TS2446 cant answer security questions
upgraded to iphone 5 and went to down load ring tone. wanted to verify security questions after i longed in to my account and put what i thought were the right answers and it said no. now im locked out and dont need to set my password but cant buy anything due to security questions. i went into my account on pc and emails are verified but still cant get by question. any help on this one.? thank you
Read threads listed over on the right under the heading of More Like This.
Allan
Similar Messages
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TS2446 cant remeber security questions answers
How can I change my apple id security question answers?
Currently there is no way to reset your security questions. I have contacted Apple support via phone and email and got the same response about this problem. I was told that they are working on updating security options for the accounts, but there is "no estimated time frame" for when it will be available as of now. The specific person I talked to said they were forwarding the issue to their 'Senior Support Team'.
I was told to leave feedback to speed it up, since they review all the comments, here:
http://www.apple.com/feedback/itunesapp.html
You can also send an email about it to the support team here (click to itunes, account security, etc)
https://expresslane.apple.com/GetproductgroupList.action?locale=en_US&caller=cup
If enough people mention it/ complain they will hopefully fix the issue soon. I, like many others, am unable to purchase apps without knowing these questions. It is only in Apple's best interest to fix this issue so more customers can purchase things. -
TS2446 cant remember security question been locked out help
i cant remember my security questions eg first teacher etc been locked out please help
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I made my apple ID on my computer a long time ago but I just got a new iPhone 5 and I went to by a song and it told me to answer some security questions. I do not remember making these questions but I put in the answers and I said they were wrong. I tried many times and eventually it disabled my apple ID. How do I fix it?
You should contact AppleCare if you don't remember the answers. Depending on a few factors, they might be able to reset those security questions so you can choose new ones and continue using your Apple ID like you were used to.
That's really the only solution if you're sure you don't remember any of the answers.
Good luck -
I cant answer security questions and i dont have rescue email
I dont renbr my security questions and i dont have rescue email what should i do? I wont call support...
Try visiting Contact Apple Support, click iTunes > iTunes Store > Account Management > Forgotten Apple ID security questions, then schedule a call or talk to someone at Apple.
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I need help clearing or removing i just dont get it my daughters ex boyfriend did this. i need my stuff private
If Find My iPhone was enabled then you would need the account holder to remove their details.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account -
My iPod touch wont let me buy anything, i've beem using this account for a couple of years and now it says that this is the first ime this id has been used on my device... it's not.... and to sign in and answer security questions. i cant remember the answers to the questions. How can i fix this without making a new account and losing all my stuff???
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How do i answer security questions that i cant remember
When i try to buy music the apple product makes me put my password twice an then makes me answer security questions that i cant remember anymore
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(75178) -
Cant remeber security questions answers
cant remeber security questions answers s and i cant remeber the email or my son change the email for security quetions i want you 2 send the email 2 sam apple id. i but copon itune care 15 dolar and i try 2 install games but he ask me
security questions answers
thanks i need your help pls
<Email Edited By Host>Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
my id is blocke I answered security question too many wrong questions and i dont have rescue email plz help
hi. i forget the answer of my security question and i dont have an rescue email. how i can change it? please help me. and now im in Iran and i cant call too security team . please help me.
ipad
iphone -
HT5312 i cant remember security questions and i dont have rescue email how do i set it up
i cant remember security question and dont have a rescue email set , cant seem to set up rescue email address. how do i do this.
The Rescue Email needs to be Set up Before you need it.
ceslive wrote:
i cant remember security question
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
HT1911 CANT REMEMBER SECURITY QUESTION WHAT DO I DO
CANT REMEMBER SECURITY QUESTIONS WHAT DO I DO
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
My second iPod is a 5th generation and when I try to buy something it says it needs make sure I am who I say I am and it makes me answer security questions. But the problem is I don't know the answers to them. I did not choose them. And if I can't find an answer I can't buy anything!!! Help!!!!
You need to log in to your Apple ID and change you security questions. Take a look at this link, http://www.apple.com/support/appleid/
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I got a $25 itunes card and loaded it onto my account no problem, then I go to buy some music and it makes me answer security questions I don't remember so I requested for the link to reset them (I've done it numerous times many days in a row) and the link never sends. I've also done many things on the apple website and tried using the itunes store on my laptop and nothing is working. Help?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(115562) -
I cannot purchase items because it's says since it's the first time I'm purchasing items on this device so I have to answer security questions but it's not my security questions
If it is your Apple ID account you should know the answers...if you cannot remember, contact AppleCare at http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team, or the site from http://support.apple.com/kb/HT5699
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