TS2446 I am having trouble trying to reset my security questions it made me change my password and I knew that but never let me change questions that I forgot answers to

Please help me reset my security questions I have had no luck thus far following the directions

You won't be able to view or change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

I tried to reset my security questiona because i forgot them. And i need i guess a security email to recover it

I Need to find a way to reset my security questions and i want to use the rescue email thing or change my security questions.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(125359)

I am trying to reset my security questions because i forgot them and cant remember them because i made them about 5 years ago and tried to reset them by clicking on the link that apple would send something to my email to reset it. But i havent got it yet

i need hlep please. i cant reset my security questions

If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97868)

Having problems trying to get my security question and answer sent to my email and it is not showing up

having problems trying to get my security question and answer sent to my email and it is not showing up

Do you mean that the reset link won't show on your account or that the email doesn't arrive on your rescue email address ?
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you aren't receiving the email to it (you've checked the spam folder on the account and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I'm trying to reset my security questions because I got a new iPad mini and I don't remember the security questions but when I try to reset it it says email sent, but I never get the email. Help!

I'm trying to reset my security questions because I don't remember them. But every time it says they have been sent to me. I never receive them and I know for sure I'm on the right email address. Help!

You can contact iTunes Support and have them reset them:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

HT5312 I am trying to reset my security questions, I cannot locate the option for a rescue email address with My Apple Id. When I click on the button to reset the security questions, it states it is sending an email to the primay email address, but it doe

I am trying to reset the Security Questions as I have forgotten them, when I have logged into My Apple Id, and click on the button to reset the Security Questions, it states it is sending an email to the Primary Email address. I do not have the option to input a Rescue Email address, the only option I have is to input an Alternate Email address, which I have done so.
Also when I have tried to book an appointment throuth Online Support, I have not successful, I have rung a telephone number provided by the Mac Store in Perth, Australia and the reply provided is that we are closed. I was given to understand that Apple provided 24/7 Support to their users.

Hot N Spicy wrote:
I am trying to reset the Security Questions as I have forgotten them,
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

I am trying to reset my security questions, but I have not received the email with instructions. What is the problem?

I initially created my apple account years ago. I am trying to reset my security questions because my answers are continually incorrect. I pressed the link that sends reset security questions info to my alt. address, but I have not received the email with instructions. I have resent the email several times and checked both of the emails I have set up with my apple account to no avail. I have tried everything that is provided in the support article about the issue and my problem has not be resolved. I've even deleted my alt email from the apple account and then reassigned it and tried again, however, I still have not received the email. Without knowing the answers to my security questions, I cannot purchase anything from the iTunes store, which I have been trying to do.
I do not know what the problem is and I am asking for any resolutions. Please and thank you!

Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.

HT5312 I've tried to reset my security questions but it's not working.

I've tried to reset my security questions but it's not working. I tried to reset the quwstions but i have'nt received any email.

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT201363 Im trying to reset my security questions but iTunes/Apple keeps sending the reset e-mail to my old e-mail address. My current e-mail address is listed and active in my account.

Hello,
I'm trying to reset my security questions on my apple account but they (apple) keep sending the reset e-mail to my old iTunes e-mail. I have changed/edited my e-mail in my apple account to my curent e-maul but it still sends the reset to my old e-mail.......

Hello AndrewsAFCx,
Thank you for using Apple Support Communities!
If you cannot remember your security questions for your Apple ID, I would recommend these steps outlined in the article named:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
All the best,
Sterling

I am trying to reset my security questions, however the reset security info to email address is not available to me

I am trying to reset my security questions, however the send reset security info to email option is not available to me.
Anyone know how I can fix this please.

The option to send reset info only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. As you aren't getting the option then that implies that you don't have a rescue email address, and you won't be able to add one until you can answer 2 of your questions - so you will need to contact iTunes Support or Apple to get the questions reset : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I'm trying to reset my security questions but i do not have the link to reset them

im trying to reset my security questions but i do not have the link to reset them

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT5312 hello there i am trying to reset my security questions but i cant find the option to do that would you please help me?

hi am trying to reset my security questions and i fallowed all the stpes but there is no option to rest the securty questions...what can i do? please help
thanks

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?

i am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

Im trying to reset my security questions, it says it sent me an email but when i check their isn't an email.What do i do?

Im trying to reset my security questions, it says it sent me an email but when i check their isn't an email.What do i do?

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107147)

Im trying to reset my security questions but the reset info isnt reaching my email did anyone hve this issue and know how to fix it?

Im trying to reset my security questions but the reset info isnt reaching my email did anyone hve this issue and know how to fix it?

You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submitting this form.
(95949)

TS2446 I am having trouble trying to reset my security questions it made me change my password and I knew that but never let me change questions that I forgot answers to

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