TS2446 cannot remember answer to security questions
when i go to purchase apps, it asks me security questions. it locked me out after multiple unsuccessful attempts. any ideas on how to reset the questions?
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps :https://discussions.apple.com/message/20357006#20357006
Similar Messages
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HT1911 what do you do if cannot remember answers to security questions?
Trying to purchase something on new iphone 4 and it is asking for answers to my security questions and cannot remember how do I change them?
Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
iis there any way I can avoid security questions? These were set years ago. Answers were probably ambiguous. Now I'm using a new device and being asked security questions the answers to which I can't remember.
Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
See above. My daughter had an iphone on my account. She has not purchaed anything for a while and is required to answer security questions. Cannot rmember wnswers snd us threatening to lock apple id. Help!
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
HT5577 cannot remember answer to security questions and already reseted password
Why am i being asked for security questions to make itunes purchase?
you have to call apple. at 1-800-694-7466 and ask for account security. they will need you to create a pin via appleid.apple.com and one other piece of info. you may want to add a credit card to itunes before calling they can use that to reset the questions.
Peace, Clyde -
I have lost my passwrod for Itunes account. I do not remember answer to security questions, choosing email reset instructions does not come to email my account (checked Spam folder already). My teenage daughter setup information and cannot find it.
What can I do.As I stated before, cannot access reset password without the answer to security questions and email is not showing up.
If all you can offer is "contact support" or add a link to reset password, please do not bother with a reply.
Was hoping someone could read the entire problem and offer something besides the obvious "contact support" which is totally useless without security question answers or email reset instructions which, as stated, are not coming to my email address. -
Can't remember answers to security questions.How do I reset the security questions?
Can't remember answers to security questions.How do I reset the security questions?
1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
HT201303 not remember answer your security questions.
not remember answer your security questions.
HOW???If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
I can't remember answers from security questions... Please help me....apple support don't answer.(((
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
I don't remember answering my security questions?
So I went on iTunes to download some songs, but it said I have to answer my security questions. I don't remember the answers.
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(87011) -
Hi, I have a friend who has lost his iCloud password. We cannot remember the answers to the security questions and we can therefore not retireve an important pages document that is backed up to iCloud. Is there any way to retrieve the password based on the correct birthdate and the username? I can even supply the date (to within 2 days) of when the account was created.
I cannot find any way to communicate with someone at Apple directly, who could help me out.
P.S. We are based in South Africa, so there is no Apple Store that I could go to. Apple itself is only represented here through a 3rd party.
Your, any, help would be greatly apprecited.
Kind regards
Olivertry calling hotline, they can send reset link to your other email
here are their phone numbers
http://support.apple.com/kb/HE57 -
I cannot remember my security answers for Itunes, and have followed what they said to do and still nothing. How can I change them? Thanks
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86956) -
TS2446 i cant answer my security question
i need to reset my security question, i cant remember the answers please help.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
TS3297 I cant remember answers to security questions
I cannont remember the answers to my security
Questions??If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551 -
Can't remember answer to security question to reset password
Who do I contact to get this done? I have tried calling and only get passed off to different people. The chat option offered does not let you chat on email passwords Thank you
Mariana,
I am replying to you directly since when I click the "here" button it appears to me to be in an open forum
I am **
You bill my card $17.95
I've had j** for at least 10 years.
I have tried the passwords I have listed in my password safe to no avail
The security questions are as old as the acct. and I don't remember the answers
Famous person- **
Where I met wife - ***
My cell is ***
Thank you for your help
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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