TS2446 My apple id is locked what do I do because I answered security questions wrong.
What do I do when after it gets unlocked as I still don't know the answers to the security questions?
You'll need to contact support and have them reset your questions.
https://expresslane.apple.com
Similar Messages
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I am not sure what my kids have done but after several attempts it says I am putting in the wrong answers to my security questions and now has locked it. It says I need to reset but no clue how to.....can anyone help
Hello Racheljez,
I would be concerned too if I was not able to access my Apple ID. I found some resources that I think will help.
First, I recommend reviewing the following article for steps in resetting and updating your password to gain access to your account:
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/TS2446
If you are not able to gain access to your account after following the steps in that article, I recommend using the following link for additional assistance in accessing your Apple ID:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I made my apple ID on my computer a long time ago but I just got a new iPhone 5 and I went to by a song and it told me to answer some security questions. I do not remember making these questions but I put in the answers and I said they were wrong. I tried many times and eventually it disabled my apple ID. How do I fix it?
You should contact AppleCare if you don't remember the answers. Depending on a few factors, they might be able to reset those security questions so you can choose new ones and continue using your Apple ID like you were used to.
That's really the only solution if you're sure you don't remember any of the answers.
Good luck -
what do i do if my account was locked for answering the security questions wrong too many times?
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
I answered my security questions wrong I guess and my account us locked! What should I do?
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
I'm able to login apple store ,and I want to buy a software in apple store, it requires me to answer security questions but I forgot that, after sevaral attampts ,it was locked,it tells me that I must try after 8 hours.Is there any other option to solve?
http://www.apple.com/support/appleid/security/
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sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
i updated my ipod ,but before it work completely the screen turn blue,then white and now it doesnt work even if it charge. So, what do i do? PLEASE ANSWER MY QUESTION PLEASE TELL ME WHAT TO DO so i todd what others did then i did it but it kept showing the apple sign and now turn to blue again the turn yellow now white. Apple please fix it i havent been able to be gone at all past few days because of this also tries to connect with my labtop didnt work whats up with it. for people who didnt update it wait until they fix it beleive me
it still blinking with the apple sign
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My husband and I both have i phone 4 on the same itune acct but his phone is saying its a new device and will not let him buy anything off of our acct without answering security questions. these questions are not the ones we set up the acct with. my iphone device is not having this problem. Help!
I don't know if I'm asking this all in a way that can be understood? Thanks ED3K, however that part I do understand (in the link you provided!)
What I need to know is "how" I can separate or rather create another Apple ID for my son-who is currently using "my Apple ID?" If there is a way to let him keep "all" his info on his phone (eg-contacts, music, app's, etc.) without doing a "reset?') Somehow I need to go into his phone's setting-create a new Apple ID and possibly a new password so he can still use our combined iCloud & Itunes account?
Also then letting me take back my Apple ID & password, but again allowing us (my son and I) to use the same iCloud & Itunes account? Does that make more sense??? I'm sincerely trying to get this cleared up once and for all----just need guidance from someone who has a true understanding of the whole Apple iCloud/Itunes system!
Thanks again for "anyone" that can help me!!! -
I am told to verify my identity by answering security questions that I do not know the answer to. What should I do?
You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submitting this form.
(95947) -
I go onto manage account to change the security questions because I've forgotten them but to get onto the security section i need to answer security questions. What do I do???
Ok, so I had the same problem. What you should do is, call the
Apple Technical Support number: (44) 0844 209 0611
And ask for the Account Security Team. This worked for me. -
hi
i have 2 security questions, but i can not remmeber the answers.what should i do to reset my security question?Hello Reza Mirnezami,
It sounds like you want to reset your security questions. I found this article to help you do that:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Thank you for using Apple Support Communities.
All the best,
Sterling -
What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Security questions. I have not answered security questions before but, it telling me that the answers are not correct. What should I do?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I have problem that I have never provide rescue email during my first registration. Now I want to buy Apps from apps store I've been asked to answer security question but I forget the answer. What should I do? And now my ID is freeze for 8hours.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
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