TS2446 what do i do if i forgot my security answers?

I recently got an Ipod touch 5th generation and now every time i go to download music or an app it tell me i have to put in the answers for my security questions, and i put in the correct answers and it says they are wrong. What do I do?

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

Similar Messages

  • TS2446 What can I do if I forgot the security question answer ?!

    What can I do if I forgot the security question answer ?!

    Make sure you have a credit card listed in itunes (at least temporarily)  before you call. Call them and they will identify your phone and ask you info about your credit card. WAIT until they reset your security questions then MOST IMPORTANT remove your credit card information. Also set a secondary email address in the security question section for next time. This will save you 40 minutes.

  • HT201303 What should i do if i forgot my security answers?

    I forgot my security answers and now i cannot make any purchases what should i do?

    You should contact itunes store support to reset them. Here are steps on how to submit your report:
    https://expresslane.apple.com/
    Follow these steps:
    All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
    Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
    You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply.
    I hope this helps.

  • HT5622 What can I do if I forgot my security answers?

    I forgot my security answers of my apple ID
    please I want to rest my security questions and answers
    Thanks

    Go to appleid.apple.com and log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.
    This will generate an automated e-mail that will allow you to reset your security questions.
    If you don't have a rescue email address, contact Apple Account Security.

  • TS2446 what do i do when i forgot my security question answers?

    I forgot my security question answers and i got a new ipod and since its the first time im buying music it asks for the answers to the security answers.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • TS2446 what do i do if i forgot my secruity answers for using a device for the first time

    i just got the iphone 4s so i logged onto my itunes account. but when i went to purchase an app it said since it was the first time on itunes on this device i had to answer to secruity questions. but i didnt remember the answer so i kept guessing and now it locked me out. so how do i reset it?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • What should I do If I forgot my security answers and my rescue email address is no longer working?

    I have a problem with buying stuff on app store with a gift card because it asks me to verify my account. I need to answer my security questions that I forgot and it offers me to use my rescue email that is no longer working. Please help!

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102175)

  • What dp i do if i forgot my security answer

    I have a problem. I can't access my apple account because I don't remember my security answers. I made a purchase of ITunes card now I can't use it anywhere! I N
    EED HELP

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95625)

  • What should i do after i forgot my security answers?

    Same

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you didn't previously set up a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (88011)

  • HT5312 What can i do if i forgot my security answers for the questions?

    Help me please

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96340)

  • What can I do If I forgot my security answers

    how can I change them

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • I forgot my security answer of what is my dream job

    I forgot my security answer what is my dream job ...how do i get it

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (96036)

  • HT5312 Dear Sir/Madam, I have apple ID  for my iphone 5, but unfortunately I forgot my security answers. I'm trying to reset my security answers, but rescue e-mail what is mentioned no more exist. How to change rescue e-mail addres?

    Dear Sir/Madam,
    I have apple ID  for my iphone 5, but unfortunately I forgot my security answers. I'm trying to reset my security answers, but rescue e-mail what is mentioned no more exist. Could you help me to change rescue e-mail adress?
    Hope of your help.
    Thank you in advance.

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
    You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support to get the questions reset.
    I assume that you are in the country Georgia, not the US state. In which case try contacting Support via this page and explain that you've forgotten your answers, don't have access to your rescue email account, and your country isn't on the HT5699 page (http://support.apple.com/kb/HT5699) and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

  • I forgot my security answers ! and i can't reset it from the ID sitting what most i do to reset it?

    I forgot my security answers ! and i can't reset it from the ID sitting what most i do to reset it?
    when i press the link to reset  my security answers they send my link to reset password!

    1)  Apple ID: All about Apple ID security questions
    If necessary...
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • What do I do if I forgot my security question to the answers

    What do I do if I forgot my security question to the answers how can I fix that

    Reset Security Questions
    http://support.apple.com/kb/HT5312
    If you can't solve problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

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