TS2391 Took my Mac in for repairs they reset my com I lock it and do not know what they use as the passcode

I took my Mac in to have keyboard replace and the upper and bottom case replace as well. They reset my com and the fool that i'am lock the com. And have no way know what the pass code they use.?

Not sure what "com" is. If they reset the user password, frequently it's empty. Leave the field empty and hit enter. If that doesn't work I'd call and ask what they set it to.

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TS3988 My credit card was charged about $100 for 8 different transactions. Five were for 9.90. These dates are Aug. 6, 7, 28 and 29. I have not ordered anything and don't know what they are for.

My credit card was charged about $100 for 8 different transactions. Five amounts were $9.90. These dates are Aug 6, 7, 28 and 29. I have not ordered anything and don't know what they are for. Please help me. Linda Feddersen

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
Linda.. if you have not done so, contact your credit card company so they can monitor your account.
And change your Apple ID password ASAP > Apple ID: Changing your password

HT5622 how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

Have a look at this link
http://support.apple.com/kb/ht2727

Lost my i touch and do not know what the settings were for tracking

I lost my gifted i Touch and do not know what the settings were for tracking. Can I still get help to locate it?

If you set up the Find My iPod service prior to the iPod going missing, then there is a chance that can be tracked, though it depends on a number of factors (the iPod is turned on, connected to a WiFi network, and has not had the Find My iPod service disabled). Just log into iCloud.com and go to the Find My iPhone section. If you did not set up Find My iPod, then there is no way to track it.
Contact the police, give them any location information you get from Find My iPhone if you set it up and it returns a location, and notify your cell service provider. You should also immediately change any passwords for any online accounts you may have used from your iPod (the iTunes Store, for instance).
Regards.

Just found these two files on my hard drive: Shetland_Plus8W_933W_s_USBClassDriver_107_and_later and Shetland_Plus8W_933W_s_Module_107_and_later Anyone know what they are?

Just found these two files on my hard drive:
Shetland_Plus8W_933W_s_USBClassDriver_107_and_later
Shetland_Plus8W_933W_s_Module_107_and_later
Anyone know what they are?

u can give try to using external enclosre and backup ur files. I hope u will get files back. or using external enclosre with ur hdd boot into Linux and try to mount ur harddisk.
there are multiple no of tutorial to mount apple partion in Linux.

Took my mac in for repair came back even worse

Brace yourselves for a long explanation:
My MacBook Pro 15" retina started acting up about a month ago, sudden restarts and such, I assumed that Yosemite was to blame but, then when the laptop got hot the problems worsened I touched an area by the bottom of the Left speaker or moved it ever so slightly, screen goes black, or for no reason at all, but the Mac remains on until it force restarts itself to the Kernel reboot screen where I have to start all over again. The hotter it gets the more sensitive the issue is, also my screen is out of focus on the log in window and after I enter my password, the mouse comes up pixilatated large in the centre of the screen however it did work
As a back story,my screen was replaced by Apple a few months ago due to a large number or pixels dropping which they did free of charge
Now I took it into the Mac store and they said they had no idea but they'll look into it, the next morning i was called to say I need to pay £620 to fix it, now the reason they said was water damage, However this Mac is used in an Electronics Lab and occasionally the library when the lab is closed, and i'm certain I've never spilt anything or for that matter had liquid near it. So I went into see where this liquid damage had occurred, and as there's no point arguing with the geniuses once they have reached there verdict, picked up the laptop and took it home. I'm not saying the guy was wrong, but I don't see how that was the case.
When I reached home and booted up my MacBook I'm stuck in the reset your login password screen, I can select what's wrong with my password and then I can enter my iCloud ID but that is it, no WiFi no back or restart, nothing
I can't afford to pay the repairs, but now they have given me a laptop that is essentially a £1799 pretty block of aluminum rather than a Mac that restarted every 10min
Has anyone ever been here or can give any advice at all on how to improve my situation?

They seem to be refusing to do anything due to the liquid damage, although I belive the problem stems, as far as I can tell from the original repair, water damage or not :/ I may take it in again but it's another 2hr roundtrip to see them and to wait a week for an appointment :/

Was on line with someone that di not know what they were doing for 1 1/2 hours online. No results.

Adobe customer service is the worst I have seen. On line chat took 1 1/2 hours and for a simple question the rep could not answer or fix. Now callining the Phone # provided and was told that it would be 5-10 minutes, it has been 1 hour and 20 minutes with no response. Software is great, Service sucks. I'll buy something different from now on.

If you want someone here to try and help, you need to provide a LOT more information
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed?

Upgrading my parent's Mac....?? I have a PC and don't know what to :(

I am trying to get a newer version of iTunes on my parent's computer (currently Mac OS X 10.2.8) and apparently need to upgrade to 10.3.9 or 10.4.7 to get iTunes 7.6 (we have iTunes v3.0.1 which came with the computer). I know little about computers in general but what I do know is that I would usually call for help if I need it and with their Mac I'd have to pay money which I can't afford to do right now. I know enough to download the updates but I have a few questions.
1. The reason my parents haven't updated the computer is that they are afraid all of their files will disappear with the upgrade so I don't want to do this and have their fears come true. I'm assuming that unless i do an erase that everything should be fine?
1b. With Macs can't you upgrade but still have your previous system still intact and pick which system you turn on? I think they have Mac OS X 9 as their other system but we never use it. My dad thinks that he lost files but maybe they are just on that system?
2. Do these internet downloads cost money? I did have to give a billing address to log on to this forum so they have my info....not that I gave a credit card #.
3. I can't go from 10.2.8 to the newest 10.5.1 right? I need to make gradual upgrades. So if I have 10.2.8 what are the upgrade downloads I'd have to take to get to 10.5.1? (or for now at least 10.3.9)
Finally I have an ipod question. I have an old school mini and used my work computer's iTunes to do everything. I have since left that job and can't add or change my playlist because my PC wasn't updated enough to download itunes (I have windows xp). So I guess my question is shouldn't I be able to plug my iPod into the mac that has the iTunes 3.0 and have my playlist go on the computer as a temporary playlist of sorts? Or is this version of itunes too old for that becasue it isn't working for me (I'm just copying the file which is taking 1 hour so far).
I know what you are thinking...I'm outdated and don't upgrade...But I want to fix that. Hope you can help me Thanks

Welcome to  Discussions call18222!
I'm guessing that the Mac is a Power Mac G4, is that correct?
If so, a Power Mac G4/1.25 GHz can support Panther 10.3.x, Tiger 10.4.x, or Leopard 10.5.x.
Mac OS X Versions 10.1, 10.2, 10.3, 10.4, and 10.5, are complete system upgrades that must be purchased.
Once an OS has been installed, the point upgrades, such as 10.1.x to 10.1.5 (Final) 10.2.x to 10.2.8 (Final), 10.3.x to 10.3.9 (Final), 10.4.x to 10.4.11 (Pending), and 10.5.x to 10.5.1 (Pending), can be downloaded for free.
Tiger is available for purchase at The Apple Store (U.S.).
If your Mac meets the Leopard System Requirements, the Full Retail Version, of the Leopard Install DVD, can also be purchased at The Apple Store (U.S.).
Panther, is no longer available directly from the Apple Online Store, as Leopard 10.5.x, is the most up to date OS.
If you know what to look for, a Full Retail Version, of the Panther Install CDs, or a Full Retail Version, of the Tiger Install DVD, can be purchased, sometimes less expensively, at some online Apple retailers, Amazon, eBay, FastMac, HardCore Mac, AllMac, etc.
This is the correct one Mac OS X 10.4.6 Tiger, (DVD) Retail at FastMac.
And at HardCore Mac.
Notice that both are more expensive, than The Apple Store (U.S.).
Be sure not to purchase grey, upgrade or machine specific CDs or DVDs.
Panther is only on CDs, not DVDs.
Tiger and Leopard are on DVD.
The discs should look exactly like the images in the above links, and not say Upgrade, CPU Drop-in DVD, or "This software is part of a hardware bundle purchase - not to be sold seperately." on them.
Additional info in these links.
Using OS X Install CDs/DVDs On Multiple Macs
What's A Computer Specific Mac OS X Release
Software Update, Upgrade: What's The Difference?
Caveat Emptor!
If any are presently available, examine these items very carefully, and if in doubt, ask questions of the seller before purchase!
Panther On eBay
Tiger On eBay
Leopard On eBay
Once Panther 10.3.x is installed, you can use the 10.3.9 Combo Update, to upgrade to the final version.
If your Mac meets the Tiger System Requirements, you could also consider installing that, and then use the PPC 10.4.11 Combo Update, to upgrade to the current version.
If Leopard 10.5.x is installed, use the Mac OS X 10.5.1 Update.
Review these KB Articles, for the Panther System Requirements, and the Additional Panther System Requirements.
All listed System Requirements, are the bare minimum.
For optimum performance, additional Memory/RAM is recommended.
The 768 MB in your parent's Mac, should be sufficient.
ali b

Downloaded Mozilla 5 but do not know what is used for

I was invited to download Mozilla/5.0 and have done. Can you please tell me what it is used for as my firefox revision is 3.6.18
Best Rgds,
Bob

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I downloaded some video podcasts on ipad 3 and do not know where they are on the ipad

I downloaded a couple of video podcasts from the store. It showed them downloading. After they were done I can not locate them. They are not in the video app and they are not in the itunes app. Where else might they be?

As you can see, video podcasts are supposed to appear in the Video app.
There is something amiss with your iPad. Try a reset. Press & hold the Power and Home buttons simultaneously, ignoring the red power off slider, until the Apple logo appears. Then release both buttons. This should not affect any content on the iPad, it is similar to rebooting your computer.
If that does not resolve your issue then try restoring to the factory settings. After that you can restore it to a previous backup, which could again propagate the issue, or set it up as a new iPad.

Is there anyway to reset security questions. And with out knowing what they are. Please help.

So I was going to buy an app right. Then it said answer your security questions. It's been 3-4 years since I set up my account. I've had several different "favorite" teachers. Is there a way to reset them.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it

Follow-up: 203908177
Dear sir/madam
Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it but the they gave me an ear phone which just was like an ordinary earphone where I can't low and high the volume nor I can select the playlist ... Please read below
that I wrote to you in the email I've sent to you on last April as followed :-
Dear madam/sir,
It's me Santosh Lamichhane who just arrived to my place in Kathmandu, Nepal after a month visit in Bolivia and Argentina ...
Dear madam/sir, I like to inform you that while my visit in Santa Cruz de La sierra in Bolivia I bought a new earphone for my ipod shuffle 3G due to the problem in my old earphone on the date as followed in the bill of as shown
ALTEK
PN 26986 VN 24186
Vendedor:
Federico
Date 02/04/2012 time: 03:34:22 PM
I did checked the earphone there same time and found that I can't lower or high the volume from that new purchased earphone and even asked why and one of your senior staff said it might be the problem of my ipod shuffle's setting, Since the beginning of the time of purchase till I came to Nepal 4 days ago I didn't use the ipod because I'm not able to increase the volume and I didn't took my laptop with me while my visit there ...
But when I try to restore my shuffle here ; even that doesn't works ... Today and yesterday when I checked my friend's earphone of ipod - it was working on my shuffle and my earphone also working in his classic ...
I want to kindly request you since I showed my shuffle at the time of buying earphone there in Altek, San Martin AV in SAnta Cruz de la Sierra in Bolivia and asked I need the earphone for my ipod shuffle 3G It's not my fault ... Could you please ask the agents of apple here in Kathmandu to replace it with the working the right compatible earphone for me ...
Hope to hear from you very soon ...
Thanking you
From Santosh Lamichhane,
Cell +977 9802033662, 9813716393,
+977 (1) 5002018 Res ...
1210 Tikhedewal 28, Lalitpur SMPC 14, Kathmandu, Nepal

You will not get a reply from Apple in these forums. As stated in the information to which we all agreed when we signed up here, these forums are for user-to-user assistance, not for getting technical assistance from Apple. All you will get here is suggestions and commiseration from we your fellow users. If you want to express your displeasure directly to Apple, call the tech support line and ask to speak with Customer Relations and see if there's anything they can do for you. Please keep in mind that the CR rep will not have caused your problems, so keep your calm and be polite; they're just working stiffs too.
Message was edited by: Dave Sawyer

Hello, I am running Mac os 10.6.8. It is shutting down without warning when I walk away from the computer for about 5 minutes. It happened twice. It was not asleep, i had to turn the computer back on...Any ideas...

Hello, I am running Mac os 10.6.8. It is shutting down without warning when I walk away from the computer for about 5 minutes. It happened twice. It was not asleep, i had to turn the computer back on...Any ideas...
G. Mendel

Crashes
The next time the problem happens, note the date and time the problem occurred, then go to Applications/Utilities/Console and copy the log starting at the time of the crash. Paste the log in a reply. Please do not use a screen shot as they can be hard to read. If there are repeated runs of the same messages, please post only one run. Be selective about what you post and don’t post huge amounts. Make sure there is no personal data visible. Information learned from Linc Davis.

I accidentally changed a setting on my ipod touch and now it won't change back. I have had my ipod for more than two years and i dont know what to do. If i go to the apple store, would they fix it, or would i need to get a new one?

I accidentally changed a setting on my ipod touch and now it won't change back. I have had my ipod for more than two years and i dont know what to do. If i go to the apple store, would they fix it, or would i need to get a new one? If it could be fixed, how much would it cost?

If it is still under warranty you can call the 800 number to apple and enter the serial number and it will tell you if it is under warranty or not if not its like $30 basically for them to help or something like that it said today when i called...
Or take it to a genius bar if you have one near?
Or further explain what setting you are needing fixed back and im sure someone here can help you for free!

HT201441 Hi Just bought ipad 2 off someone they showed it to me working and the removed it from icloud and reset. now have started to setup at home and it is asking for an apple id he or i do not know what should i do ?

Hi Just bought ipad 2 off someone they showed it to me working and the removed it from icloud and reset. now have started to setup at home and it is asking for an apple id he or i do not know what should i do ?

Restore the Device as New. See Section 6 here... http://support.apple.com/kb/HT4137
Note:
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

TS2391 Took my Mac in for repairs they reset my com I lock it and do not know what they use as the passcode

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