TS2446 What if I can't receive the rest password email and can't remember the answers to security questions

I want to reset the account since it is secured. However, I can't remember the answers to security question. Also, I can't receive the mail for reset password. What shplould do?

Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

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My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?

My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?

You can start with http://iforgot.apple.com and http://appleid.apple.com and also use the Apple ID Security site from http://support.apple.com/kb/HT5699 for assistance.

HT5312 I can't remember my answers to security questions and dont recall password. Also my recovery email is no longer active. How can I reset password?

I can't remember my answers to security questions and dont recall password. Also my recovery email is no longer active. How can I reset password?

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85489)

You've changed my email address he used to retrieve answers to security questions I ask you my email Add new and old Cancel I can in order to restore security questions answers

You've changed my email address he used to retrieve answers to security questions
I ask you my email Add new and old Cancel
I can in order to restore security questions answers

If you cannot fix your email address at the webpage
iforgot.apple.com
then you'll need to speak to the Apple Account Security team for security purposes.
To contact an Account Security Advisor, call the AppleCare technical support team. When you call, ask to speak to the Account Security team. To find the right phone number, see this article:
http://support.apple.com/kb/HE57

HT5714 my itunes wont let me download songs because it says its my first time purchasing something from this account which isnt true and it wants me to answer my security question which i forgot, what do i do?

My computer wont let me download songs from itunes because when i try to purchase one it makes me type in my password, then it says that since its my first time purchasing some thing from this account (which isnt true) i have to answer my security question which i forgot, what do i do?

bmr1296 wrote:
i have to answer my security question which i forgot, what do i do?
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

HT1918 Can't remember exact answers to security questions

Can't remember exact answers to security questions

f you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

I can't download music from iTunes. It keeps asking me to answer a security question that I was not asked so how do I download music

Can anyone tell me how to download music from iTunes when
wont let me do it

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a rescue email address or a Security Questions issue, then see:
         If you forgot the answers to your Apple ID security questions - Apple Support.
         Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

TS1470 Hi we are all connected to the same iTunes account . My daughter and I received new phones yesterday and now can not connect. When we put our apple ID password in it then asks us to answer our security questions. Which was the ones we did not selec

Hi my daughter and I both received new phones yesterday. We are both connected to the same ITunes account . When we now go in to buy a song or app it is asking us to complete a security questions but the questions it is asking is not the ones either of us selected in the first place.my daugher has the iPhone 4 and I have the new 5

Hello, Dannielle.
This article will help you reset your security questions as long as a rescue e-mail is added to the account. If one is not attached then contact us at https://expresslane.apple.com/.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Cheers,
Jason H.

I want to buy thing in the app store in my ipad for the first time, and i cant remember my answers to my questions and i already clicked on the botton that says that they will sent me my answers but they hasnt done ti, what can i do??

i cant remember the answers to my questions and i need help plese!!

Try Here > https://discussions.apple.com/thread/4109342?tstart=0

Can't reset password for apple ID I use for iCloud because email is no longer in use and cite refuses to accept answer to security question. What do I do?

I can't reset the password for the apple id I use for iCloud because the associated email address is no longer in use and the site does not accept my answer to the security question. What should I do?

Welcome to the Apple Community.
If you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your account/security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

I can't make purchases at the iTunes store because it is asking me to answer two security questions I don't know the answer to....how can I get them changed or past this?

I can't make purchases on my iTunes acct as I am being asked to answer security questions I don't know the answers to...how do I get this reset so I can make purchases?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96612)

HT204266 For months now I have not been able to make a purchase in the app store. It will ask me to answer my security questions , but will not accept the answers. I have raised the issues a number of times with customer service, but it has been no help

How can I reset my security questions to be able to access my account and purchases?
I have been told it is not possible, could this be true?

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

HT201240 I want to resest the administrator password but I don't remember the old password and I don't have the start up disc. Is there a way around this?

I'm trying to install a program update and the password that I thought I set isn't working. I don't have any start-up disk and need help resetting the password.

Here's one method to reset the password without the install disc:
1. boot computer and hold the "apple" key and the "s" key.
2. wait for terminal show
3. release keys
4. type without the quotes: "/sbin/mount -uaw"
5. press enter
6. type without the quotes: "rm /var/db/.applesetupdone
7. press enter
8. type without the quotes: "reboot"
9. press enter
This will let you create a new admin account when you reboot your computer.
Also, without the discs, look at Mac OS X Tip - No Password, No Root, No CD? No Problem.
http://www.macobserver.com/tip/2003/06/16.1.shtml
Here is a way to get around not knowing the admin password on Macs.
To reset your OS X password without an OS X CD you need to enter terminal and create a new admin account:
   1. Reboot
   2. Hold apple + s down after you hear the chime.
   3. When you get text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):
          * mount -uw /
          * rm /var/db/.AppleSetupDone
          * shutdown -h now
   4. After rebooting you should have a brand new admin account. When you login as the new admin you can simply delete the old one and you’re good to go again!
 Cheers, Tom

HT5312 can't remember my answers to security questions

I am not able to get or buy any apps becasue I forgot my security questions, I've tried eveything and nothing is working, I would appreciate your help. Thank you

You've followed the instructions on the page that you've posted from ? i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 ever since i got an iphone, i have never been able to buy any apps or music on it because it says its a different device, and it asks me to answer my security questions, but the problem is i forgot them?

help!

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

TS2446 What if I can't receive the rest password email and can't remember the answers to security questions

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