TS2446 i have reset my password but my account is still disabled

i havent used my itunes account for about 9 months. i found out someone had hacked it so i changed my password then i forgot the new password. now i just bought a new iphone and i cant use my apple id because it says its disabled. ive reset my password again and its still disabled.

Contact itunes support

Similar Messages

  • I reset my password but my account is still disabled

    Please I need help

    My password for my iTunes account. Every time I try to update an app from my phone it tells me that my account has been disabled. Then gives me the prompt to reset my account. I did that and got  the conformation email that I changed my password but I still cannot update my apps from the app store on my phone. It just say the same thing that my account has been disabled for security reasons. 

  • TS2446 I've reset me password and my account is still disabled

    I've reset my apple id password and my account says it is still saying disabled.

    Did you ever get this resolved?  I can't get any help from Apple and resetting my password didn't help.

  • TS2446 I have reset my password but the App store is still popping up a message that my appleID has been disabled

    I am trying to install an app from the app store and because I have multiple apple IDs (liek many others) I tapped in the wrong password and got the "your appleID has been disabled" pop p. I have now reset the password again but the pop up still appears. Any suggestions please?
    many thanks

    full marks to apple support for resolving this quickly and painlessly, at least after stumbling through the security questions and identity verification. So many passwords on so many devices and apps these days...

  • HT1911 Great if it worked - BUT IT DOESN'T - have reset my password but your USELESS ITUNES STILL WILL NOT ACCEPT MY NEW PASSWORD

    HAD MY ACCOUNT BLOCKED BECAUSE YOUR SYSTEM WOULD NOT ACCEPT MY PASSWORD
    WENT TO RESET PASSWORD AND YOUR SYSTEM WOULD NOT ACCEPT MY BIRTHDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    TOLD IT TO SEND AN EMAIL ........................ 10 REQUESTS LATER, GOT ONE EMAIL
    RESET PASSWORD ...... ALL ACCEPTED ............ UNTIL I GO BACK INTO THE EVER USELESS AND FUTILE ITUNES
    NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO PASSWORD NOT ACCEPTED
    MUST BE RESET
    RINSE AND REPEAT .......... OH AND INBETWEEN ................... SYSTEM TIMES OUT ................. INCREDIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    SO NOW, SITTING OVERSEAS, NO ACCESS TO ITUNES AS ACCOUNT STILL BLOCKED YOU MORONS

    THESE ARE MAINLY USER-TO-USER FORUMS, YOU ARE NOT TALKING TO ITUNES SUPPORT HERE. AFTER RESETTING YOU PASSWORD HAVE YOU TRIED LOGGING OUT AND THEN BACK INTO YOUR ACCOUNT TO SEE IF IT THEN WORKS ?

  • TS1368 I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

    I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

    I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

  • I have reset my password but my iphone says my id is still disabled. why?

    i have reset my password but my iphone says my id is still disabled. why?

    Contact Apple for assistance by going to https://expresslane.apple.com, then click More Produces & Services>Apple ID>iTunes Store, App Store or Mac App Store>Disabled Apple ID.

  • I have forgotten the answers to my security questions. How can I purchase songs on iTunes? I have reset my password but it sitll requires that I answer the two questions because I have not made purchases on this computer. What can I do?

    I have forgotten the answers to my security questions. How can I make a purchase on iTunes? I have reset my password but for some reason iTunes still asks me to answer the two security questions. Help me!

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • TS2446 i reset my password but yet apple id is disabled

    i reset my password but yet apple id is disabled  
    <Email Edited by Host>

    Welcome to the Apple Community.
    When your account becomes disabled, Apple provides the following recommendation:
    "This message means that someone tried and failed to sign in to your account multiple times. The Apple ID system disables the account to prevent unauthorized people from gaining access to your information. You need to reset your password, following the instructions at the Apple ID website".
    Visit iForgot.com and follow the instructions there.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
    If that doesn't help you might try contacting Apple through iTunes Store Support
    I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
    If you want people to contact you, enable others to see your email address in your profile.

  • I tried to log on my new ipad and forgot the password combination.  Due to several tries the ipad is locked up.  I remembered the password but my ipad is still disabled.  How do I get it going again?

    I tried to log on my new ipad and forgot the password combination.  Due to several tries the ipad is locked up.  I remembered the password but my ipad is still disabled.  How do I get it going again?

    You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
    iOS: Wrong passcode results in red disabled screen
    This will tell you how to restore
    iTunes: Backing up, updating or restoring iOS software
    If you cannot restore that way, you may have to use recovery mode
    iPad: Unable to update or restore

  • TS2446 Have reset my password, but when i try to purchase anything from itunes store, it says Account Disabled. Any ideas?

    Always getting the message "Apple ID Disabled" when trying to download Apps fron ITunes Store, even free ones.
    I have reset my password several times, gone into my "Account Settings" and changed card details, and all ok. I can get into my I tUNES ACCOUNT OK, BUT AT FINAL HURDLE WHEN WANTING TO DOWNLOAD AN app, THE ERROR MESSAGE "Apple ID Disabled"

    Have you tried tapping on your id in Settings > Stores on your phone and logging ouy of your account and then logging back in and seeing if that 'refreshes' the account on it ?

  • My apple id has been disables, i have reset my password but now im lost, please help me :)

    My apple id has been disabled, i have reset my password and turned my phone on and of but no joy....please help me

    http://support.apple.com/kb/TS2446?viewlocale=en_US

  • TS2446 I have reset my password several times. My apple ID is still disabled. Help?

    I have reset my password several times. My apple ID is still disabled. Help?

    Contact itunes support
    From the article you linked:
    If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance."

  • HT5787 I have reset my password  but I cloud and App Store won't accept new password

    I have reset my password and my I cloud and App Store won't accept the new password

    Normally it's the Apple ID that's tied to your content not your password (You can change your password every day if you want to). Try again and choose the option I forgot my password and your will get an e-mail how to go about it.

  • TS2446 i have reset my password and my apple id is till disabled.  how do i resolve this issue

    i have reset my password, however, my apple id is still disabled.  it does not say "for security".  how do i resolve this issue?

    Make sure your change the password for your primary email address.  If a third party is changing your Apple ID password repeatedly, this most likely means your associated primary email account is compromised (unless you have a verified rescue email address), which means that more than your Apple ID is in jeopardy.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Ideally, change your primary email account password, change your Apple ID password, update your security questions, add an alternate email address as a rescue email address, and THEN verify it.  If you're able to do this yourself, that is excellent.   While this will most likely prevent any recurrence of this issue, you should still contact Apple to verify there isn't any other suspicious activity. 
    http://www.apple.com/support/itunes/contact/
    Going further, I'd recommend using a different password for all online accounts, and I'd recommend securing any accounts that used the same password as your primary email account immediately.

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