TS2446 i did not receive my reset password Apple id

Hi There
i have a problem with a friend apple id
his id is lock for security reason and i'm trying to reset his apple id for iForgot but i dont receive any mail
pls help
best hope,
saleh

so why are you posting this in the iPhone forum?
Go to iTunes store on your computer. Every page at the bottom has a link to support.

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Thanks for visiting Apple Support Communities.
See this article for help with your rescue email and security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
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NusaDua wrote:
I have the same problem -- no email arrives when I try to reset my password.
I'm syncing my iPhone 5 to iTunes and keep getting messages about all the content that will not sync because "not authorized."
So I try to login to my Apple ID
- password is wrong
- follow the link to reset password
- chose "send email" but no email arrives (I even check 'junk' folder to be sure)
- go back to reset password and try "Answer security questions"
- says my DoB is wrong but I'm sure DoB is correct and there's no way forward
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Go to https://expresslane.apple.com/ select More Services and Products>iCloud and follow the prompts.

TS2446 i did not receive my reset password Apple id

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