TS2446 cant remeber security questions answers

How can I change my apple id security question answers?

Currently there is no way to reset your security questions. I have contacted Apple support via phone and email and got the same response about this problem. I was told that they are working on updating security options for the accounts, but there is "no estimated time frame" for when it will be available as of now. The specific person I talked to said they were forwarding the issue to their 'Senior Support Team'.
I was told to leave feedback to speed it up, since they review all the comments, here:
http://www.apple.com/feedback/itunesapp.html
You can also send an email about it to the support team here (click to itunes, account security, etc)
https://expresslane.apple.com/GetproductgroupList.action?locale=en_US&caller=cup
If enough people mention it/ complain they will hopefully fix the issue soon. I, like many others, am unable to purchase apps without knowing these questions. It is only in Apple's best interest to fix this issue so more customers can purchase things.

Similar Messages

  • Cant remeber security questions answers

    cant remeber security questions answers  s and i cant remeber the email or my son change the email for security quetions i want you 2 send the email 2 sam apple id. i but copon itune care 15 dolar and i try 2 install games but he ask me
    security questions answers
        thanks i need your help pls
    <Email Edited By Host>

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • TS2446 I forgot security question answer

    What can I do if I FORGOT my answers to  the security question while my apple ID and password is correct

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • TS2446 cant remember security question been locked out help

    i cant remember my security questions eg first teacher etc been locked out please help

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT5312 Cant reset security question answers

    why dont i see "forgot your answers" under the security questions? I cant remember the answers and i have no options to have them reset or answers sent to my rescue email address.. Any help would be most apprecaited. Thankyou in advance.

    If you aren't seeing the send reset link then you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT201303 cant remember security questions answers

    hi on my itunes account i cant remember my secuity answers how do you get b ack into your account and change them ec
    tc

    Welcome to the Apple community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • TS2446 Forgot my security questions answer. Got new iPad,,,help

    I don't know the answer to my se unity question... I forgot

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT5312 cant remember security question answers

    i forgot what i put for my security questions answers

    You need to contact Apple, either through the link in that article or by phoning them.
    (77481)

  • Cant remember security question answer

    Apple is sending verification to some old or unknown email. I simply can't remember the name of favorite children's book. Can't change security question because they aren't coming to my email.

    Then only Apple can help - give Apple a call, and when you call, ask to speak to the Account Security team. See: Contacting Apple for support and service to look up he phone number for the support team in your country:
    http://support.apple.com/kb/HE57

  • HT204053 cant remember security question answers and cant get help

    who do i contact please help....
    debbie

    Sign in to manage your Apple ID
    Frequently asked questions about Apple ID

  • I cant remember one of my security question answers

    im trying to verify myself and cant remeber what i put as an answer to one of my security questions

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • I cant find reset the security questions answer ? how i would be able to reset it then !

    when i go to manage your account then password and question i cant find resert security question !! the one they send it by email !!

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • I forgot my security question answers and now I cant buy this game I wanted to.

    I forgot my security question answers and now I cant buy this game I wanted to.

    Try here: https://iforgot.apple.com/password/verify/appleid

  • HT5787 i forget the security questions answers and i cant get email of resetting link in my email

    i forget the security questions answers and i cant get email of resetting link to my email

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103829)

  • HT201363 I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

    I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (115016)

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