TS2446 i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. how do i fix this?
i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. i also have a temp pin. how do i fix this?
If you've just added an address to your account then it will be an alternate/secondary email address, a rescue email address can only be added by answering 2 of your security questions. If you already had one on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email addressthen you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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How can I reset my security questions?
Hello Cutty35loca,
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password sign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Also find the below link :
http://support.apple.com/kb/ht5312
Hope this helps you -
I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password as directed (several times) and updated it in my account, but I'm still getting the same message. What do I do?
You need to contact support:
http://www.apple.com/support/itunes/ww/
Enter country and select bottom contact support link on the left on the next page that loads.
AC -
My billing address is correct, but the i keep getting that my security code is incorrect and can't download apps. I have re-entered all of my information in my account, but still get error message. How to over-ride?
If you have American Express, your 4-digit security code is on the front. If you have VISA or MasterCard, your 3-digit security code is outside the signature block on the back of your credit card. It happens to me also.
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I get an error message when trying to email photos. It says "The email server didn't recognize your username/password combination." Yet I have reset my password and was able to log in to this Support Community. Can anybody help me?
See my answer to your previous duplicate question. What happened when you tried my answers?
LN -
i have reset my password and i dont have wifi to connect to my ipod and activate the steps in the i cloud process, now i want to know that will all my videos , photos and music will lost if i connect to my computer if storage and backup is in off mode
If iCloud Backup is set to Off in Settings>iCloud>Storage & Backup, it means that your iPod will not automatically back up to iCloud, but will automatically back up to your computer when you sync. The only way you would risk losing data is if you have never synced with iTunes before. If that's the case, you have to take special precautions to avoid losing data, as outlined in this user tip: https://discussions.apple.com/docs/DOC-3141.
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I'm trying to download sheet music and need to run sibelius scorch add-on in 32 bit model. I have a mac running lion and the latest safari. I have downloaded FireFox 6 and run it in 32 bit but still I can't see the music score to print. Can anyone help?
Hello,
There are no files like that in that folder (com.apple.safari). They all have long numbers with .jpeg or .png at the end. That's what I meant by I cannot find any files like those mentioned in all the helps I read today. BTW-it's still crashing - no particular pattern to it at all.
The only two things I have downloaded recently is a new version of Flash and a Mac-driven update to Office.
Thank you very much for your attempt to help us.
J. -
i updated to maverick, and maybe it's a coincidence but my left shift key doesn't work unless i really press it down. Is there any way to fix this without bringing it into the Genius Bar?
Plugins usually are installed externally to Firefox. However, you can disable them in Firefox so that Firefox does not use them.
SearchReset is supposed to automate the task of resetting certain preferences, but you still can edit them manually if necessary.
'''''Address Bar Search'''''
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''keyword''' and pause while the list is filtered
(3) Right-click '''keyword.URL''' and choose Reset. This should restore Google as the default for address bar search.
Does that work?
'''''Search Box'''''
Usually it works to choose your preferred search engine from the drop-down. To remove an unwanted search engine plugin, usually the Manage Search Engines... choice at the bottom of the drop-down takes care of it.
Do either of those work?
There might be another way to hijack that search box; I think some of the other frequent responders probably are more familiar with it than I am. -
How do I send a group text message, I have groups set up in my gmail account but can't figure out how to send a group text without adding them all individually ?
You can use iCloud:
Step 1. Log into www.icloud.com using your Apple ID.
Step 2. Click on Contacts and then click the groups ribbon (the red icon with two people) which is on the left-hand page when viewing All Contacts.
Step 3. The left page changes to a list of Groups (only those groups stored in iCloud are shown). Click the + button at the bottom to add a new group.
Step 4. Type a name for the new group and press Enter to save it. To change it after this, double-click its entry in the groups list.
Step 5. To add contacts to the new group, click on the All Contacts group and locate the first person to be added (you can use the search bar to find them quickly).
Step 6. Drag their name on top of the new group and drop it to add it to that group.
Step 7. To add more contacts, repeat steps 5 and 6, but you can add multiple contacts at once by pressing Ctrl (on a PC) or Command (on a Mac) and clicking on each contact in the list that you wish to select. Then, drag one of the highlighted names to the new group and they will all be added.
It's possible to add names to more than one group, and you can create as many groups as you like.
Step 8. Launch the Contacts app on your device (iPhone, iPod touch or iPad) and you should see the new group appear almost immediately - as long as you have an internet connection.
Until Apple builds in a function to create groups directly within the Contacts app, this is the best way to do it. -
TS2446 I have reset my password several times. My apple ID is still disabled. Help?
I have reset my password several times. My apple ID is still disabled. Help?
Contact itunes support
From the article you linked:
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance." -
I am trying to sign in to attend a session and it says 'Invalid user or password. Please try again.' I have reset my password and it still doesn't work. I created a new AdobeID and it still doesn't work. I need to attend this training. How can I get in?
Sorry to hear about this problem. What site are you trying to log in on? Is it a Mozilla site? Usually you don't need to register or sign in to a Mozilla site to use Firefox. Usually you can just go straight to where you want to go.
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i created a new apple id and as my billing info i put in my itunes card number. i still have $18 dollars left in the account but it wont let me buy anything else because it constantly asks for my billing info and i now put none as my payment method. how can i buy stuff again?
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Step 3 is important, no matter whether you do this on a Mac or an iPad / iPhone:
Important: Before proceeding to the next step, you must download and install a free application. ...
Important: Before proceeding to the next step, you must download and install the free application by tapping Free followed by tapping Install App. ... -
TS2446 i have reset my password and my apple id is till disabled. how do i resolve this issue
i have reset my password, however, my apple id is still disabled. it does not say "for security". how do i resolve this issue?
Make sure your change the password for your primary email address. If a third party is changing your Apple ID password repeatedly, this most likely means your associated primary email account is compromised (unless you have a verified rescue email address), which means that more than your Apple ID is in jeopardy.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Ideally, change your primary email account password, change your Apple ID password, update your security questions, add an alternate email address as a rescue email address, and THEN verify it. If you're able to do this yourself, that is excellent. While this will most likely prevent any recurrence of this issue, you should still contact Apple to verify there isn't any other suspicious activity.
http://www.apple.com/support/itunes/contact/
Going further, I'd recommend using a different password for all online accounts, and I'd recommend securing any accounts that used the same password as your primary email account immediately. -
How do you transfer your music library from itunes on a laptop to a desktop? I have transfered from one laptop to another and from desktop to laptop but can't figure out how to go from LAPTOP TO DESKTOP> Thanks
Hello, Sandralee59.
Thank you for the question. The attached article below provides multiple options for moving your iTunes library to a new computer.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Cheers,
Jason H. -
Within the last 36 hours my photo albums have turned into a real jumbled mess. Random photos have appeared at the bottom of my Recently Added album. In most cases it's a copy of a photo that was taken months or years ago so now it appears twice.. 200 random photos have appeared in an unrelated album. Some photos are missing completely. The date order is correct in some places and then it goes back and forth over the months and years. The "collections" appears to be okay. This morning when I went into the photo app About 50 photos that were permanently deleted 3 months ago reappeared on the Recently Added Album which I deleted again. if I delete these irreplaceable photos from the unwanted album it will delete the photo completely. Help please - this is so annoying and frustrating. I hate to think when I turn the iPad on tmoor row what else will have changed .
Quick Update:
I usually have my Mac laptop up with Messages running on it. As you know, it will receive the same messages you send/receive on your iPhone. I thought all my old photos would be there too, but they have all disappeared as well except for the last few.
Messages is supposed to archive all old photos to a directory called ~/Library/Messages/Attachments. On my mac, this was a 0 byte file that was created back in Jan 2014. As a result, none of the old photos got saved on my Messages app either. I looked at a Time Machine Backup and it has been the case since September (no earlier backups available). So, it's unclear how long this issue has been going on for my Messages app and how related it is to my iPhone problem.
In any case, if any of you use Messages, you may be able to recover your photos in that directory provided it didn't get trashed like mine did. I moved the file and created a new Attachments directory. Upon relaunch, Messages started properly storing new photos in there again.
Either there was a really terrible bug in the Apple software or something malicious has happened.
P.S. I'm running OS 10.9.5 Mavericks. There is a thread of people with this problem on Yosemite here:
No pictures are shown in Message om Mac
This seems like a pretty seriously terrible bug. I will be talking again to AppleCare on Wednesday and I hope they can escalate this.
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