TS2446 I forgot the answers to my 2 personal questions. What do I do?

I forgot the answers to my two personal questions. What do I do?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
  1. Go to: Apple Express Lane;
  2. Under Product Categories choose iTunes;
  3. Then choose iTunes Store;
  4. Then choose Account Management;
  5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
  6. Sign in with your Apple ID and press Continue;
  7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
  8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
  a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
  b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
  c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
  d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

Similar Messages

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    My rescue email is a deleted email and i have no idea what the answers are to my security questions… what do I do? How do I change the rescue email?

    You will need to contact Apple support. You can use the link in the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
    If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support.

  • I forgot the answer of my itunes security question help me pls

    good afternoon i have problem to my itunes account any one can help me pls? i buy itunes card to buy some games from appstore but when i buy the games from appstore itunes always ask me the answer of my itunes security question and the problem is i forgot the answer of my security question any one can help me how to reset my security question? i really need help pls
    Thank you.

    If you have a rescue email address on your account (an alternate email address is different) then you can use that to reset them : If you forgot the answers to your Apple ID security questions
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • Forgot the answers to my accounts security questions

    I forgot the answers to my apple id security questions. Can anyone help me?

    solomon.14 wrote:
    Can anyone help me?
    Yes.  You can.  See the "more like this" section on the right side of the page or do a simple forum search.  Your question has been asked and answered dozens of times.

  • HT6170 Forgot the answer to my Apple ID question

    Forgot the answer to my apple ID question

    K B
    AppleID & Password | King_Penguin's Reply is Very good advice
    Alsofrom Apple - Some Solutions for Resetting Forgotten Security... | Apple Support Communities  - Kappy is an elder statesman as well
    best luck
    CCC

  • TS2446 I forgot the answers for the security questions

    I don't remember the answer to the security question and i cant purchase anything from the store

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • So i redeemed an itunes card and it doesnt let me donwload what i want to download. it asks me for my security questions but i forgot the answers can you help me on what to do please?

    I redeemed an itunes card and i was trying to download a game but i couldnt because it asks me for my security question wich i forgot does anybody know what i can do?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1689 I forgot the answers to my account security questions. So now I can't purchase things on my new device until I figure them out? Help!

    I went to purchase a song on my new phone and it required me verifying my account. No big deal but it asked me questions that I answered when I was like 13. I usually use my compurer so it has never asked me them before. How can I reset them or figure out the answers? Or is there a way to by pass it?

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09/2012) - https://discussions.apple.com/message/19809294
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • I forgot the answers to my apple security questions and there's no link to reset them. Is there any way to do it without calling them? I do have a rescue email.

    I cannot seem to find a way to reset my security questions without call apple. I looked to see if there was a link under the questions but there was not.

    The rescue email should give you the procedure for changing the answers.  If that does not help you can call Apple at the number for your location from http://support.apple.com/kb/HE57 and ask to speak with Account Security.

  • HT1920 I cannot remember the answers to my 2 security questions, what do i do ?

    I don't remember the answers to my security questions.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101492)

  • HT201363 I forgot the answers to all my security questions, I can't remember how many i had nut now I'm not able to download stuff. What do I do?

     

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • TS2446 I can not purchase on ITunes for the first time because I forgot the answer to my security questions, is there a way I can log into my account and figure out the awensers to the questions?

    I can not purchase on ITunes for the first time because I forgot the answer to my security questions, is there a way I can log into my account and figure out the awensers to the questions?

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • TS2446 i can not make a purchase because i forgot the answer to my security questions

    im trying to make a purchase on my laptop for the first time and i forgot the answers to my security questions so it wont let me purchase.

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • TS2446 Forgot the answer of security question

    I was forgot the security Q&A,how/where do I reset these security question?

    If you only have one security question on your account, or if you have a rescue email address on it (an alternate email address is different), then you can reset it/them yourself : If you forgot the answers to your Apple ID security questions.
    If you have multiple security questions and you don't have a rescue email address then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security.
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses.

  • TS2446 Can i change my security questions if i forgot the answers ?

    can i change my security questions if i forgot the answers ?

    Call Apple Care for your country and the 1st tier agent should be able to assist you or transfer your call to the Account Security team.

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