TS2363 Why do I get a runtime error R6034 message when installing iTunes 11.1.4.62 on my WIn XP (SP3) system?
iTunes prompted me to download and install the newest version of iTunes (11.1.4.62). I followed all on-screen prompts. iTunes installation gets to the very end, then I get a popup stating that I have a Runtime Error # R6034 "an application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information. Okay, I am doing that. FYI, I am runnning Windows XP (SP3). Oh, and BTW, now iTunes is COMPLELETY unusable, and I cannot synch any of my multiple iOS devices. Help please!
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2
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