TS2446 Disabled for forgetting security questions answers

I cannot remember my answer for the security questions and now I cannot do anything.  How do I get past this?

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76435)

Similar Messages

  • HT5312 I forget "Security Questions' Answers" for my Apple ID.

    I forget "Security Questions' Answers" for my Apple ID. I did not add a rescue email while creating it too. Therefore, i am not able to purchase any apps from "AppStore". Any solution to solve this problem? Thanks!!!!!!

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
    Setting up a rescue email address requires correctly answering two of the questions.
    (92643)

  • HT5312 There is no option for - forget security questions.

    There is no option for - forget security questions.
    I had tried many times then I found this message "Exceeded Maximum Attempts". Please, Help

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
    Setting up a rescue email address requires correctly answering two of the questions.
    (94109)

  • My account is asking for 2 security question answers. I have never had to do this before. Saying it is the first time I have used this computer to purchase not true I have used this computer everythime. Then it tells me that I put in the wrong answers.

    My account keeps asking for 2 security question answers saying this is the first time I used this computer not true used this computer many times. Then when I put ansers in says incorrect answers. What's up with this?

    There have a few other posts from people saying that they are being asked their questions despite it not being the first purchase on the computer or device.
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team :http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 Forget security questions answers

    Hello o have forget my security questions answers how D oo van reset them?

    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link on your account.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • How do I change the email for my security question answers to be sent to?

    I've forgotten all my security question answers and deactivated my email they are being sent to. I have money on my account and don't want to open a new one. How do I change the email that the security question answers are being sent to?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • TS2446 Cannot reset my security questions answer Please help

    I have forgotten my security questions answer and I cannot purchase anything on my iPad however, can purchase app s on my iPhone. I have tried reset my security questions answer but I have never received an email from apple. Please help

    See Here..
    Apple ID: Contacting Apple for help with Apple ID account security

  • TS2446 I forgot the security questions answer

    I'm using my new mini iPad but I can't purchase any thing because I forgot my security questions answer
    Please I need help

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • HT1937 i forget security questions answer

    hi i forget my security questions for my iphone
    and i want to rest the answer of security questions

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96803)

  • HT201303 What if I forget security question answers

    My kids have new iPods and apple is asking security questions that I can't remember! 

    If you don't remember any of the security questions, you'll actually have to get Apple involved.  I just spoke with Apple support within the last two days and this is what you'll need.
    As long as your apple id account has a good credit card number in it and you have the serial number of at least one of the devices associated with the apple id acccount, they ccan reset your security questions.
    If you don't have any serial numbers, if you can guess any of the security questions with the support agent, they can disable the security questions so you can proceed to set them up again.
    You will need to have at least two different pieces of information for them to help you.
    Hope this helps, and the link to the management page is  https://appleid.apple.com/

  • HT5312 how i know my forget security question answer

    hi

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99652)

  • Forget Security Question Answer

    Hi BB users 
    I facing some problems with reset my  BB id password  .. I forgot my password and my full name in " Security Question " ..I tried to sign with different  username but not acceptable ... Any way to return my user .. plz help me :\
    BTW
    I use BB Q10
    and gmail for BB id 

    hi..
    For recovering the BB ID you need to remember either your BB ID password or the Security answer.. or else need to create a new BB Id .. there is no other way unfortunately.
    Thanks
    Please update the result after applied..
    Thanks

  • What to do if you forget security question answers?

    I got an iPhone and when I tried to download an app it said I had to answer my security questions but I can't remember the answeres

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Itunes asks me for my security question answers and I do not have them.  How can I reset these?

    I have forgotten my answers to the security questions on Itunes.  And I was wondering how to reset these.

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • TS2446 I forgot my security question answers and I can not make a purchase, what do I do?

    I got a new computer and a new iPod touch and I'm unable to make a purchase from both of those devices because I forgot my answers to my security questions, please help me and thank you for your time.

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

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