TS2446 I answered security questions wrong which caused or to be disabled, how do I fix that?
I made my apple ID on my computer a long time ago but I just got a new iPhone 5 and I went to by a song and it told me to answer some security questions. I do not remember making these questions but I put in the answers and I said they were wrong. I tried many times and eventually it disabled my apple ID. How do I fix it?
You should contact AppleCare if you don't remember the answers. Depending on a few factors, they might be able to reset those security questions so you can choose new ones and continue using your Apple ID like you were used to.
That's really the only solution if you're sure you don't remember any of the answers.
Good luck
Similar Messages
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What if I have an iPhone and its sends/recieves messages with our apple id which is my moms email? How do I fix that so that when I text my friends it doesn't show up with my moms email but my number?
Hi lfeddrix,
You can send and receive Messages from the Apple IDs and phone numbers signed in to your iMessage section in the settings of your phone. We have an article that explains a little bit about this, and it can be found here:
iOS: Using Messages
http://support.apple.com/kb/ht3529
This section is the most appropriate for your situation:
You can change the address that new iMessage conversations are started with in Settings > Messages > Send & Receive > Start new conversations from:. Note that this setting applies only to new conversations. If you would like to change the address from which messages are sent, first change this setting, and then delete the existing conversation and start a new one.
iMessage responses will be sent from the address the recipient most recently messaged. For example, a friend sends you a message to your Apple ID. Responses in this conversation will be sent from your Apple ID, even if you've selected new conversations to start from your phone number.
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
TS2446 My apple id is locked what do I do because I answered security questions wrong.
What do I do when after it gets unlocked as I still don't know the answers to the security questions?
You'll need to contact support and have them reset your questions.
https://expresslane.apple.com -
I am not sure what my kids have done but after several attempts it says I am putting in the wrong answers to my security questions and now has locked it. It says I need to reset but no clue how to.....can anyone help
Hello Racheljez,
I would be concerned too if I was not able to access my Apple ID. I found some resources that I think will help.
First, I recommend reviewing the following article for steps in resetting and updating your password to gain access to your account:
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/TS2446
If you are not able to gain access to your account after following the steps in that article, I recommend using the following link for additional assistance in accessing your Apple ID:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
TS2446 cant answer security questions
upgraded to iphone 5 and went to down load ring tone. wanted to verify security questions after i longed in to my account and put what i thought were the right answers and it said no. now im locked out and dont need to set my password but cant buy anything due to security questions. i went into my account on pc and emails are verified but still cant get by question. any help on this one.? thank you
Read threads listed over on the right under the heading of More Like This.
Allan -
help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97361) -
I do not know my security questions and would like to get new ones how do I do that?!
Someone please help
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
HT2204 I do not remember my security questions and can't buy nor change anything, how do I fix it?
It will not let me manage my account without answering my questions, and I cannot buy anything from the app store nor iTunes. Can someone please help?
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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hi!
can somebody please help me?
i wanted to update my iphone 4s to ios6. no problems until the install/loading bar appeared on the iphone. that was 2 hours ago. nothing happened there is no progress being showed.
i also reset my iphone (home button + standby button). result: the apple logo and the bar appear, but still nothing happens...
thanks for helping!
kr,
clemulusI took my phone to apple they replaced the speaker. That corrected the problem
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Avoid answering security questions
APp store insists that answer security questions. I do not want this. How can I get around that window?
rbrylawski wrote:
Well good for you. How wonderful that you have a device you won't be able to use to it's full potential. You won't be able to download apps. You won't be able to have books, or music, or magazines, or productivity tools. Your stuborness yields a pretty worthless and expensive device which won't do much. But at least you didn't answer some simple security questions.
THanks for trolling through. It's too bad there isn't a "this is the antithesis of help" button that lowers your reputation. -
Trying to buy pages and numbers on my new macbook pro, and the apple store is asking me security questions of which I've never answered. It's indicating that my answers are wrong. Any help would me great!
Welcome to the Apple Community.
Contact Apple through iTunes Store Support -
I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email address
Go to http://iforgot.apple.com to get help with your password.
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How do I resolve the Apple ID security questions for which I have forgotten the answers to access my iTune store account? Please assist.
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620 -
my id is blocke I answered security question too many wrong questions and i dont have rescue email plz help
hi. i forget the answer of my security question and i dont have an rescue email. how i can change it? please help me. and now im in Iran and i cant call too security team . please help me.
ipad
iphone -
guys, i keep trying to purchase some songs on itunes, and it keeps asking me to answer security questions, which i have forgotten, so it says it has sent an email to me, so i go to my email and its not there! anyone have any ideas? this is really ANNOYING
You can try here with manage your account
http://www.apple.com/support/appleid/
I had mine mess up a few months ago and tried to get the e-mail three different times and it never came. I ended up scheduling for a tech to call me to figure it out.
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