TS2446 security questions are wrong cant access or change them
Security questions cant be answered cannot access or change them any ideas?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Similar Messages
-
I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT
If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 -
HT5312 it said that my security question are wrong.
it said that my security question are wrong.
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107280) -
I forgot the answers to my security questions, how do I go about changing them so I can redeem my credits
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best. -
I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?
Can't you try the email option instead?
-
HT204053 I forgot my security question answers. How do I change them?
I forgot my security question answers. How do I change them?
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(87880) -
I dont receive password reset and my security questions are wrong
My account was locked for 'security reasons'. My security questions are always wrong and i have a feeling my alternative email address is one that no longer exists.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116143) -
I cant buy music as the security questions are wrong apparently
I do not have the answers to the security questions asked corrcetly
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I am trying to make a purchase for the first time, it is asking for the answers to my security questions and when I type them it says I am wrong, how do I retrieve or change my answers?
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
TS1424 security questions are wrong
how do i recall my security questions? i forgot them. cant buy any new songs.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
It's telling me my security questions are wrong
It's giving me security questions that I did not select how can I find out what my real questions are?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
One user posted this possible solution to try:
I got some help from an apple assistant on the phone.
It is kind of round about way to get in
Here is what he said to do and it is working for me...
1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I am trying to use my new iPad air to download iBooks with an iTunes gift card and it keeps telling me that my security question answers are incorrect. I do not understand that because they are the answers I provided when asked those questions! Now the darn thing has locked me out of my apple account and every time I attempt to contact support Safari tells me it can't find the server and apparently there is no such thing as 24 hour phone support so what the heck do I do to get my account unlocked and how do I find out what answers apple has for my security questions as apparently they don't have the same ones as I do? I NEED HELP!!
Call Apple in the morning.
Possibility could have been you had caps lock on entering your security answer either now or when you set it up from the beginning.
Apple will help you out and you will be in good shape.
If you are not into phone calls then try to make an appointment at your local Apple store and they can fix it for you in no time. -
help me access and buy things on my itunes account by changing my security questions that ive forgot
apple id.apple.com
-
I Want to Purchase something from an app, and I can't do so unless I answer the security questions. I have forgotten my security questions. I cannot change them in the apple website either. Unless I answer my original security questions. What do I do ?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108901) -
I cannot answer my security questions and dont know how to change them?
I do not have a rescue email address for itunes and would like to install one but I don't understand how.
I cannot answer my security questions and cannot purchase anything on itunes.
Help please?If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Maybe you are looking for
-
SQL not working in Multiselect prompt
Hi all, I have restricted the results in Multiselect Prompt by giving the sql query.It is working fine but when i try to search for particular record in Multiselect it is not filtering the results by applying the query instead it is using the base qu
-
Firfox doesn´t work with dailymotion videos
Most of the times, when I try to see videos at Dailymotion, i get a message: "Streaming error - Thech problems has prevented to show this video" or something like this. I have my flash updated, and i can see videos from other sites.
-
I inadvertently had many pictures highlighted when I tried to do another printing job on my HP office jet 5610 all-in -one. When I noticed my mistake I pushed "cancel" on the printer to stop the 108 pictures from printing. When I tried to resume
-
To whom it may concerned: I purchased mountain lion to update my 10.6.8 Macbook. I was downloading with slow speed, so I decided to resume it when I receive faster Internet speed. However, when I tried to resume, it shows "an error has occurred" and
-
Is there any way to change the user interface color scheme in PSE 7 to something with more contrast? I cannot see the black controls on a dark grey background which makes using PSE almost impossible.