com.apple.Foundation 0x00007fff90ee8d8d -[NSUserDefaults(NSUserDefaults) objectForKey:] + 34
4 com.apple.AppKit 0x00007fff99a742c7 -[NSDynamicSystemColor recacheColor] + 93
5 com.apple.AppKit 0x00007fff99a74160 -[NSDynamicSystemColor initWithSelector:] + 89
6 com.apple.AppKit 0x00007fff99aa9b36 +[NSColor selectedControlColor] + 80
7 com.apple.AppKit 0x00007fff99aa98ef +[NSDynamicSystemColor alternateSelectedControlColor] + 39
8 com.apple.AppKit 0x00007fff99a7432f -[NSDynamicSystemColor recacheColor] + 197
9 com.apple.AppKit 0x00007fff99a74160 -[NSDynamicSystemColor initWithSelector:] + 89
10 com.apple.AppKit 0x00007fff99aa9819 +[NSColor alternateSelectedControlColor] + 80
11 com.apple.AppKit 0x00007fff99a835f1 +[NSColor colorWithCatalogName:colorName:] + 142
12 com.apple.AppKit 0x00007fff99a82fc0 +[NSCatalogColor newWithCoder:zone:] + 275
13 com.apple.AppKit 0x00007fff99a82e71 -[NSColor initWithCoder:] + 437
14 com.apple.Foundation 0x00007fff90f2790c _decodeObject_old + 331
15 com.apple.Foundation 0x00007fff90f274c1 _decodeValueOfObjCType + 1567
16 com.apple.Foundation 0x00007fff90f26b96 -[NSUnarchiver decodeValuesOfObjCTypes:] + 214
17 com.apple.AppKit 0x00007fff99acec53 -[NSColorList _decodeWithoutNameWithCoder:newStyle:] + 401
18 com.apple.AppKit 0x00007fff99acea55 -[NSColorList _parseArchivedList:] + 162
19 com.apple.AppKit 0x00007fff99ace7fd -[NSColorList _loadColors] + 419
20 com.apple.AppKit 0x00007fff99ace614 -[NSColorList colorWithKey:] + 33
21 com.apple.AppKit 0x00007fff99aa9e8d -[NSCatalogColor colorUsingColorSpaceName:device:] + 280
22 com.apple.AppKit 0x00007fff99aa9d51 -[NSDynamicSystemColor colorUsingColorSpaceName:device:] + 160
23 com.apple.AppKit 0x00007fff99acd375 -[NSTextFieldCell _textAttributes] + 380
24 com.apple.AppKit 0x00007fff99a7b5e5 -[NSCell _unformattedAttributedStringValue:] + 278
25 com.apple.AppKit 0x00007fff9a0f93e8 -[NSThemeFrame _updateTitleTextField] + 326
26 com.apple.AppKit 0x00007fff99a62c40 -[NSThemeFrame _tileTitlebarAndRedisplay:] + 1214
27 com.apple.AppKit 0x00007fff99a5954d -[NSThemeFrame _updateButtons] + 2735
28 com.apple.AppKit 0x00007fff9a0fb5a7 -[NSThemeFrame _moveTitlebarViewsToView:] + 724
29 com.apple.AppKit 0x00007fff9a0fcfc9 __49-[NSThemeFrame _floatTitlebarAndToolbarFromInit:]_block_invoke + 836
30 com.apple.AppKit 0x00007fff99ae6339 +[NSAnimationContext runAnimationGroup:completionHandler:] + 82
31 com.apple.AppKit 0x00007fff9a0fcc41 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104
32 com.apple.AppKit 0x00007fff99a5774e -[NSThemeFrame initWithFrame:styleMask:owner:] + 243
33 com.apple.AppKit 0x00007fff99a55c96 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614
34 com.apple.AppKit 0x00007fff99a553fc -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477
35 com.apple.AppKit 0x00007fff99c8c40e -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51
36 com.apple.AppKit 0x00007fff99a54e2a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
37 com.apple.AppKit 0x00007fff99c8c3c1 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78
38 com.apple.AppKit 0x00007fff99a52745 -[NSWindowTemplate nibInstantiate] + 567
39 com.apple.AppKit 0x00007fff99a2773b -[NSIBObjectData instantiateObject:] + 309
40 com.apple.AppKit 0x00007fff99f09d01 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452
41 com.apple.AppKit 0x00007fff99a1bf05 loadNib + 384
42 com.apple.AppKit 0x00007fff99f89f80 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313
43 com.apple.AppKit 0x00007fff99f8a67d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150
44 com.apple.AppKit 0x00007fff99d2c3af _NXLoadNib + 196
45 com.apple.AppKit 0x00007fff99d2bd8f -[NSAlert init] + 95
46 com.apple.AppKit 0x00007fff99d6b9f3 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131
47 com.apple.AppKit 0x00007fff99a3d64d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021
48 com.apple.AppKit 0x00007fff99a3d20e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
49 com.apple.AppKit 0x00007fff99a3d1ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
50 com.apple.AppKit 0x00007fff99a3ce9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
51 com.apple.AppKit 0x00007fff99a3cc69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
52 com.apple.AppKit 0x00007fff99a3c6b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
53 com.apple.Foundation 0x00007fff90efd458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
54 com.apple.Foundation 0x00007fff90efd2c9 _NSAppleEventManagerGenericHandler + 102
55 com.apple.AE 0x00007fff92fda99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
56 com.apple.AE 0x00007fff92fda719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
57 com.apple.AE 0x00007fff92fda623 aeProcessAppleEvent + 295
58 com.apple.HIToolbox 0x00007fff9c03337e AEProcessAppleEvent + 56
59 com.apple.AppKit 0x00007fff99a38d76 _DPSNextEvent + 2665
60 com.apple.AppKit 0x00007fff99a37e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
61 com.apple.Safari.framework 0x00000001017aaad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
62 com.apple.AppKit 0x00007fff99a2be23 -[NSApplication run] + 594
63 com.apple.AppKit 0x00007fff99a172d4 NSApplicationMain + 1832
64 libdyld.dylib 0x00007fff90a5e5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff92a6722e kevent64 + 10
1 libdispatch.dylib 0x00007fff9ab14a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010335e88b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x000000010335b9d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 9:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff92a6152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92a6069f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff9ab62d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff9ab62c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 10:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff92a6152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92a6069f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff9713fb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff9713efdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff9713e838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff914b0d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff90f43b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 11:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff92a663f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff92a66946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff98a4c4a1 start_wqthread + 13
Thread 14:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bd2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::m utex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2 com.apple.JavaScriptCore 0x00000001027363fa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3 com.apple.JavaScriptCore 0x0000000102525244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 17:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 18:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 19:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 20:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff92a66132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff9b06bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x000000010252586b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001025256c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010251aa9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff98a4e2fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff98a4e279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff98a4c4b1 thread_start + 13
Thread 21 Crashed:
0 libsystem_pthread.dylib 0x00007fff98a4c695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff9bfafb78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff9bfa8620 fprintf + 186
3 ??? 0x0000000109fab5dc 0 + 4462392796
Thread 21 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7f4361d8 rcx: 0x00007fff7f4361f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7f4361f0 rsi: 0x00007fff98a4cb14 rbp: 0x0000000109fa7e30 rsp: 0x0000000109fa7db0
r8: 0x0000000109faf000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff7f4356b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff98a4c695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 6
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x102510000 - 0x102a23ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x102b8c000 - 0x102e40fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x103118000 - 0x103118fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x103123000 - 0x10325fffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x103357000 - 0x1042fcff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x104f00000 - 0x104f00fff com.apple.WebInspectorUI (10600 - 10600.2.1) <284BA94F-BD22-3E25-921A-6EE265AF2F0C> /System/Library/StagedFrameworks/Safari/WebInspectorUI.framework/Versions/A/Web InspectorUI
0x108519000 - 0x108532ff7 com.apple.WebInspector (10600 - 10600.2.1) <3586BC26-3AD6-3ED6-B50B-945DDBA82999> /System/Library/StagedFrameworks/Safari/WebInspector.framework/Versions/A/WebIn spector
0x10954a000 - 0x109662fff com.apple.mobiledevice (757.1.5.0.2 - 757.1.5.0.2) <364C6894-934B-3844-A77F-7DFEC21F8AEE> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x1096de000 - 0x109713ff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
0x109f70000 - 0x109f70ff5 +cl_kernels (???) <711E73BC-9AFF-4D91-B23E-13F3675EEDBE> cl_kernels
0x109f74000 - 0x109f74fef +cl_kernels (???) <948888F2-B6C7-4453-95AD-E87596A2AE53> cl_kernels
0x10aa66000 - 0x10ab4cfef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff62bfe000 - 0x7fff62c34837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
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0x7fff8d806000 - 0x7fff8d853fff com.apple.ImageCaptureCore (6.0 - 6.0) <93B4D878-A86B-3615-8426-92E4C79F8482> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff8db5f000 - 0x7fff8dbf0fff com.apple.cloudkit.CloudKit (259.2.3 - 259.2.3) <6F955140-D522-32B3-B34B-BD94C5D94E7A> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
0x7fff8dc22000 - 0x7fff8dc2dfff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff8dd90000 - 0x7fff8ddb8fff libxpc.dylib (559.1.22) <9437C02E-A07B-38C8-91CB-299FAA63083D> /usr/lib/system/libxpc.dylib
0x7fff8ddb9000 - 0x7fff8dedbff7 com.apple.LaunchServices (644.12 - 644.12) <D7710B20-0561-33BB-A3C8-463691D36E02> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff8dedc000 - 0x7fff8deedff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
0x7fff8df02000 - 0x7fff8df1cff7 com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8df1d000 - 0x7fff8df4afff com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8df4b000 - 0x7fff8dfccff3 com.apple.CoreUtils (1.0 - 101.1) <45E5E51B-947E-3F2D-BD9C-480E72555C23> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x7fff8dfcd000 - 0x7fff8dff6ffb libxslt.1.dylib (13) <AED1143F-B848-3E73-81ED-71356F25F084> /usr/lib/libxslt.1.dylib
0x7fff8e039000 - 0x7fff8e043fff com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences
0x7fff8e044000 - 0x7fff8e04ffdb com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff8e050000 - 0x7fff8e07dfff com.apple.Accounts (113 - 113) <3145FCC2-D297-3DD1-B74B-9E7DBB0EE33C> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff8e07e000 - 0x7fff8e0b6fff com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8e0b7000 - 0x7fff8e0bffff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff8e0c0000 - 0x7fff8e0c0fff com.apple.Cocoa (6.8 - 21) <EAC0EA1E-3C62-3B28-A941-5D8B1E085FF8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8e0c2000 - 0x7fff8e157ff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8e158000 - 0x7fff8e1bfff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff8e1c0000 - 0x7fff8e1e5ff7 libPng.dylib (1231) <2D5AC0EE-4056-3F76-97E7-BBD415F072B5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8e1e6000 - 0x7fff8e1eafff com.apple.CommonPanels (1.2.6 - 96) <F9ECC8AF-D9CA-3350-AFB4-5113A9B789A5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8e1eb000 - 0x7fff8e1f0fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8e1f1000 - 0x7fff8e1f7ff7 com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff8e1f8000 - 0x7fff8e223fff com.apple.DictionaryServices (1.2 - 229) <6789EC43-CADA-394D-8FE8-FC3A2DD136B9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff8e224000 - 0x7fff8e240ff7 libsystem_malloc.dylib (53.1.1) <19BCC257-5717-3502-A71F-95D65AFA861B> /usr/lib/system/libsystem_malloc.dylib
0x7fff8e271000 - 0x7fff8e273fff com.apple.loginsupport (1.0 - 1) <35A2A071-606C-39A5-8C11-E4CAF98D934C> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x7fff8e274000 - 0x7fff8e276fff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging
0x7fff8e279000 - 0x7fff8e27ffff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff8e36e000 - 0x7fff8e39afff com.apple.framework.SystemAdministration (1.0 - 1.0) <F2A164C7-4813-3F27-ABF7-810A5F4FA51D> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x7fff8e3c9000 - 0x7fff8e4fbff7 com.apple.MediaControlSender (2.0 - 215.10) <8ECF208C-587A-325F-9866-09890D58F1B1> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x7fff8e4fc000 - 0x7fff8e7a8fff com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff8e7a9000 - 0x7fff8e7f3fff com.apple.DiskManagement (7.0 - 847) <A57A181E-7C50-38F6-BE0A-4F437BB8C45F> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x7fff8e7f4000 - 0x7fff8e938ff7 com.apple.QTKit (7.7.3 - 2890) <6F6CD79F-CFBB-3FE4-82C6-47991346FB17> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff8e939000 - 0x7fff8e93bfff libsystem_configuration.dylib (699.1.5) <9FBA1CE4-97D0-347E-A443-93ED94512E92> /usr/lib/system/libsystem_configuration.dylib
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0x7fff8eb78000 - 0x7fff8eb94ff7 com.apple.pluginkit.framework (1.0 - 1) <566FECEA-620F-3E70-8B87-C69A4486811F> /System/Library/PrivateFrameworks/PlugInKit.framework/Versions/A/PlugInKit
0x7fff8eb95000 - 0x7fff8eb95fff com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
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0x7fff8ee4c000 - 0x7fff8f223fe7 com.apple.CoreAUC (211.0.0 - 211.0.0) <C8B2470F-3994-37B8-BE10-6F78667604AC> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff8f224000 - 0x7fff8f227ff7 com.apple.AppleSystemInfo (3.0 - 3.0) <E54DA0B2-3515-3B1C-A4BD-54A0B02B5612> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff8f293000 - 0x7fff8f3d0fff com.apple.ImageIO.framework (3.3.0 - 1038) <611BDFBA-4BAA-36A8-B7E0-3830F3375E53> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff8f3d1000 - 0x7fff8f3e6ff7 com.apple.AppContainer (4.0 - 238) <9481F305-359A-33E6-93F1-89A25FA14E00> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
0x7fff8f489000 - 0x7fff8f4fdfff com.apple.ShareKit (1.0 - 323) <9FC7280E-DB42-37F0-AE57-29E28C9B4E16> /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/ShareKit
0x7fff90383000 - 0x7fff90396ff7 com.apple.CoreBluetooth (1.0 - 1) <FA9B43B3-E183-3040-AE25-66EF9870CF35> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
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0x7fff90458000 - 0x7fff90517fff com.apple.backup.framework (1.6.1 - 1.6.1) <A7BBE57D-D5E7-39DD-812C-31190159F679> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff90518000 - 0x7fff90549fff libtidy.A.dylib (15.15) <37FC944D-271A-386A-9ADD-FA33AD48F96D> /usr/lib/libtidy.A.dylib
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0x7fff908d6000 - 0x7fff90953fff com.apple.CoreServices.OSServices (640.3 - 640.3) <28445162-08E9-3E24-84E4-617CE5FE1367> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
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0x7fff909d1000 - 0x7fff90a53fff com.apple.PerformanceAnalysis (1.0 - 1) <2FC0F303-B672-3E64-A978-AB78EAD98395> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
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0x7fff90a5b000 - 0x7fff90a5eff7 libdyld.dylib (353.2.1) <19FAF435-C165-3374-9DEF-D7BBA7D61DB6> /usr/lib/system/libdyld.dylib
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0x7fff90db5000 - 0x7fff90dbcfff com.apple.network.statistics.framework (1.2 - 1) <61B311D1-7F15-35B3-80D4-99B8BE90ACD9> /System/Library/PrivateFrameworks/NetworkStatistics.framework/Versions/A/Networ kStatistics
0x7fff90dec000 - 0x7fff90e5dff7 com.apple.framework.IOKit (2.0.2 - 1050.1.21) <ED3B0B22-AACC-303B-BFC8-20ECD1AF6BA2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff90e5e000 - 0x7fff90e65fff com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff90e66000 - 0x7fff90e67ff7 com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff90edb000 - 0x7fff91209ff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff9120a000 - 0x7fff91219fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff91234000 - 0x7fff91235ffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
0x7fff91236000 - 0x7fff91257fff com.apple.framework.Apple80211 (10.0.1 - 1001.57.4) <E449B57F-1AC3-3DF1-8A13-4390FB3A05A4> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff91258000 - 0x7fff91258fff com.apple.Accelerate (1.10 - Accelerate 1.10) <227E2491-1DDB-336F-BF83-773CECEC66F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff91259000 - 0x7fff912faff7 com.apple.Bluetooth (4.3.1 - 4.3.1f2) <EDC78AEE-28E7-324C-9947-41A0814A8154> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff912fb000 - 0x7fff91300ffb libheimdal-asn1.dylib (398.1.2) <F9463B34-AAF5-3488-AD0C-85937C81FC5E> /usr/lib/libheimdal-asn1.dylib
0x7fff91310000 - 0x7fff91313fff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff91314000 - 0x7fff9132bfff com.apple.login (3.0 - 3.0) <95726FE9-E732-3A3C-A7A1-2566678967D3> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff9132c000 - 0x7fff91337ff7 com.apple.CommerceCore (1.0 - 376.0.5) <57E5C067-52F6-3854-86C0-D878EDA24B55> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff91338000 - 0x7fff91368ffb com.apple.GSS (4.0 - 2.0) <D033E7F1-2D34-339F-A814-C67E009DE5A9> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff91369000 - 0x7fff913a9ff7 libGLImage.dylib (11.0.7) <7CBCEB4B-D22F-3116-8B28-D1C22D28C69D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff913aa000 - 0x7fff913aefff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib
0x7fff913af000 - 0x7fff913d2ff7 com.apple.framework.familycontrols (4.1 - 410) <41499068-0AB2-38CB-BE6A-F0DD0F06AB52> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff913d3000 - 0x7fff913dcff3 com.apple.CommonAuth (4.0 - 2.0) <F4C266BE-2E0E-36B4-9DE7-C6B4BF410FD7> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff913dd000 - 0x7fff913f3ff7 libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib
0x7fff913f4000 - 0x7fff9140fff7 libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
0x7fff91410000 - 0x7fff91613ff3 com.apple.CFNetwork (720.1.1 - 720.1.1) <A82E71B3-2CDB-3840-A476-F2304D896E03> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff9172d000 - 0x7fff91735ff7 com.apple.AppleSRP (5.0 - 1) <01EC5144-D09A-3D6A-AE35-F6D48585F154> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x7fff91740000 - 0x7fff91793ffb libAVFAudio.dylib (118.3) <CC124063-34DF-39E3-921A-2BA3EA8D6F38> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
0x7fff91794000 - 0x7fff917bcffb libRIP.A.dylib (772) <9262437A-710A-397D-8E34-1CBFEA1FC5E1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x7fff917d2000 - 0x7fff9193dff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff919a4000 - 0x7fff919a6fff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x7fff91acf000 - 0x7fff91ad0fff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
0x7fff91ad1000 - 0x7fff91b01ff3 com.apple.CoreAVCHD (5.7.5 - 5750.4.1) <3E51287C-E97D-3886-BE88-8F6872400876> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff91b02000 - 0x7fff91b76fff com.apple.ApplicationServices.ATS (360 - 375) <62828B40-231D-3F81-8067-1903143DCB6B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff91b77000 - 0x7fff920a0ff7 com.apple.QuartzComposer (5.1 - 325) <2007FD9E-A5CF-361E-A7DD-ACAF976860AD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff920a1000 - 0x7fff920a3ff7 libquarantine.dylib (76) <DC041627-2D92-361C-BABF-A869A5C72293> /usr/lib/system/libquarantine.dylib
0x7fff920a4000 - 0x7fff928fbff3 com.apple.CoreGraphics (1.600.0 - 772) <6364CBE3-3635-3A53-B448-9D19EF9FEA96> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff929b9000 - 0x7fff92a4dfff com.apple.ink.framework (10.9 - 213) <8E029630-1530-3734-A446-13353F0E7AC5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff92a50000 - 0x7fff92a6dfff libsystem_kernel.dylib (2782.1.97) <93E0E0A9-75B6-3904-BB4E-4BC7C05F4B6B> /usr/lib/system/libsystem_kernel.dylib
0x7fff92a6e000 - 0x7fff92ab4ff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
0x7fff92ab5000 - 0x7fff92ae5fff libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib
0x7fff92e1c000 - 0x7fff92e1cfff com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff92e1d000 - 0x7fff92e22ff7 com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff92e23000 - 0x7fff92e65fff com.apple.sociald.Social (87 - 87) <A32F7CCA-6D52-3F4E-8779-548E07A84738> /System/Library/Frameworks/Social.framework/Versions/A/Social
0x7fff92eb5000 - 0x7fff92f04ff7 com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff92f05000 - 0x7fff92f52ff3 com.apple.CoreMediaIO (601.0 - 4749) <DDB756B3-A281-3791-9744-1F52CF8E5EDB> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff92f53000 - 0x7fff92f5afff libCGCMS.A.dylib (772) <E64DC779-A6CF-3B1F-8E57-C09C0B10670F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x7fff92f8e000 - 0x7fff92f96fff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
0x7fff92f97000 - 0x7fff92fbdff7 com.apple.ChunkingLibrary (2.1 - 163.1) <3514F2A4-38BD-3849-9286-B3B991057742> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff92fbe000 - 0x7fff92fccfff com.apple.AddressBook.ContactsFoundation (9.0 - 1499) <1F879F4E-369A-38F7-A768-8B9009617479> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
0x7fff92fcd000 - 0x7fff9302cff3 com.apple.AE (681 - 681) <7F544183-A515-31A8-B45F-89A167F56216> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff9302d000 - 0x7fff93031fff libpam.2.dylib (20) <E805398D-9A92-31F8-8005-8DC188BD8B6E> /usr/lib/libpam.2.dylib
0x7fff930cb000 - 0x7fff930dcff7 libsystem_coretls.dylib (35.1.2) <EBBF7EF6-80D8-3F8F-825C-B412BD6D22C0> /usr/lib/system/libsystem_coretls.dylib
0x7fff930dd000 - 0x7fff93155ff7 com.apple.SystemConfiguration (1.14 - 1.14) <C269BCFD-ACAB-3331-BC7C-0430F0E84817> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff93156000 - 0x7fff9319cffb libFontRegistry.dylib (134) <01B8034A-45FD-3360-A347-A1896F591363> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff931f8000 - 0x7fff931fcfff libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib
0x7fff93203000 - 0x7fff932a2df7 com.apple.AppleJPEG (1.0 - 1) <9BB3D7DF-630A-3E1C-A124-12D6C4D0DE70> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x7fff932a3000 - 0x7fff932a4fff libsystem_secinit.dylib (18) <581DAD0F-6B63-3A48-B63B-917AF799ABAA> /usr/lib/system/libsystem_secinit.dylib
0x7fff932c7000 - 0x7fff932cbfff libCoreVMClient.dylib (79) <FC4E08E3-749E-32FF-B5E9-211F29864831> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff932cc000 - 0x7fff932defff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
0x7fff932ea000 - 0x7fff932ecfff libCVMSPluginSupport.dylib (11.0.7) <29D775BB-A11D-3140-A478-2A0DA1A87420> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff932ed000 - 0x7fff933e1ff7 libFontParser.dylib (134) <506126F8-FDCE-3DE1-9DCA-E07FE658B597> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff933e6000 - 0x7fff934feffb com.apple.CoreText (352.0 - 454.1) <AB07DF12-BB1F-3275-A8A3-45F14BF872BF> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff934ff000 - 0x7fff935f2ff7 libJP2.dylib (1231) <58849E48-9CD2-38A1-9D48-FCE630F473EB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff935f3000 - 0x7fff9360cfff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff9360d000 - 0x7fff93656ff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff93871000 - 0x7fff938cbff7 com.apple.LanguageModeling (1.0 - 1) <ACA93FE0-A0E3-333E-AE3C-8EB7DE5F362F> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/Languag eModeling
0x7fff938cc000 - 0x7fff938d4ffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
0x7fff938d5000 - 0x7fff938ddffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents
0x7fff938de000 - 0x7fff93952ff3 com.apple.securityfoundation (6.0 - 55126) <E7FB7A4E-CB0B-37BA-ADD5-373B2A20A783> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff93982000 - 0x7fff9399dff7 com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff939ab000 - 0x7fff939e6fff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff939e7000 - 0x7fff939e9ffb libCGXType.A.dylib (772) <7CB71BC6-D8EC-37BC-8243-41BAB086FAAA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x7fff939ea000 - 0x7fff93b2cfff libsqlite3.dylib (168) <7B580EB9-9260-35FE-AE2F-276A2C242BAB> /usr/lib/libsqlite3.dylib
0x7fff93b2d000 - 0x7fff93b30ff7 com.apple.Mangrove (1.0 - 1) <2AF1CAE9-8BF9-33C4-9C1B-123DBAF1522B> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff93b33000 - 0x7fff93b44fff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff93b45000 - 0x7fff93b65fff com.apple.IconServices (47.1 - 47.1) <E83DFE3B-6541-3736-96BB-26DC5D0100F1> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff93b73000 - 0x7fff93b7fff7 com.apple.OpenDirectory (10.10 - 187) <1D0066FC-1DEB-381B-B15C-4C009E0DF850> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff93b80000 - 0x7fff93c28ff7 com.apple.PackageKit (3.0 - 434) <B6C2831E-914D-3E5F-B0E9-A7079489A6FD> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff93d81000 - 0x7fff93da4fff com.apple.Sharing (328.3 - 328.3) <FDEE49AD-8804-3760-9C14-8D1D10BBEA37> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff93da5000 - 0x7fff93daaff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff93dab000 - 0x7fff93df7fff com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff93dfb000 - 0x7fff93dfbfff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <A48738CA-5B6F-3D14-97E9-2BFDFC3DCC06> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff93dfc000 - 0x7fff93e0afff libIASAuthReboot.dylib (920) <B165E345-197F-3DC7-A52B-64C34FD95D0A> /usr/lib/libIASAuthReboot.dylib
0x7fff93e0b000 - 0x7fff93e0dfff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff93e0e000 - 0x7fff93e18ff7 com.apple.CrashReporterSupport (10.10 - 629) <EC97EA5E-3190-3717-A4A9-2F35A447E7A6> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff93e19000 - 0x7fff94081ffb com.apple.security (7.0 - 57031.1.35) <96141D1F-614E-32C4-8AC2-F47481F23F43> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff94088000 - 0x7fff94574fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff94575000 - 0x7fff9458fff7 com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff94590000 - 0x7fff94682fff libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib
0x7fff94683000 - 0x7fff94707ff7 com.apple.ViewBridge (99.1 - 99.1) <B36779D4-BEAF-36DD-83AF-E67F639BFF36> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff956c5000 - 0x7fff95994ff3 com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff95995000 - 0x7fff959c3fff com.apple.CoreServicesInternal (221.1 - 221.1) <51BAE6D2-84F3-392A-BFEC-A3B47B80A3D2> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff959ec000 - 0x7fff95b1cfff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n
0x7fff95b25000 - 0x7fff95b29ff7 libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff95b2a000 - 0x7fff95c41fe7 libvDSP.dylib (512) <52777555-F051-3BC2-A2D2-9645907E836D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff95dd2000 - 0x7fff95ddbfff com.apple.DisplayServicesFW (2.9 - 372.1) <30E61754-D83C-330A-AE60-533F27BEBFF5> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff95e55000 - 0x7fff95e56fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff95e57000 - 0x7fff9603cff3 libicucore.A.dylib (531.30) <EF0E7544-E317-3550-A962-6AE65E78AF17> /usr/lib/libicucore.A.dylib
0x7fff9603d000 - 0x7fff96041ff7 com.apple.TCC (1.0 - 1) <AFC32F8F-BCD5-313C-B66E-5AB8591EC066> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff96042000 - 0x7fff96472fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff96473000 - 0x7fff96550ff7 com.apple.QuickLookUIFramework (5.0 - 675) <84FEB409-7D7A-35AC-83BE-F79FB293E23E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff9658e000 - 0x7fff965bdfff com.apple.securityinterface (10.0 - 55058) <21F38170-2D3D-3FA2-B0EC-379482AFA5E4> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff965c7000 - 0x7fff966eefff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff96731000 - 0x7fff96764ff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff96765000 - 0x7fff96765fff libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
0x7fff96816000 - 0x7fff96863ff3 com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff96864000 - 0x7fff968d0fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <ACBAAB0A-BCC7-37CF-AAFB-2DA1733F2682> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff968d1000 - 0x7fff96a2fff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff96a30000 - 0x7fff96ac1fff com.apple.SoftwareUpdate.framework (6 - 744) <4EBCE244-C676-3228-BF4B-645B143C1B97> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x7fff96ac7000 - 0x7fff96accff7 libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
0x7fff96acd000 - 0x7fff96ad6fff libGFXShared.dylib (11.0.7) <EC449E3A-D9D2You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
I have moved from the UK to New Zealand and Itunes will not accept my new Zealand bank details, I am trying to change my details on the Iphone 4s
Do you have a new Apple ID to use in NZ? If not open iTunes Store. Log out of your old Apple ID, then try to login. Select Create Apple ID from the dialog that appears. Make a new Apple ID for NZ with a NZ email address. Once that is approved and verified, log into the iTunes Store with the new Apple ID. This should fix all other issues.
Change iTunes Store Country on an iDevice
1. Tap Settings;
2. Tap iTunes & App Stores;
3. Tap View Apple ID;
4. Enter your user name and password;
5. Tap Country/Region;
6. Tap Change Country/Region;
7. Select the region where you will be located;
8. Tap Done.
Also, see How to Change Your iTunes Store Account Location | eHow.com. -
i cant connect to my computer with my ipod and itunes wont connect to it either. also i have forgotten my ipod passcode
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
And if necessary
iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem -
i have lost my wifi connection on my iphone and it wont allow me to turn it back on in my settings?
BEFORE you do that, try the troubleshooting article: http://support.apple.com/kb/TS1559
-
itunes wont open at all, error message : quicktime was not found .... please reinstall ... i did that but no luck this only seems to have happened since the 10.4 update, im on windows 7 ..
Can you start QuickTime on your computer?
You'll probably have to search for the Windows Installer Cleanup Utility and use it to remove QuickTime Player and iTunes. Then download and install the iTunes again.
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