TS2446 how do I contact Apple support?  the phone number in UK does not work and the website loops

I can't reset my security questions - it tells me they've sent the email to reset but no email arrives...  the support system loops all over the place and takes you back to where you start in the end - with no help ANYWHERE.  I looked up the Apple number for the UK and when it rings, it does so only once - then nothing.  I need my account unlocked and the ability to purchase items from itunes store with the gift cards I received.
What a mess.  Where did the online chat go?  Where did ANY resemblence of customer support go??

Sonal Sanghvi wrote:
1) How and where to contact apple people to make a complaint in usa
http://www.apple.com/contact/
2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
No.
Kindly help me what to do and get it repaired free of charge.
If you didn't purchase the extended warranty, AppleCare, you are not entitled to any repairs free of charge once the 1 year warranty expires.

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