TS2446 Locked out for 8 hours incorrect security questions
How to change security questions when you don't know the answers?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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I mistyped my security answers and now i'm locked out for 8 hours on my pas? Really
A little frustrated with such a "genius" company. Mistyped my apple security answers o my new ipad and now i'm locked out for 8 hours! Solutions, even the custoer help couldn't help!
I don't know if Apple is a "genius" company, but it's standard practice in for internet firms like Apple and AT&T to lock down the password on accounts that show repeated attempts at accessing accounts. So far as the computer is concerned, you could be a user - or a hacker.
We've all forgotten our share of passwords. You can always request a new password from Apple. Or you can invest in a password management utility like 1Password that automatically remembers your passwords. -
Hi I just purchased an iPhone 5, I know my apple ID and password, but forgot the answers to the security questions
I have now been locked out for 8 hours, so dissapointed,
I did not have a recovery email address setup but I have done so now, is there any way to fix the problem
or must I wait the 8 hours to use the new iPhone5Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance -
My daughter is out of the country until May. She did not take her iPhone 5 with her. Now she needs a phone number that is stored
in the memory and cannot remember her passcode. I have tried all of the possibities that she e-mailed , but none of them work
and now I am locked out for an hour each time I enter an invalid passcode. Help? How can I get around this to access the phone?Follow the instructions at http://support.apple.com/kb/HT1212
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Any one else click on send me the the link to reset the password and you dont receive anything? I have done it at least 10 times and still no email sent from APPLE.... I even have a back up email and nothing on either account. Help please...
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105358) -
How can I reset my security settings. I forgot the answers and now I cant reset them without knowing them. I am in a loop
See this similar post.
https://discussions.apple.com/thread/4205909?tstart=150
Cheers, Tom -
Please help!
iOS: Wrong passcode results in red disabled screen - http://support.apple.com/kb/ht1212 - entering wrong codes results in progressively longer lockout times until device must be restored completely.
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I seem to be stuck in apple ID ****. First the password was expired only two minutes after I finished setting up the account and then the new password was invalid. I don't know what to try next but this is making me crazy. And I'm locked out for eight hours for too many attempts at answering questions that I never set up in the first place. I don't know what gives but something is way off. I need to set up this iPad for work but I can't get past the login.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased. Some glitch occured and you have to restore/erse the iPod. Y will have to restore from an existing backup if y ohave one.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
how can i change my security questions but i dont have a rescue email and my ipad is locked now for 8 hour?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
Iphone locked out for 22 million hours and restoring doesnt work what do I do
@soccercole1
You need to restore you iPhone via iTunes on your computer. If you do not remember your passcode you have to place the iPhone in recovery mode in order to restore it. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
I got locked out of my account for typing in the security questions in wrong to many times how do I reset?
Read Kappy's response in this discussion.
https://discussions.apple.com/thread/4096786?tstart=0 -
I have set up as security password-code for home screen. So when I turn it on, I forgotten the correct code and I'm locked out for 60 minutes ;( How do I retrieve or reset so I can use phone again. Please help!
You need to connect to iTunes and restore the iPhone to remove the passcode...then from a recent backup restore the content.
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Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
does anybody know how i can find out the answers to my security questions or change my security questions? thanks for any help you may be able to give me.
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions; nobody on these boards can.
(90863) -
My iphone 4 locked up for several hours. i then tried to reset by holding down the home button and power button at the same time for 10 seconds and then the home button for 10 seconds. it is now completely black. what do i do? couldnt restore it in iTunes. Has anyone had this problem? Help!
Same thing happened to me today. I wasn't even using the phone for the past 6 hours and suddenly I can't connect to the internet, none of my internet apps would work - nothing. I tried to call AT&T from the iphone and it locked up - couldn't turn it off, change to the home screen - nada - brick.
Did the Home/Power button thing and that worked but this I've only had this phone for about 4 weeks and it's locked up more times than my 3GS did the whole two years I had it! Ridiculous
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