TS2446 what if i forgot my itunes security question answers?

How do i reset my security questions if i don't know my original security question answers?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Similar Messages

  • Forgot apple id security question answers - reset email is not being sent to email addresses

    forgot apple id security question answers - reset email is not being sent to email addresses

    Hi there,
    Why dont you just change your Apple ID (your email)? Make a new Apple ID and do the security questions that you will remember. Also, make sure you write down all the info with your Apple ID for later refrence.
    To create a new Apple ID, follow the easy steps below:
    Settings > Itunes and App stores > Tap "Apple ID: (YOUR APPLE ID IS HERE!)" > Tap "Sign Out" > Tap "Create New Aple ID"

  • I have forgot my icloud security question answers how do i retrieve these

    hi there
    i have forgot my icloud security question answers how do i retrieve these?
    thanks
    glynn

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75636)

  • Forgot my iTunes security questions?

    So I've had this iTunes account for 2 years, but I recently authorized a new computer (which is the only computer authorized for my account). So I go to make a purchase (using an iTunes gift card) and it asks me to verify my identity by answering my security questions. Well guess what? I was an idiot and never wrote my answers down (or I did and just lost them). So how do I change my iTunes security questions?

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT201363 I forgot about my security question answers , i am locked now , what should i do

    I forgot about my security question's answer's . I am locked now, what should I do ?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96766)

  • How can I get Apple to send my iTunes security question answers to my new email?

    Originally, I had my Apple account set up to a gmail account. But then, I deleted my gmail and connected my account to my hotmail instead. I'm going to lose this laptop soon for a new laptop swapout, and this is the only device that lets me use my iTunes account. I don't remember my security question answers, so I have them emailed to me via "Manage my account". However, I fear that the answers may be being wrongly sent to the gmail account I deleted. I need this question answers soon, otherwise I will lose hundreds of dollars previously put into my iTunes. Please help!

    Click here and request assistance.
    (74171)

  • How to reset your itunes security question answers

    How do i reset my itunes security question answers

    Go here, and click "Manage Account" on the left:
    http://www.apple.com/support/appleid/

  • HT201303 What if the email to retrieve security question answers is wrong? What can u do?

    I was trying to retrieve my security question answers and for some reason the email they were being sent to isn't even in my personal info.. What can I do?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT204088 I forgot the my security questions answers

    I have forgotten the answers to security questions and I have no idea wat to do

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT5312 i forgot my apple security question answer

    i forgot my apple security question answer

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100824)

  • TS2446 I forgot my iTunes security questions and I can't download games on my sons new iPad. What do I do?

    Please tell me what to do as it is a big inconvenience.

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

  • I forgot my iTunes security questions

    I was trying to buy a song when this thing popped up and said I need to verify my identity, so I went in to do that but I forgot the security questions! What do I do? 

    Click here and search the article for '2 out of 3'. Follow the instructions.
    (74003)

  • HT5312 Forgot my itunes security question

    I forgot the answers to my security questions and i cant reset them.
    deos anyone no how to fix this.

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • TS2446 what happens if i forget my security questions?

    I was recently trying to buy songs and they asked for me to answer my security questions and i cant seem to rememeber what i put. what do i do?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • What if I forgot both my security questions?

    I forgot what both of my security questions are and I wanted to buy music for the first time

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106555)

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