TS2446 If I've forgotten my answer of the first purchase security question what can I do ?

I forgot the answer of security question . How can I do ?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Similar Messages

  • HT5312 I have forgotten the answers to my apple id security questions what can i do?

    hello , i went to but an app on my ipod touch and it said because it is the first time i had bought something on this device i had to answer my security questions.
    i have forgot the answers to them so i cannot by anything on my itunes account , how can i reset the questions so i can but something?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I forget the answers to my security question what can I do?

    I can't remember my answers to my security questions what can I do?

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • HT1689 i forget the answers of my security question, what can I do?

    i forget the answers of my security question, what can I do?

    Did you put a emergency email attached to your account? that is a way you can access it.

  • Hi i made my itunes account around 5 years ago and i cannot rember the answers to my security question what can i do

    hi i made my itunes account around 5 years ago and i cannot rember the answers to my security question what can i do

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • What if I forgot my answer for the security question, what can I do?

    I can't buy things with my account. I forgot the answer for my security question, what can I do to reset the security question?

    http://iforgot.apple.com.

  • HT5577 Forgot the answers to the Apple ID security questions. How do I reteive or change them?

    Forgot the answers to the Apple ID security questions. How do I reteive or change them? Yes, I tried the FAQ and everything on the web, doesn't help because I don't seem to have a recovery email address either.
    HELP! I just added 30 CHF from an iTunes card to my Apple ID, but without the swcurity questions I cannot make purchases :-(

    Welcome to the Apple Community Els-deL
    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • How do I change the answers on the first purchase on this device verification page

    I don't remember filling out the first purchase on this device verification page answers how do I change the answers

    Not an ideal solution, but some users change the setting in: System Preferences>Displays, select the Scaled button and choose another resolution.
    If you are within 14 days of purchased you can return the computer for a refund if you dislike it that much as Apple do have a good returns policy (so long as you purchased from Apple and not a reseller).

  • HT204053 I have forgotten my answers to the apple ID verification questions, please assist me.

    I have forgotten the answers to the security questions, required when making purchases for my IPAD, how do I get the answers back? Please assist me.

    Had the same problem, emailed and got this back.
    Greetings! This is Katherine and I am your iTunes Store advisor for today. I hope this day is treating you well so far. I'm excited to be the one to assist you today! I know how important your time is, so let's get to the task at hand.
    I have just finished reading your request and I want to let you know that I am here to help. I understand that you don't know the answers to your security questions and would like some assistance in getting them cleared out. I can certainly appreciate your desire to regain access to your account so you can get back to enjoying your content.
    Unfortunately, it has come to my attention that at this time I am unable to assist you with the clearing out your security questions and that Apple is currently working toward a resolution for this issue. That said, however, once this issue has cleared up I'll be happy to assist you. I will then hold onto your request until we are able to clear out your questions for you.
    I apologize for any inconvenience this may cause. Please let me know if there are any other issues giving you a hard time. I'll be happy to do what I can. Have a nice day!
    Sincerely,

  • TS3297 I have forgotten my answers to my iTunes security questions what can I do?

    I tried to purchase something on I tunes and it requested I answer further security questions that I do not remember the answers to what can I do ?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT5312 I forgot the answers to my Apple ID Security Questions and can't purchase anything on the iTunes or App Store.

    I recently attempted to purchase a song on the iTunes store, and after I typed in my password, Apple gave me a Notification telling me to answer my Security Questions. After I answer my Security Questions, they were somewhat incorrect. I kept trying and trying to answer the questions correctly, they were still incorrect. Then, it said that my Apple ID will be locked if I kept attempting to answer the Security Questions. I obviously have forgotten my answers that I typed in a few years ago. Please get back to me as soon as you can.

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (86013)

  • HT5312 Forgotten security questions, what can I do?!

    I have recently brought a new iPad mini, and signed my iTunes account in on it, but when I went to make my first purchase of music on my iPad, a popup appeared asking for the answers to 2 security questions (I'm guessing this happens to everyone) came up. i have forgotten the answers to these questions! what can I do to recover the answers and get back to listening too my music! Thank you

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT1937 I forgot the answers to the Apple ID security questions and don't have an email option.

    claer from titel help me :'(
    idont remaber my Rescue email address
    how can i reset Apple ID security questions

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I don't know the answer for my security questions, what can I do ?

    I don't know the back up email when I try to reset the questions, because it blocked with •• dots

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • I do not remember my rescue email and i do not remember my security questions, what can i do to find out my rescue email without needing to answer security questions? Please help now I am unable to buy or install apps:(

    forgot security answers and rescue email how do i find out the rescue email without needing to enter security questions?

    Contact Apple support at the appropriate number found in http://support.apple.com/kb/HE57 and ask to speak with someone in account security.

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