TS2446 Can't buy apps. Who do I call? Tried lots of numbers. Can't even update free apps.
Tried to call multiple numbers none of them bring me to the right spot for a couple days now I have not been able to update apps, free ones keeps saying it can't accept my card which I put in all te right information I have money in my account but these apps are free. I don't have any other card that I could put on my account. Why do we even need a card on our accounts? Who can I call to help change this or accept my card I have no other options.
The iTunes Store has no telephone support, so that's why you can't find a correct number.
As to the problem, it sounds from what you've posted like this is a debit card. If that is correct, debit cards are no longer accepted in the iTunes Store, it seems. The current valid payment methods are listed here:
http://support.apple.com/kb/HT5552
You can try contacting the iTunes Store and asking if there is any way to use your card, but they probably will tell you that it's not possible.
http://www.apple.com/emea/support/itunes/contact.html
Using a debit card in any online service where it stores your card is a bad idea in any case since if someone gains access to your account in the service, they can quickly drain your bank account. Credit cards limit your liability, as do prepaid iTunes cards.
Regards.
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When I try and download an app, I get a message "MZCommerce.CreditBalanceMismatch.Mobile_message". This is even for free apps, and I do have plenty of credit. Can anyone help please?
With a standard account you need a valid payment method even for free apps.
From the message it sound like there is something wrong with your account or some of the information you entered in the account is not correct.. Verify that the information is correct and then if still problem contact iTunes.
Contact iTunes -
From the day 01/04/2014, I can not even update the apps on my iPad 4 or buy via my iPad. The same happens with the iPad mini ... My internet connection being excellent. I usually can get with the devices on the Internet, the App Store, enter into any service of any Cloud Apps. But I can not update or buy apps App What is happening?
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I BADLY NEED A HELP PLEASE after updating to IOS 7.0.2 i can no longer download or even update my app thru apps store i already tried signing out and resetting my iphone but after the reset i can no longer sign in to my apple id it says" cannot connect itunes store" what should i do please help...
I am in the same predicament...any resolve? Other than possibly taking it into the shop?
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I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible
Username188 wrote:
I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'. -
I'm on Vacation with no access to my Mac. But had tried Sync. My software update is iOS 6.0.1. I've tried another WiFi network. I read your comment of deleting Apps for stuck update. So removed all Apps! Can't even install Free Apps. Now using my Kindle
Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever. -
Can you buy an ipad in the us for use in canada, can you buy an ipad in the us for use in canada
can you buy an ipad in the us for use in canada, can you buy an ipad in the us for use in canada
If its bought factory unlocked ( they Are mcuh more expensive) yes
If not then it will be sim locked to the american carrier
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I used a 25 dollar gift card on my account and I spent it all and now I can't even download free apps is there a way to fix this?
Did you enter a credit card when you created your Apple ID? If you created the ID and never entered a credit card, but used a gift card from the start, you probably didn't create the account correctly. The bottom line is that you have to enter a credit card now. You don't have to use it, but I'm assuming that's why you can't download free apps. You still need to enter the credit card because you didn't creat your Apple ID the correct way for not using a credit card.
Create iTunes Store account without credit card - Support - Apple -
I can not buy more storage space, I've tried everything!! Without success I'm in despair!
I can not buy more storage space, I've tried everything!! Without success I'm in despair!
Thank you all for the help. I truly apreciate it. I have since reset my ipad for the second time by myself and it is ok now. I have a different problem at this time. My photo stream on icloud is greyed out and there are no backups for my photos. My camera roll and my photostream are both on my ipad, but don't show up in my set of folders on my device when trying to download or copy to my pc. It used to before I reset the ipad. I now have an iphone 4s, and hope to save up for a mac for artwork, but the response I recieved from apple tech is making me think twice. I asked either about the outlook mail dilemma or the photosteam problem, whichever it was I was asked if it was on the ipad or the pc that it was greyed out and I said on the pc and they hung up. I didn't get the chance to tell them that it was greyed out in icloud also. I solved the mail dilemma by using microsoft skydrive, since outlook is not used with windows 7, that solved the contacts, mail, reminders, calendars and notes. I had to figure that out by myself. Unfortunately without beingf able to browse my ipad's folders freely, I can't do anything about the photos. How do I get icloud to save my stream if it doesn't see it? I don't know of anyone with a mac, or I would see if their machine would see the folder. I'm thinking maybe I missed something in setting up. I have a bunch of folders that show that are imported folders, but there are a lot of them, some with only one picture in them. That's not what I would have done if I put in folders, but i am coming from being a total MS pc person to trying to work with apple. Things don't work the same and I'm trying to learn. Any help is appreciated.
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I can't buy anything in the game. Apple said "your purchase can not be completed" pls help! Why?
It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it.
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I am trying to update free apps and it's trying to access my credit card info and telling me it's invalid security code and will not update.
Welcome to the Apple Community.
The following article(s) may help you.
Credit card security code or postcode issues. -
HT201303 Can't update free app without putting credit card information? Why?
Cannot update free app without updating my credit card information! Says I am using new device to connect with app store ? This is not true as I'm using and have always been using my I phone. And why do I need to provide credit card info for free app?
Change your payment information to none on your iphone, goto settings > store , tap on your apple ID , tap view account , tap payment type , change to none.
This is all provided that you don't owe itunes any monies, if so then attach a credit card or itunes gift card and pay your arrears.
Free app or paid app, you will not be able to use your apple id until you settle one of the above. -
How do I remove all billing details? I cannot download free apps without being taken to billing info, then it says its declined! I'm sooooo annoyed been trying for hours..
For an account setup with a credit card, you need a valid payment method even for free apps.
Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
However, you will still have to use the original account to update apps purchased with the original account. -
I am being asked to provide my billing info for updating free apps... This has never happened before. I don't have a credit card so is there anyway around this??
The only way is to create an Apple ID without a credit card. The one you currently created will not work, it has to be a new one, and use this support document to do it. http://support.apple.com/kb/ht2534 Make sure you follow the directions exactly.
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when i try to download a "free" app for my ipod touch, it wants credit card billing info? a "free"" app is just that isn't it? How do I resolve this guys/gals? any advice? P.S. I don't use credit cards.
You normally need to provide some sort of payment method (in part as proof of residence in the country) before you can get even the free apps. It is possible to set up a new iTunes Store account just for free apps, but you have to create a new Apple ID; you cannot use an existing one. If you want to do that, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note again that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards.
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