TS2446 unable to make purchases on my Itune account due to usage

I have been locked out of  purchasing tokens for my games, how can I get this fixed

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

  • Unable to make purchases with my new Mac in iTunes Store.

    I am unable to make purchases with my new Mac in iTunes Store.
    I can buy with  my iPhone or my company lap-top (Windows) without any problems. Only with my brand new MacBook Pro it is impossible.
    When I try to authorize my Mac, sure dialog window appears and I give my ID and password. Then I get error message: "There was an error storing your authorization information on this computer. The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." The same message I get, when I try to deauthorize.
    If I try to buy anything (pushing button "Buy"), then I get following error message:
    "iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads".
    But I have such a permission!!! I can see it!!!
    I have even made so, that "everyone" and "staff" also  have permission "read and write" in folder iTunes and all subfolders.! :))
    When I ask for "available downloads" immediately I get the same answer: " iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads"
    I have done:
    1. I have used the Terminal to correct the permissions (in Finder it looked correct anyway).                    -          NO Result.
    2. With Disk Utility I have verified and repaired Disk permissions. (There were approx. 10-12 incorrect values and 3 of them  concerned iTunes and other - Jawa ).           -           NO Result.
    3. I have moved all iTunes files in Thrash and installed iTunes again (previously downloaded from App Store ).                    -          No Result.
    4. I have verified Disk permissions with Disk Utility again. There was nothing wrong, but in spite of this I have pushed the button "Repair Disc Permissions".          -          NO Result.
    5. New installation of iTunes again.           -          No Result.
    Can it be, that the reason of a problem are not correct transferred data from my old MacBook?

    with my new Mac
    You have a warranty.  Take advantage of it!  Call tech support or call the iTunes store.

  • Why people are being referred to iTunes Terms of Sales when unable to make purchases and how it can be resolved?

    Why people are being referred to iTunes Terms of Sales when unable to make purchases and how it can be resolved????

    Tianechet Longchar wrote:
    "Your purcahse could not be completed. Please contact support".
    Thats the error message when trying to purchase
    I see nothing there that is referring you to the Terms of Sale. You're being told to contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
    http://www.apple.com/emea/support/itunes/contact.html
    to contact the iTunes Store.
    Regards.

  • I have iphoto on my apple airwave. It is needing upated, but I am unable to update due to my exhusband. It was purchased under his itunes account. I can no longer even see my pics. What do I do.

    I have iphoto on my apple airwave. It is needing upated, but I am unable to update due to my exhusband. It was purchased under his itunes account. I can no longer even see my pics. What do I do.

    Can I back up my iPhoto library without being able to get into it? Such a mess.
    Just try what LarryHN recommended. Move the iPhoto application from the Applications folder to the Trash, then go the main page of the App Store, sign into the store menu with your AppleID, enter iPhoto into the Search Field.  When iPhoto is found in the store, look, if you can buy it for free. Probably there will be a "Get" button beside the application. Then you can install it for free.
    Before you run the newly installed iPhoto, make sure you have a backup.  You should really not risk to run a new iPhoto version on your iPhoto library, before you copied the iPhoto Library to a different drive.
    iPhoto needs to convert the library to a different format, and that can go wrong in rare cases, but it happens. You simply need to have a copy of your library before you risk the library upgrade.

  • I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

    I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

    Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
    You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
    If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response.

  • Unable to make purchases "credit card has expired"

    I am unable to make purchases using my Apple TV. I receive an error message that says "your credit card has expired. Go the the iTunes store on your computer and update your Billing info."
    However my account is up to date. My credit card expiration date is years in the future. I make purchases all the time through iTunes store (music, apps, etc..)
    Any thoughts?

    I have the same problem. My info is updated. I can purchase music from my apple tv, and from iTunes. I can also purchase movies from the iTunes store and transfer them to apple TV, but unable to purchase directly from apple tv.
    One fix in the short term is to purchase a movie from the iTunes store and then transfer it to the apple tv. It's a longer process, but gets the job done.

  • TS3297 Apple ID is locked and unable to make purchases

    When I try to puchase an Album I get an error that says "Apple ID is locked and unable to make purchases"

    Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If it then works on your computer's iTunes but not your iPad then try logging out of your account on the iPad by tapping on the id in Settings > Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it

  • Why won't the iTunes Store allow me to make purchases and view my account information?

    Hello,
    I'm having several issues with my iTunes store account and was wondering if someone could help me. This is basically what happened...
    Problem #1 - iTunes store will not let me purchase music:
    I signed into iTunes (i.e. entered my Apple ID and Password). I looked up some music and pressed "Buy." A pop-up appears and says, "Are you sure you want to buy and download "Song Name?" As a response, I press the "Buy" button. Then another pop-up appears and says, "Improve Apple ID security - To help ensure the security of your Apple ID, choose 3 security questions and answers" and it also requires my Apple ID and Password. I enter my Apple ID and Password and press the "Continue" button. Another pop-up appears saying, "Sign in Required - enter your Apple ID and Password" (Note: I am already signed in at this point). So, I enter my Apple ID and Password again. However, the "Sign in Required - enter your Apple ID and Password" appears again. I'm signed in, but the iTunes store apparently believes that I'm not. Why is this happening and how do I solve this?
    Problem # 2 - iTunes store will not let me view my account information:
    While signed in, I click the button at the top right corner of the iTunes store (i.e., the button with my Apple ID on it - [email protected]). Then I click "Account." A pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." So I enter my Apple ID and password and click the "Account Info" button (Note: I am already signed in at this point). Then another pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." Once again, I enter my Apple ID and password, then press the "Account Info" button. Then, the same "Sign in to view account information" pop-up appears again.
    Basicially, I can sign into my iTunes store account, but when I want to make purchases or view my account information, iTunes continuously asks me to sign in even when I am already signed in.
    Also, it might be helpful to note the following:
    - I want to change my account info because my old credit card expired and I now have a new one (and would like to change my payment info accordingly)
    - Also, I changed my password in hopes that it would help solve these problems. However, this did not help in the least.
    I hope someone can help me out because I do not want anyone else to access my account (and spend my money) due to its apparent malufunctioning. And thanks in advance for your help!
    Cheers,
    K.E.K.

    I had similiar problems with my itunes account and after some searching found a response that helped me - perhaps it will help you also...
    It has to do with the cookie settings in Safari (of all things!)
    https://discussions.apple.com/thread/3559322?start=0&tstart=0
    I had the problem where when I started up itunes I was constantly prompted for my password regarding something about "automatic downloads". No matter how many times I typed it in, the prompt would just keep re-appearing (I tried about 8-10 times).
    When I tried to resolve the issue (based on another thread) by viewing my itunes account (in the top left drop down window where your user name is), I was getting odd messages about "make sure the date is correct", and itunes would not let me view my account.
    By turning OFF the option to block ALL cookies in Safari, the problem(s) have gone away.
    Open Safari - go to prefs - click on Privacy tab - make sure "block cookies" is set to "from third parties..."
    Good luck.
    key search terms:
    can't log into itunes
    sign in to view account
    can't access account in itunes

  • I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, managed to reset but still unable to purchase apps from itunes store. Any good suggestion to fix this problem?

    I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, I managed to reset but still unable to purchase apps from itunes store. Any good suggestion to resolve this issue? Thanks

    Contact itunes support:
    http://www.apple.com/support/itunes

  • I can't make purchases at the iTunes store because it is asking me to answer two security questions I don't know the answer to....how can I get them changed or past this?

    I can't make purchases on my iTunes acct as I am being asked to answer security questions I don't know the answers to...how do I get this reset so I can make purchases?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96612)

  • How do I make a purchase using my Itunes account?

    How do I make a purchase using my Itunes account?
    Help any body.

    What happens when you click on the price button, what prompts/messages appear ? If you have a balance on your account then that will automatically be used for the purchase, you can't specify how items are charged.
    If when clicking on the price button you are being prompted to review and log into the account then unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method  - Apple Suppor…
    then credit card details will need to be entered before the account can be used to download any item from the store.
    If that is what is happening then you could see if this post by mountaingoatgirl lets you review your account without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054
    If not then try entering your card's details, it shouldn't be charged (apart from a temporary store holding charge which your card issuer should remove within a few days or so), and you should be able to remove the card after entering it.

  • HT201363 I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece

    I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece
    I press reset and there comes the message

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100647)

  • I have an iPad 2 3G/Wifi. Since downloading 5.1.1 I am unable to make purchases on Safari?

    I have an iPad 2 3G/Wifi. Since downloading 5.1.1 I am unable to make purchases on Safari. When 'checkout' is selected, the browser redirects me back to the site log on screen. This also happens on my wife's 4S and on multiple websites. Any ideas?

    Have you got cookies enabled : Settings > Safari > Accept Cookies > From Visited ?

  • HT4009 Why can't I buy gems in clash of clans? Says unable to make purchase

    Well I went to buy gems in clash of clans? And it says 'unable to complete purchase: please contact iTunes support. I don't know what to do?

    Contact iTunes support at the link below.
    https://ssl.apple.com/emea/support/itunes/contact.html

  • Unable to make purchases because of forgotten security questions.

    I am unable to make purchases because of forgotten security questions.  How do I fix this without having to make a new account?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (123130)

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